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Position Title: Program Supervisor

Position Type: Full-Time, Salary, Exempt

Schedule: Monday through Friday

Department/Program: FSEP/Family Treatment Rehabilitation

Direct Supervisor: Director of Family Treatment & Rehabilitation

Direct Reports (if any): 4 Case Planners and Case Aide and/or Family Advocate

About Graham Windham  

In full partnership with families and communities, Graham Windham strives to make a life-altering difference with children, youth, and families who are overcoming some of life’s most difficult challenges and obstacles, by helping to build a strong foundation for life: a safe, loving, permanent family and the opportunity and preparation to thrive in school and in the world. With over 500 full-time employees serving children and families in multiple programs throughout the Bronx, Brooklyn and Harlem, Graham Windham provides an exciting and enriching work experience.

About the Program
The Family Treatment/ Rehabilitation Program (FTR) located in Harlem, NY offers intensive preventive case management services to families at risk of removal of children to foster care due to neglect and abuse. Risk factors for families served by the FTR program are sometimes advanced as a result of caretakers’ drug use and/ or mental illness. The stressors of poverty, substance use, instability and criminal justice involvement, parental depression, family stress, substance abuse or domestic violence can greatly compromise a parent’s capacity to care for her children, despite strong desires to be engaged. Using Solution Based Casework, we actively work with parents to help them develop a more active, consistent and productive role in their child’s educational and social development; we encourage families to build connections to positive supports in their community who will help them sustain their progress. Our goal is to partner with families to keep them together while ensuring that children will be safely cared for.
Position Overview: 
The Preventive Supervisor will provide clinical and administrative supervision of case planners and support staff in the implementation of case specific goals of families; will ensure that the multi-method program has a consistently strong approach to partnering with families to promote the safety and wellbeing of all children; ensure that the agency practice approaches (Solution-Based Casework and Motivational Interviewing ) are used to partner with families to help develop and encourage families to build connections to positive supports in their community; ensure that our families and staff have access to high-quality resources to meet their needs. The Supervisor will ensure responsive action is taken to meet all regulatory requirements of the Family Treatment Rehabilitation Program in accordance to NYS OCFS, New York City Administration for Children Services and Graham’s Pillars (Treat all with respect; Promote Safety and Well-Being; Encourage learning; Support opportunities to grow and thrive in life) so as to strengthen families and protect children.
Duties and Responsibilities (but not limited to): 

• Participate in Clinical Diagnostic Team (CDT) meetings and ensure that clinical decisions meet best case practice standards as well as contractual requirements.
• Handle case-related crises, including incidents involving reports to the State Central Registry.
• Coordinate unit staff meetings on a monthly basis and ensure that efficient administrative procedures are in place within the unit.
• Ensure appropriate utilization of State and City databases.
• Support the implementation and integration of Solution Based Casework and Motivational Interviewing in all case assessments, in the development of family and individual level outcomes, and action plans.
• Provides ongoing management, direction and support to staff, ensuring correct implementation of Agency policies and procedures and high standards of timeliness, quality and accuracy.
• Provides weekly supervision/coaching to case planners to strengthen their SBC skills and practice, enabling them to provide appropriate and consistent services through ongoing training and skills development.
• Participate in continued SBC training, coaching and the SBC certification process.
  Support staff on home visits, in internal case conferences and external Elevated Risk and Safety conferences.
• Assist in the facilitation of Family Team Conferences.
• Ensure the timely completion of mandated reports and documentation of all case activities.
• Conduct monthly supervisory casework reviews to ensure compliance with FTR program mandates.
• Utilize clinical reviews, consumer satisfaction surveys and other quality assurance processes to assess the quality of service delivery.
• Ensure the required casework contacts in all phases are conducted in a timely manner.
• Works with the Program Director to conduct outreach to outside community agencies and establish effective communication with ACS.
• Exhibits effective verbal and written communication/presentation skills.
• Perform other duties as assigned.
   

Salary & Compensation:

• Salary: $73,000 - $75,000/annually + Potential to Earn Merit Performance Based Incentive for Eligible Staff + Comprehensive Benefits + Professional Development Opportunities. 
• FLSA Status: Exempt
• Benefits Eligibility: Graham Windham offers eligible employees a comprehensive benefit package including medical, dental & vision coverage, paid time off, holiday pay, retirement savings plans (defined contribution pension and 403 (b) thrift), and much more… https://www.graham-windham.org/careers/about-our-benefits/

EEO Statement

The Equal Employment Opportunity Policy of Graham Windham (GW) is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. GW hires and promotes individuals solely based on their qualifications for the job to be filled.

Graham Windham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

Qualifications: 

• Masters required
• 3 years’ supervisory experience
• Bilingual English/Spanish preferred
• Excellent organizational, written and communication skills
• Proficient in MS Office, NYS Connections and Promis
• Commitment to work from a strength based, youth and family development perspective.