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Ground Service Representative Jobs (NOW HIRING)

Kalitta Air, LLC

Ground Service Mechanic

Hebron, KY · On-site

Ground Service Mechanic Department : CVG Station Reports To : East Coast Regional Maintenance ... The requirements listed above are representative of the knowledge, skill, and/or ability required.

Million Air

Customer Service Representative

Abilene, TX · On-site

$15/hr

The Aviation Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing ...

Million Air

Customer Service Representative

White Plains, NY · On-site

$16.50 - $22.50/hr

The Customer Service Representative will also collaborate with ground personnel to ensure all ground services are completed and invoiced. Celebrating our passion for aviation and providing ...

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Ground Service Representative information

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How much do ground service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for ground service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a ground service representative?

Ground Service Representatives are aviation professionals responsible for handling various tasks on the ground to support airline operations. Their duties typically include assisting passengers with check-in, baggage handling, boarding, and providing customer service support. They also coordinate with flight crews and other airport staff to ensure smooth and safe aircraft turnaround. Ground Service Representatives play a key role in maintaining efficient airport operations and enhancing the passenger experience.

What are the key skills and qualifications needed to thrive as a ground service representative, and why are they important?

To thrive as a Ground Service Representative, you need knowledge of airline operations, safety procedures, and customer service, often supported by a high school diploma or equivalent. Familiarity with airline reservation systems, baggage handling equipment, and radio communication devices is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help you excel in this role. These skills are crucial for ensuring efficient ground operations, passenger satisfaction, and compliance with safety regulations.

What are some common challenges faced by ground service representatives, and how can they be managed on the job?

Ground Service Representatives often work in fast-paced, time-sensitive airport environments where they must coordinate efficiently with multiple teams, such as baggage handlers, flight crews, and customer service agents. Challenges can include managing tight turnaround times for aircraft, handling unexpected weather delays, and ensuring compliance with strict safety protocols. To succeed, strong communication skills, adaptability, and attention to detail are essential, as well as the ability to stay calm under pressure. Many employers provide thorough on-the-job training and encourage teamwork to help manage these challenges effectively.

What is the difference between Ground Service Representative vs Baggage Handler?

AspectGround Service RepresentativeBaggage Handler
CredentialsHigh school diploma; customer service skillsHigh school diploma; physical ability
Work EnvironmentAirport ramp, customer service areasAirport baggage claim and loading zones
Employer & IndustryAirlines, ground handling companiesAirlines, ground handling companies
Job RoleCustomer service, assisting passengers, coordinating ground operationsLoading/unloading baggage, ensuring baggage safety

Ground Service Representatives and Baggage Handlers both work in airport ground operations, often for the same employers. While Baggage Handlers focus primarily on baggage handling tasks, Ground Service Representatives handle customer interactions and coordinate various ground services. Both roles require physical stamina and are essential for smooth airport operations, but they differ in daily responsibilities and customer engagement levels.

What cities are hiring for Ground Service Representative jobs?

Cities with the most Ground Service Representative job openings:

What states have the most Ground Service Representative jobs?

States with the most job openings for Ground Service Representative jobs include:

What are popular job titles related to Ground Service Representative jobs?

For Ground Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Ground Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Ground Service Equipment Technician

Chicago, IL • On-site

United Airlines, Inc.
Aviation • 10K+ employees
Learn more about United Airlines, Inc.external

Full-time

Re-posted 20 days ago

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

Job description

Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities:
  • Troubleshoot, repair and complete preventative maintenance on Ground Service Equipment (both motorized and non-motorized)
  • Work will include diagnostic testing and repair of gas engines, transmissions, suspension and brake systems
  • Troubleshooting and repair of diesel engines, heavy industrial equipment, including large aircraft air conditioners, air start and ground electrical power units
  • Ground Service Equipment Technicians are represented by the International Brotherhood of Teamsters (IBT)
  • Schedules are bid and awarded according to seniority
  • Salary increases will be administered according to the current IBT/United contract
  • New employees are required to join the union within ninety (90) days of employment
  • There is an initiation fee for joining the union and subsequent monthly union dues which are set by the Local Lodge

Qualifications
What's needed to succeed (Minimum Qualifications):
  • 24 months of experience with troubleshooting, repair, and maintenance of gas and diesel engines, electrical and hydraulic systems, and motorized equipment
  • Must have a high school diploma, GED or equivalent
  • Must possess a valid state issued driver's license
  • Ability to work any shift assigned (nights, weekends, holidays, and overtime as needed) within 24/7 operation
  • Ability to climb and work from ladders, and/or walk for extended periods
  • Ability to work outdoors in all temperatures and weather conditions
  • Ability to work in an environment with exposure to high noise levels
  • Moderate lifting
  • Computer experience for input and retrieval of data

What will help you propel from the pack (Preferred Qualifications):
  • Certificate of completion from an accredited automotive school
  • Experience with motorized equipment supporting airport ground operations

What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

United Airlines logo

About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

Social media

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