Grafana Loki Jobs in Springfield, MA (NOW HIRING)

Do you enjoy solving large scale distributed content delivery challenges?

The AI Hardware SRE team is responsible for overseeing, scaling, and optimizing our next-generation dedicated AI hardware infrastructure. You will be responsible for ensuring best-in-class uptime and reliability of our AI hardware infrastructure offerings.

In this role, you'll play a part in pioneering the reliability an elite, high-density hardware and software infrastructure spanning the globe. You'll collaborate with product teams from the earliest stages of development to ensure the reliability, scalability, and performance of our systems. You'll define key performance indicators and defend them when they are breached.

As a Senior Site Reliability Engineer, you will be responsible for:

• Developing and scaling robust programmatic tooling and infrastructure-as-code utilities in Python to eliminate operational toil and automate fleet-wide provisioning.

• Integrating automated workflows across disconnected corporate ticketing systems to optimize time-to-mitigate metrics for hardware and network break-fix events.

• Leveraging advanced AI utilities and LLM-assisted development paradigms where appropriate to accelerate technical execution, script authorship, and system analysis.

• Working on cutting-edge private cloud and compute technologies to improve the availability, latency, and overall systemic health of high-density hardware environments.

• Designing and implementing telemetry pipelines, custom Prometheus/Grafana monitoring dashboards, and AI-based anomaly detection tailored for bare-metal and virtualized environments.

• Participating in 24x7x365 on-call rotations, spearheading real-time incident management, and managing high-severity service disruption protocols via automated PagerDuty and Slack workflows.

• Partnering directly with third-party infrastructure vendors and coordinating on-site field technicians to facilitate uptime activities.

To be successful in this role you will:

• Have 5 years of relevant experience and a Bachelor's degree in Computer Engineering, Computer Science or equivalent.

• Possess tooling and coding ability in languages like Python to construct scalable operational tools, API integrations, and automation frameworks.

• Show hands-on experience with modern observability stacks and timeseries engines, like Prometheus, Grafana, OpenTelemetry, and Loki.

• Possess a working understanding of advanced networking topologies, high-bandwidth routing/switching infrastructure, BGP, and dual-stack IPv4/IPv6 networks.

• Have experience acting as a key designer for new service rollouts, including establishing operational readiness criteria, telemetry baselines, and alerting thresholds.

• Demonstrate extensive experience building technical runbooks, leading complex incident response bridges, and driving comprehensive, blameless post-mortems.

• Display a proven ability to take absolute ownership of ambiguous technical problems, coordinate cross-functional teams, and drive for production-grade solutions.

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

We support your health, well-being, finances, and life beyond work. We offer competitive benefits, including healthcare, 401K savings plan, company holidays, PTO, sick time, family-friendly benefits such as parental leave and an employee assistance program focusing on mental and financial wellness.

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $121,400 - $218,600/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Akamai Technologies is an affirmative action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.