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Ground Service Ramp Agent Jobs in Hilo, HI (NOW HIRING)

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

The role will focus on providing extraordinary service to our guests at every touch point with Blue ... ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

The role will focus on providing extraordinary service to our guests at every touch point with Blue ... ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI

$19 - $24/hr

The role will focus on providing extraordinary service to our guests at every touch point with Blue ... ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

The role will focus on providing extraordinary service to our guests at every touch point with Blue ... ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail ...

All JobsGround Service Ramp Agent JobsGround Service Ramp Agent Jobs in Hilo, HI

Ground Service Ramp Agent information

See Hilo, HI salary details

$10

$17

$21

How much do ground service ramp agent jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for ground service ramp agent in Hilo, HI is $17.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.61 per hour, depending on experience, location, and employer.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What cities near Hilo, HI are hiring for Ground Service Ramp Agent jobs?

Cities near Hilo, HI with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you
Infographic showing various Ground Service Ramp Agent job openings in Hilo, HI as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,430 per year, or $17 per hour.

Guest Relations Agent

Blue Hawaiian Helicopters

Hilo, HI • On-site

$19 - $24/hr

Other

Posted 26 days ago

Job description

Guest Relations Agent

The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including check-in, Safety briefings, flight following, ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail sales which will ensure a memorable vacation experience for the guest. A teammate in this role is expected to be knowledgeable about the local area and an expert on the attractions, tours, and retail that we sell. This role will be responsible for ensuring compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.

Competitive Pay + Bonus Earning Opportunities Our Guest Relations Agents enjoy more than just a competitive hourly wage of $19.00–$24.00 per hour. Team members also have the opportunity to earn additional income through a biweekly commission program. Commissions are driven by retail sales, first-class seat upgrades, and buyouts, with earnings shared among the team based on hours worked—rewarding collaboration while increasing your overall earning potential.

Responsibilities

Essential Functions and Responsibilities include the following:

  • Provide each guest with a professional and courteous greeting and extraordinary guest service
  • Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Sell retail items and upsell experiences
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • Other duties as assigned

Additional Job Requirements

  • Availability Required: Sunday – Saturday
  • Generally, 3 – 5 days per week, with one day being on a Saturday or Sunday
  • Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am – 6 pm)
  • Indicate the percentage of time spent traveling – 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians' employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

  • High school diploma or general education degree (GED)
  • Excellent personal interaction skills
  • Expert-level knowledge of the local area and attractions
  • Knowledge of tour industry

Skills

  • Adaptable and able to support change within the business
  • Ability to overcome objections and offer alternate solutions
  • Timeliness and a professional appearance
  • Excellent written and verbal communication skills (fluent English required, bilingual a plus)
  • Strong listening skills to be able to identify customer need
  • Self-motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize

Computer Skills

  • Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Minimum Pay

USD $19.00/Hr.

Maximum Pay

USD $24.00/Hr.

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