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Graduate Customer Success Manager Jobs in New Port Richey, FL

AEG

Enterprise Customer Success Manager

Tampa, FL · On-site

As an Enterprise Customer Success Manager your responsibilities will include: * Own the Enterprise: Manage a portfolio of our largest, most complex customers (Sports Teams, Venues, Live Events ...

NinjaOne

Customer Success Manager, SLED

Tampa, FL · On-site +1

This role requires a strong background inSLED account management, public sector IT solutions selling, and customer success, with a proventrack recordof managing complex sales cycles within government ...

Justt

Enterprise Customer Success Manager - Tampa

Tampa, FL · On-site +1

$150K - $160K/yr

Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt's regional presence Requirements * 5+ years of experience as a Customer Success Manager managing enterprise accounts

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All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in New Port Richey, FL

Graduate Customer Success Manager information

See New Port Richey, FL salary details

$28.9K

$74K

$124.7K

How much do graduate customer success manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for graduate customer success manager in New Port Richey, FL is $73,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $88,200.00 per year, depending on experience, location, and employer.

What is a graduate customer success manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What are the typical career progression paths for a graduate customer success manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

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For Graduate Customer Success Manager jobs in New Port Richey, FL, the most frequently searched job titles are:

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The top searched job categories for Graduate Customer Success Manager jobs in New Port Richey, FL are:

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Cities near New Port Richey, FL with the most Graduate Customer Success Manager job openings:

Graduate Customer Success Manager jobs near you
Infographic showing various Graduate Customer Success Manager job openings in New Port Richey, FL as of June 2026, with employment types broken down into 2% As Needed, 50% Full Time, 40% Part Time, and 8% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,984 per year, or $35.6 per hour.

(Senior) Commercial Customer Success Manager

vivenu

Tampa, FL • On-site

Other

Re-posted 6 days ago

Job description

Senior Commercial Customer Success Manager

Redefine the future of live entertainment tech

Welcome to vivenu, the global leader in event ticketing tech and one of the world's fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.

With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.

Join us and build the future of live entertainment.

As a (Senior) Commercial Customer Success Manager your responsibilities will include:

  • Customer Success as a Strategic Priority: Proactively manage your customer portfolio and develop tailored success plans that align your customers' strategic goals with the capabilities of the vivenu platform.
  • Onboarding & First Value Realization: Guide your customers through a smooth and structured implementation. Ensure that the value of the platform becomes tangible and measurable early on.
  • Relationship Management at Eye Level: Build long-term partnerships with key stakeholders and strengthen them through workshops, regular business reviews, and initiatives such as vivenu Labs or the Ambassadors Program.
  • Growth & Expansion Advisory: Help your customers improve user experience, drive revenue growth, and optimize operational processes.
  • Customer Health Monitoring: Monitor relevant KPIs and usage data to identify risks early and implement data-driven actions to strengthen the relationship.
  • Renewal Management with Vision: Act early to develop the customer relationship further and secure contract renewals and potential expansions.
  • Voice of the Customer: Collect constructive feedback and share it with internal teams to help improve our product, services, and internal structures.
  • Enablement & Product Training: Keep customers up to date with new features and platform developments. Plan and deliver training to ensure adoption and long-term value.

What you will need to succeed in this role:

  • Stakeholder Relationship Management: Proven ability to build and maintain strong relationships with a wide range of stakeholders – including ticketing managers, digital and IT teams, and executive leadership.
  • Portfolio Management & Prioritization: Experience managing a customer portfolio, with the ability to effectively prioritize time and resources based on customer needs, goals, and KPIs.
  • Strategic Success Planning: Skills in creating actionable success plans based on customer discovery, CRM insights, real-time usage data, and relevant industry trends.
  • Effective Communication Across Formats: Confidence in facilitating workshops, delivering product demos, and conducting executive-level business reviews – with messaging tailored to each audience.
  • Hands-On Product Engagement: A detail-oriented approach with a willingness to engage directly in platform configuration to ensure optimal setup and value realization.
  • Technical Fluency: Ability to clearly explain technical concepts – such as security features, APIs, and payment integrations – in a way that's accessible to both technical and non-technical stakeholders.
  • Proactive Problem Solving: A solution-oriented mindset, especially when navigating complex customer situations or technical challenges.
  • Customer Success Expertise: Deep understanding of Customer Success frameworks and methodologies, including value realization and long-term retention strategies.
  • Professional Experience: 3+ years of experience in one or more of the following areas: Software Customer Success, the event ticketing or live event industry, or change management roles.

Why join vivenu?

Live Entertainment Tech

Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you're part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.

Sustainable Growth

We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.

Top-tier Team

Collaborate with over 160 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we're shaping the future of live entertainment technology, one decision at a time.

Global DNA

We're a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.

Fast Growing, in All Aspects

Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We're driven by daily learning, shared wins, and collective growth.

Next-Gen Leaders & Insights

Work alongside some of tech's brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you'll help set the standard for the ticketing industry's future.

vivenu Inclusion Statement

At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We're committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.

Apply