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Govtech Remote Jobs in Fishers, IN (NOW HIRING)

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Govtech Remote information

What is a GovTech remote job?

Govtech remote jobs are positions within the government technology sector that allow employees to work from locations outside of a traditional office setting, such as from home or anywhere with internet access. These roles often involve developing, managing, or supporting digital tools and services used by government agencies to improve public services. Remote Govtech jobs can include software development, project management, cybersecurity, data analysis, and IT support. Working remotely in Govtech enables professionals to collaborate with public sector teams while enjoying flexible work arrangements.

What are the key skills and qualifications needed to thrive as a GovTech remote professional?

To thrive in a Govtech Remote role, you need strong analytical abilities, knowledge of public sector processes, and expertise in digital transformation or IT, often backed by a relevant degree. Familiarity with cloud platforms, cybersecurity standards, government-specific software, and certifications like PMP or ITIL are commonly required. Excellent communication, collaboration, and self-motivation are essential soft skills for engaging stakeholders and managing projects remotely. These skills ensure effective delivery of technology solutions that meet public sector needs while maintaining compliance and security standards.

What are some common challenges faced by professionals working remotely in GovTech roles, and how can they be addressed?

Working remotely in GovTech often involves navigating strict data security protocols and collaborating with cross-functional government teams across different locations. Communication can be challenging due to varying schedules and the need for compliance with specific government regulations. To address these issues, it's important to utilize secure communication tools, establish clear project management processes, and proactively engage with team members through regular virtual meetings. Staying updated on compliance requirements and cybersecurity best practices is also essential for success in this environment.

What is the difference between Govtech Remote vs Govtech Data Analyst?

AspectGovtech RemoteGovtech Data Analyst
Required CredentialsBachelor's degree in public administration, IT, or related field; experience in government tech projectsBachelor's or master's in data science, statistics, or related; proficiency in data analysis tools
Work EnvironmentRemote, often collaborative with government agenciesRemote or on-site, focused on data collection, analysis, and reporting
Employer & Industry UsageGovernment tech companies, public sector agenciesGovernment agencies, public sector organizations, tech firms
Common Search & Comparison IntentLooking for remote government tech rolesComparing data analysis roles within government tech

Govtech Remote roles focus on remote work within government technology projects, often requiring IT or administrative skills. Govtech Data Analysts specialize in analyzing government data, requiring strong analytical skills and data proficiency. Both roles serve the public sector but differ in daily tasks and skill sets.

What are popular job titles related to Govtech Remote jobs in Fishers, IN?

For Govtech Remote jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Govtech Remote jobs in Fishers, IN look for?

The top searched job categories for Govtech Remote jobs in Fishers, IN are:

Govtech Remote jobs near you
Infographic showing various Govtech Remote job openings in Fishers, IN as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 56% Physical, 4% Hybrid, and 40% Remote job distribution.

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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