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Government Defense Contractor information

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$47

How much do government defense contractor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for government defense contractor in Virginia is $27.64, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $32.16 per hour, depending on experience, location, and employer.

What is a government defense contractor?

A Government Defense Contractor is a private company or individual hired by the government to provide products or services related to national defense and security. These contractors work on a wide range of projects, including the development of military equipment, cybersecurity systems, research, and logistical support. Defense contractors must meet strict government requirements and often work closely with agencies such as the Department of Defense. Their work is crucial in supporting military operations and maintaining national security.

What are the key skills and qualifications needed to thrive as a government defense contractor?

To thrive as a Government Defense Contractor, you need expertise in defense industry standards, project management, and government procurement procedures, often supported by security clearances and relevant technical or engineering degrees. Familiarity with federal acquisition systems, compliance tools, and contract management software is typically required. Strong analytical thinking, problem-solving abilities, and effective communication skills are crucial for collaborating with government clients and interdisciplinary teams. These skills ensure compliance, successful project execution, and the ability to meet stringent government requirements in a highly regulated environment.

What are some common challenges faced by government defense contractors when working on classified projects?

Government defense contractors often work on projects that require strict adherence to security protocols and compliance with federal regulations. One of the main challenges is ensuring that all work is conducted within secure environments, which can limit communication and collaboration with external partners. Additionally, meeting tight deadlines while navigating complex approval processes and adapting to evolving government requirements can be demanding. Successfully balancing these factors requires a strong attention to detail, adaptability, and a thorough understanding of contract guidelines and security procedures.

What are popular job titles related to Government Defense Contractor jobs in Virginia?

For Government Defense Contractor jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Government Defense Contractor jobs in Virginia look for?

The top searched job categories for Government Defense Contractor jobs in Virginia are:

Government Defense Contractor jobs near you
Infographic showing various Government Defense Contractor job openings in Virginia as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,492 per year, or $27.6 per hour.

Customer Success Manager Government (Defense Industrial Base)

Exiger

Mclean, VA • On-site

Other

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Customer Success Manager — Government (Defense Industrial Base)

McLean, VA

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP® authorized provider to the federal government.

Exiger is a global leader in supply chain and third-party risk management technology and services. We empower organizations to make informed decisions by leveraging AI-driven risk intelligence, data analytics, and deep domain expertise. Exiger supports government agencies, defense contractors, and Fortune 500 organizations in identifying and mitigating risk across complex supply chains and ecosystems.

Exiger partners with government agencies and Defense Industrial Base (DIB) organizations operating in complex environments where supply chain visibility, compliance, and risk management are critical. As our Government business continues to grow, we are expanding our Customer Success team to support a growing portfolio of DIB customers. We are seeking a Customer Success Manager — Government (Defense Industrial Base) to lead strategic customer engagement within the DIB. This role is responsible for driving customer adoption, retention, expansion, and operational success. Reporting to the Director of DIB Government Customer Success, this role is ideal for an early-to-mid career Customer Success professional who thrives in a fast-paced SaaS environment and enjoys building strong customer relationships while driving execution.

The ideal candidate brings strong experience supporting U.S. defense contractors, federal programs, or supply chain risk initiatives, combined with a proven ability to manage executive relationships, lead cross-functional initiatives, and deliver measurable customer outcomes in a SaaS or technology-enabled environment.

What You'll Do

Customer Relationship Management

  • Manage day-to-day relationships across a portfolio of Defense Industrial Base customers
  • Serve as a primary point of contact for customer questions, requests, and follow-up actions
  • Build trusted working relationships with customer stakeholders and users
  • Ensure customers are successfully adopting and utilizing Exiger's platform

Onboarding & Adoption

  • Support customer onboarding and implementation activities in partnership with Delivery and Product teams
  • Conduct customer check-ins, training sessions, and platform walkthroughs
  • Help customers understand key workflows, features, and best practices
  • Monitor customer health metrics, usage trends, and engagement indicators to proactively identify risks and opportunities

Strategic Growth & Expansion

  • Track customer health, renewal timelines, and engagement activities across assigned accounts
  • Proactively identify and escalate risks to customer satisfaction or retention
  • Support renewal and expansion conversations alongside Sales and leadership teams
  • Maintain accurate customer records, notes, and activity tracking within CRM systems

Cross-Functional Collaboration

  • Partner closely with Product, Support, Delivery, and Analytics teams to resolve customer issues
  • Help coordinate internal follow-up on customer requests and action items
  • Share customer feedback and recurring themes to help improve the customer experience

Operational Support

  • Execute against Customer Success processes, playbooks, and engagement standards
  • Support reporting and account reviews with accurate customer data and updates
  • Contribute to improving repeatable customer engagement and onboarding practices
What You Need

Required:

  • 3–5 years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
  • Experience working in SaaS, GovTech, cybersecurity, compliance, risk, or related technology environments
  • Strong communication and relationship management skills
  • Highly organized with the ability to manage multiple customers and priorities simultaneously
  • Comfortable working cross-functionally in a fast-moving environment
  • Ability to learn technical concepts and communicate them clearly to customers

Preferred:

  • Experience supporting government, Defense Industrial Base, or Aerospace & Defense customers
  • Familiarity with SaaS platforms, onboarding, or customer lifecycle management
  • Exposure to supply chain risk, compliance, cybersecurity, or government contracting environments
  • Bachelor's degree required
Why Exiger

Exiger is transforming how governments and Defense Industrial Base organizations identify and manage supply chain and software risk. In this role, you will:

  • Work directly with mission-driven government and DIB customers
  • Gain experience in a rapidly growing GovTech and risk management environment
  • Develop foundational Customer Success skills within a high-growth SaaS company
  • Be part of a collaborative team focused on customer outcomes and operational excellence
Why You'll Love Working at Exiger
  • High-performance culture rooted in accountability and collaboration
  • Discretionary Time Off (no maximum)
  • Industry-leading health, vision, and dental benefits
  • Competitive compensation
  • 16 weeks fully paid parental leave
  • Flexible hybrid work environment
  • Wellness stipends and programming
  • Career development and education reimbursement

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