Ground Service Ramp Agent Jobs in Reno, NV (NOW HIRING)

Join our Reno Orthopedic Center team as a Physical Therapist! Why choose ROC?

         Dedicated, flexible ramp up time when you join our practice

         Choose your patient volume based on what matters to you within supported ranges, and volume expectations are not increased without your involvement and consent

         We offer a 30-minute block of documentation time for every half day of patient care and overlap rules are defined and protected

         Flexible schedules like 4/10's, two late evenings with 3 shorter days, etc.

         Base pay always guaranteed while working for ROC - productivity is not used to reduce base compensation

         Bonuses are based on performance and paid biannually if eligible (but do not impact base pay)

         Growth opportunities are many - dedicated CME funds for specialty certs, conferences and license renewals ($2,500 annually); opportunities to become a lead therapist; apply for our Orthopedic Residency Program for PT's to jump start your career

         Student loan repayment funds ($10k) to help pay down remaining student loan debt

         Relocation assistance ($5k) and community information and recommendations available based on what matters to you

         Retention bonus ($15k) in some locations

         New grads welcome - learn from experienced therapists

         PT Compact privileges welcome - start faster

Here's some additional information:

         We target a 2 patient per hour caseload per therapist once fully ramped up (1:2), with flexibility based on clinician preference, patient mix and support levels.

         We use Epic GardenPlot as our EMR and actively working on AI dictation and scribing to reduce documentation load.

         You will have a named mentor on your first day to help guide you in your ROC journey.

         No productivity penalties for no-show appointments.

         Quick authorizations with a dedicated therapy authorizations team.

         Generous benefits for employees in addition to the above, as described below.

         Work With Modern, Safe Equipment - Our clinics are equipped with updated technology, ergonomic workspaces, and liftingassist devices to protect your health. Clear safety protocols ensure you can focus on exceptional patient care with confidence.

Who are we?

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations:

         We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

         We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

         Here, you're encouraged to own your success - we support your growth, celebrate your contributions, and empower you to take initiative.

         Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

         We value kindnessas a core strength - it's how we treat our patients, our colleagues, and our community.

         Most importantly, we encourage every team member to be an advocate - for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

What sets us apart?

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand - and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years - and we're still growing!

What would you do in this role?

Management

         Manage staff schedule to ensure adequate coverage and clinic flow and approve timecards accordingly;

         Supervise and lead direct reports by motivating, inspiring, and supporting staff to a higher level of engagement, productivity, and quality outcomes;

         Conduct performance reviews, review work and perform corrective action as necessary;

         Provide training and other educational and development opportunities for direct reports;

         Interview and select candidates to fill vacant support positions;

         Resolve escalated situations as needed including complaints and incident reports from patients, direct reports, and physicians;

         Develop and maintain effective communication within the organization;

         Collaborate with other supervisor level staff within the organization;

         Be a champion and a positive change agent for the organization's mission, vision, guiding principles and initiatives. 

Clinical

         Plan, prepare, and carry out individually designed programs of treatment to maintain, improve, or restore physical functioning, alleviate pain, or prevent physical dysfunction in patients;

         Review physician's referral and patient's medical records and confer with patient and appropriate medical practitioners to plan, implement, and assess the intervention program;

         Identify and document goals, anticipated progress, and plans for reevaluation;

         Test, measure and record in patient's electronic medical record the patient's strength, motor development, functional capacity, sensory perception, and respiratory and/or circulatory efficiency;

         Analyze patient progress and data, record in electronic medical record and modify interventions to achieve anticipated goals and expected outcomes, including referring to other practitioners as needed;

         Educate patients about injury prevention, ergonomics, and ways to promote health;

         Instruct patient in use of assistive devices such as wheelchairs, walkers, crutches, and canes as well as in treatment procedures to be continued at home;

         Discharge patient from therapy when goals or projected outcomes have been attained; provide for appropriate follow-up care or referrals. 

Requirements

Required Qualifications:

• Active Nevada Physical Therapy license from Nevada State Board within 60 days of employment.

Experience:

o   Directing employee's work including reviewing clinic flow and adjusting priorities;

o   Deescalating tense situations with customers;

o   Communicating effectively with all levels of employees (professional staff, managerial staff, front line staff, etc.) to resolve issues and concerns;

o   Using computer systems and applications, including Microsoft Office, entering data and typing.

Note: This position may require travel to other Reno Orthopedic Center locations as needed by management.

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

Why choose ROC? Full time benefits include:

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Employee events
• Coffee shop onsite (main location) 

• Continuing education funds / certification reimbursement

• Relocation assistance
• Productivity bonuses or incentive compensation
• Student loan repayment

Come build your career with a team that's committed to innovation, community, and compassion in orthopedic care. Whether you're a seasoned specialist or just starting your journey, you'll find purpose, impact, and growth at Reno Orthopedic Center.

"ROC doesn't just talk about values - they live them. Every day here feels like a chance to do meaningful work with people who truly care."

Mandy Metcalf, ROC Team Member