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Grind Coffee Jobs in Rochester, NY (NOW HIRING)

WEEKDAY BREW LLC

Be Seen First

Barista

Williamson, NY · On-site

$16.50/hr

Operate espresso machines, coffee grinders, milk steamers, and drip brewers efficiently and safely. * Perform espresso extraction dial-ins and basic latte Customer Experience & Sales * Greet ...

WEEKDAY BREW LLC

Be Seen First

Barista

Williamson, NY · On-site

$16.50/hr

Operate espresso machines, coffee grinders, milk steamers, and drip brewers efficiently and safely. * Perform espresso extraction dial-ins and basic latte Customer Experience & Sales * Greet ...

The University of Kansas Health System

Barista

Pavilion, NY · On-site

$14.50 - $16.50/hr

Prepare food, such as sandwiches or baked goods, and grind and blend coffee beans, brew coffee and tea, and serve items to customers. * Package food and beverages for sale. * Clean and restock work ...

The University of Kansas Health System

Barista

Pavilion, NY · On-site

$14.50 - $16.50/hr

Prepare food, such as sandwiches or baked goods, and grind and blend coffee beans, brew coffee and tea, and serve items to customers. * Package food and beverages for sale. * Clean and restock work ...

All JobsGrind Coffee JobsGrind Coffee Jobs in Rochester, NY

Grind Coffee information

See Rochester, NY salary details

$12

$18

$27

How much do grind coffee jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for grind coffee in Rochester, NY is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.14 per hour, depending on experience, location, and employer.

What does a Grind Coffee worker do?

A Grind Coffee worker is responsible for preparing and serving coffee and other beverages, grinding coffee beans, maintaining cleanliness, and providing excellent customer service. They may also handle cash registers, restock supplies, and ensure that all equipment is operating safely and efficiently. This role often requires a basic knowledge of coffee varieties and brewing methods, as well as the ability to work quickly in a fast-paced environment. Good communication skills and attention to detail are also important for success in this position.

What are the key skills and qualifications needed to thrive as a barista, and why are they important?

To thrive as a Barista, you need a solid understanding of coffee preparation, customer service, and often basic food safety knowledge, typically gained through on-the-job training or relevant certifications. Familiarity with espresso machines, grinders, POS systems, and cleaning equipment is common in this role. Excellent communication, attention to detail, and the ability to multitask help Baristas create a welcoming environment and handle busy periods. These skills and qualities are important to ensure consistent product quality, positive customer experiences, and efficient café operations.

What are some common challenges faced by baristas at specialty coffee shops like Grind Coffee, and how can they be overcome?

Baristas at specialty coffee shops such as Grind Coffee often face challenges like maintaining consistency in drink quality during busy periods, mastering advanced brewing techniques, and providing excellent customer service. To overcome these challenges, baristas should focus on continuous learning, practice time management, and communicate effectively with team members to ensure smooth operations. Regular training and feedback from experienced colleagues also help in refining both technical and interpersonal skills, making the work environment more collaborative and enjoyable.

What is the difference between Grind Coffee vs Barista?

AspectGrind CoffeeBarista
CredentialsNone required, basic knowledge of coffeeCustomer service skills, some barista training
Work EnvironmentCoffee production, grinding, and preparation areasCustomer-facing, serving and preparing coffee
Industry UsageCoffee roasting and production companiesCoffee shops, cafes, restaurants
Common Search/ComparisonYesYes

Grind Coffee primarily involves preparing coffee beans by grinding them for brewing, often within production or roasting facilities. A Barista, on the other hand, interacts directly with customers, preparing and serving coffee beverages in a retail setting. While both roles require knowledge of coffee, baristas focus more on customer service and drink preparation, whereas grind coffee roles focus on the technical aspect of coffee processing.

What are popular job titles related to Grind Coffee jobs in Rochester, NY?

For Grind Coffee jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Grind Coffee jobs in Rochester, NY look for?

The top searched job categories for Grind Coffee jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Grind Coffee jobs?

Cities near Rochester, NY with the most Grind Coffee job openings:

Grind Coffee jobs near you
Infographic showing various Grind Coffee job openings in Rochester, NY as of August 2026, with employment types broken down into 66% Full Time, 32% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,989 per year, or $18.7 per hour.

Tier 1 Tech Support Agent (Espresso Machines/Coffee Equipment)

Salzman Group Inc

Rochester, NY • On-site

$20 - $22/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted yesterday

Job description

Description: About Us

Salzman Group Inc. (Whole Latte Love)  is a family-owned business based in Rochester, New York and the fastest-growing e-commerce retailer of luxury espresso machines, coffee, and specialty coffee accessories. For more than 25 years, we have been passionate about helping customers create café-quality coffee experiences at home through exceptional products, education, and customer support.

Our company has been recognized nationally, being named one of America’s Fastest Growing Online Shops by Statista, America’s Best Online Shops 2026, and America’s Best Customer Service 2024–2026 by USA Today.

We foster a collaborative, team-oriented environment focused on innovation, accountability, and growth, while creating opportunities for our employees to develop and succeed. 


Position Overview

The Tier 1 Technical Support role serves as the first point of contact for customers experiencing technical questions or issues related to espresso machines, grinders, coffee makers, and accessories.

Responsibilities include reviewing customer support tickets, troubleshooting issues using customer-provided descriptions, photos, and videos, and assisting customers through email, phone calls, and live video support sessions. The ideal candidate is a strong communicator, comfortable with technology, eager to learn, and passionate about helping customers in a fast-paced environment.


Key Responsibilities
  • Review and respond to customer technical support requests related to espresso machines, grinders, coffee equipment, and accessories
  • Troubleshoot issues using customer-provided descriptions, photos, videos, and live customer interaction
  • Assist customers through email, chat, phone calls, and one-on-one video support sessions
  • Clearly communicate troubleshooting steps in a professional, customer-friendly manner
  • Manage support tickets accurately while meeting response time expectations
  • Contribute feedback, documentation, and knowledge-sharing resources to support ongoing team development
  • Perform additional duties and projects as assigned
Requirements:


  • Excellent communication skills with the ability to communicate clearly, professionally, and confidently across phone, chat, email, and video calls
  • 2+ years of experience in customer service, technical support, appliance repair, troubleshooting, or another customer-facing role
  • Comfortable handling both inbound and outbound customer communication
  • Strong problem-solving and critical-thinking skills with attention to detail
  • Self-motivated with a positive attitude, strong work ethic, and ability to multitask in a fast-paced environment
  • Comfortable learning technical information and guiding customers through troubleshooting processes step-by-step
  • Previous experience with espresso equipment, coffee preparation, appliance troubleshooting, or specialty coffee is a plus, but not required
Perks of the Position
  • Modern office setting
  • Paid training provided; no prior espresso machine experience required
  • Competitive compensation based on experience 
  • Competitive health and dental insurance plans
  • 401(k) plan with (Company contribution after 1 year)
  • Vacation time, sick time, and paid holidays
  • Fully stocked kitchen and beverages available for employees
  • DoorDash DashPass membership 
  • Employee discounts on espresso machines, coffee, and accessories 
  • Opportunity for long-term growth within a rapidly expanding company and specialty coffee industry 
  • Hands-on exposure to premium espresso equipment and coffee products
  • Work alongside a passionate, knowledgeable team within the coffee industry