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Government Customer Support Jobs (NOW HIRING)

Procare Solutions

Customer Support Specialist

Atlanta, GA · On-site

$19 - $23/hr

A Little About the Role The Customer Support Specialist will be responsible for completing Customer ... Since this role is with our ChildPlus group which is tied to Head Start and the Federal Government ...

Koniag

Tier I Customer Support Representatives (REMOTE)

$17.50 - $22.25/hr

Tier I Customer Support Representative Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS ...

Winston Staffing

NJ · On-site

$18.25 - $24.75/hr

... and government accounts--ensuring seamless lifecycle management, payment resolution, and best-in ... Review and interpret customer purchase orders, contractual billing requirements, and end-of-lease ...

CYNET SYSTEMS

Customer Support Technician

Tallahassee, FL · On-site

$20 - $25/hr

Two years of experience providing customer service and technical support with Microsoft Office 365 ... government agencies, and enterprise organizations across the United States and Canada. We deliver ...

CYNET SYSTEMS

Customer Support Technician

Tallahassee, FL · On-site

$20 - $25/hr

Two years of experience providing customer service and technical support with Microsoft Office 365 ... government agencies, and enterprise organizations across the United States and Canada. We deliver ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Company Description Granicus provides technology that empowers government organizations to create ... Spend time with great customers helping them realize their goals utilizing our products and ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Company Description Granicus provides technology that empowers government organizations to create ... Spend time with great customers helping them realize their goals utilizing our products and ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Motorola

Customer Support Technician I

$55K - $60K/yr

Our Flex Support team builds and connects technologies to help protect people, property, and places ... Ability to obtain background clearance as required by government customers * Legal authorization to ...

Motorola

$55K - $60K/yr

Our Flex Support team builds and connects technologies to help protect people, property, and places ... Ability to obtain background clearance as required by government customers * Legal authorization to ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Motorola

Customer Support Technician I

Indiana, PA · On-site

$55K - $60K/yr

Our Flex Support team builds and connects technologies to help protect people, property, and places ... Ability to obtain background clearance as required by government customers * Legal authorization to ...

Motorola

Customer Support Technician I

Florida, NY · On-site

$55K - $60K/yr

Our Flex Support team builds and connects technologies to help protect people, property, and places ... Ability to obtain background clearance as required by government customers * Legal authorization to ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

HelloGov AI

Customer Support Representative

Miami, FL · On-site

$50K/yr

HelloGov AI is a Miami-based startup transforming how people interact with government services ... The Role As a Customer Support Representative, you will handle direct outbound calls to customers ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

$147K/yr

Customer Support Lead Empower AI gives federal agency leaders the tools to elevate the potential of ... The result is a government workforce that is exponentially more creative and productive. Empower AI ...

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Government Customer Support information

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$12

$19

$28

How much do government customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for government customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What cities are hiring for Government Customer Support jobs?

Cities with the most Government Customer Support job openings:

What states have the most Government Customer Support jobs?

States with the most job openings for Government Customer Support jobs include:

What are popular job titles related to Government Customer Support jobs?

For Government Customer Support jobs, the most frequently searched job titles are:

Customer Support Specialist

Atlanta, GA • On-site

Procare Solutions
11 - 50 employees
Learn more about Procare Solutionsexternal

$19 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

About Procare
ChildPlus by Procare Solutions, exists to help our users monitor and manage their programs, to make informed decisions, and maintain compliance. With more than 35 years of experience, ChildPlus Software was the first Head Start data management software to simplify the day-to-day challenges of Head Start operations with outstanding software, service, and support. Our seamless design is easy to adopt and allows users to customize nearly every feature for a truly unique experience. With ChildPlus, you can centralize your children's data, analyze reports to make data-driven decisions, and track trends. Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and
unparalleled service.
Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.
A Little About the Role
The Customer Support Specialist will be responsible for completing Customer Requests through HubSpot Tickets. Using telephone, email, chat and meetings, the specialist will be required to complete tickets in a timely manner. This includes identifying the customer's issues, and utilizing troubleshooting, researching, and excellent communication skills to complete each ticket.
What you'll do:
  • Primarily responsible for delivering service and support to clients via telephone, e-mail, chat, and appointments
  • Communicate professionally and effectively in client interactions
  • Provide technical assistance and guidance in all aspects of the software
  • Ask probing questions to obtain an accurate understanding of client's needs
  • Research and provide possible solutions by using analytical, problem-solving, departmental resources, and organizational skills
  • Troubleshoot and escalate all potential issues appropriately
  • Accurately document all internal and external communications in a timely manner
  • Review open cases daily and complete follow-up weekly
  • Conduct peer reviews and peer audits as needed
  • Provide backup reception duties for phone, email, appointments, and chats as needed
  • Follow all departmental processes and procedures
  • Perform additional office, documentation, customer service, and special project tasks as required

Our ideal candidate will have:
  • At least 1 year of customer service experience
  • Bi-lingual in Spanish preferred
  • Ability to multi-task, set priorities, and manage time effectively while providing outstanding customer service
  • Flexible, detail-oriented, self-starter that is a highly motivated quick learner
  • Must possess exceptional communication, analytical, problem-solving, and organizational skills
  • Ability to handle complex/stressful situations with a high level of professionalism
  • Strong team orientation with a focus on collaboration
  • Bachelor's Degree preferred OR equivalent work experience
  • Experience using HubSpot, Slack, SharePoint, and DevOps
  • Familiarity with client ticketing systems, VOIP, appointment, video, and chat software
  • Experience with SQL, DevExpress, collaboration software, data visualization, messaging, API, and integration tools
  • Technical writing experience
  • Since this role is with our ChildPlus group which is tied to Head Start and the Federal Government we prefer;
    • Knowledge of Head Start/Early Head Start
    • Experience using ChildPlus Software

Physical Requirements:
  • This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
  • Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees
  • Use of computer, telephone, and other office equipment for the greater part of the workday
  • Occasional travel may be required for this position

Why Procare?
  • Excellent comprehensive benefits packages including: medical, dental, & vision plans
  • HSA option with employer contributions
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • Employee Stock Purchase Plan
  • Employee Discount Program
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • RTD EcoPass for all Denver employees
  • Tuition Reimbursement and continued Professional Development
  • Fast paced, high energy workplace environment in prime downtown location
  • Regular company provided meals

Salary
$19 - $23/hour DOE
Location
This position is based in our Atlanta, GA office. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.

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