We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team This role will oversee a team of technical support engineers who ...
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team This role will oversee a team of technical support engineers who ...
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team This role will oversee a team of technical support engineers who ...
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team This role will oversee a team of technical support engineers who ...
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team. This role will oversee a team of technical support engineers who ...
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team. This role will oversee a team of technical support engineers who ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
Quick apply
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
Government Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ... Supply and support their own internet services. Maintaining an uninterrupted internet connection is ...
Government Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ... Supply and support their own internet services. Maintaining an uninterrupted internet connection is ...
Government Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ... Supply and support their own internet services. Maintaining an uninterrupted internet connection is ...
Government Customer Service Representative
$16.50 - $22.25/hr
JOB SUMMARY The Customer Service Representative is responsible for the receipt of new cases and ... Supply and support their own internet services. Maintaining an uninterrupted internet connection is ...
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... Government and commercial customer base including fortune 100 companies and most state and federal ... Overall Purpose: This position will provide support for AT&T Managed Customers. Roles ...
Customer Support
Austin, TX · On-site
$16.75 - $21.50/hr
... Government and commercial customer base including fortune 100 companies and most state and federal ... Overall Purpose: This position will provide support for AT&T Managed Customers. Roles ...
About the team Our team is dedicated to supporting new members We have a broad mix of experience ... Our goal is to be Earth's most customer-centric company, and we are just getting started We need ...
Posted today
About the team Our team is dedicated to supporting new members We have a broad mix of experience ... Our goal is to be Earth's most customer-centric company, and we are just getting started We need ...
Posted today
About the team Our team is dedicated to supporting new members We have a broad mix of experience ... Our goal is to be Earth's most customer-centric company, and we are just getting started We need ...
Posted today
About the team Our team is dedicated to supporting new members We have a broad mix of experience ... Our goal is to be Earth's most customer-centric company, and we are just getting started We need ...
Posted today
Tier I Customer Support Representatives (REMOTE)
$17.50 - $22.25/hr
Koniag Technology and Infrastructure Solutions, LLC , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This ...
Tier I Customer Support Representatives (REMOTE)
$17.50 - $22.25/hr
Koniag Technology and Infrastructure Solutions, LLC , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to support KTIS and our government customers. This ...
Customer Support
Washington, DC · On-site
Customer Support vTech can help you avoid the daunting task of writing and posting job offers ... government clients. * Source: A recruiter sources candidates from various sources; the search ...
Customer Support
Washington, DC · On-site
Customer Support vTech can help you avoid the daunting task of writing and posting job offers ... government clients. * Source: A recruiter sources candidates from various sources; the search ...
Customer Support Technician II (Hybrid)
Schaumburg, IL · Hybrid
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
Customer Support Technician II (Hybrid)
Schaumburg, IL · Hybrid
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
Customer Support Technician II (Hybrid)
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
Customer Support Technician II (Hybrid)
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
Customer Support Technician II (Hybrid)
Schaumburg, IL · On-site
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
Customer Support Technician II (Hybrid)
Schaumburg, IL · On-site
$60K - $65K/yr
Ensuring public safety for our commercial and government customers while delivering a great ... As a Customer Support Technician II , you will provide mission-critical technical support for ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
The position supports contract compliance, maintains accurate records, coordinates audits and inventories, and works with internal teams, subcontractors, customers, and government representatives to ...
ESSENTIAL DUTIES AND RESPONSIBILITIES - GOVERNMENT CONTRACT ADMINISTRATION SUPPORT * Support order administration activities related to government and other contracts. Ensure compliance with customer ...
ESSENTIAL DUTIES AND RESPONSIBILITIES - GOVERNMENT CONTRACT ADMINISTRATION SUPPORT * Support order administration activities related to government and other contracts. Ensure compliance with customer ...
Customer Support Specialist I
New York, NY · On-site
$32.70 - $41.35/hr
S. federal government customers, employment is contingent on successful completion of a post-offer background check and any required federal agency suitability clearances, and on maintaining those ...
Customer Support Specialist I
New York, NY · On-site
$32.70 - $41.35/hr
S. federal government customers, employment is contingent on successful completion of a post-offer background check and any required federal agency suitability clearances, and on maintaining those ...
An overview of this role As a Support Engineering Manager on our US Government support team, you'll ... You'll also take part in our on-call rotation during working hours and join customer calls and ...
An overview of this role As a Support Engineering Manager on our US Government support team, you'll ... You'll also take part in our on-call rotation during working hours and join customer calls and ...
Government Customer Support information
See salary details
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
How much do government customer support jobs pay per hour?
As of Sep 9, 2026, the average hourly pay for government customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What cities are hiring for Government Customer Support jobs?
Cities with the most Government Customer Support job openings:
What states have the most Government Customer Support jobs?
States with the most job openings for Government Customer Support jobs include:
What are popular job titles related to Government Customer Support jobs?
For Government Customer Support jobs, the most frequently searched job titles are:
SATCOM Customer Support Engineering Manager, Amazon Leo Government
Arlington, VA • On-site
Amazon •
IT Services • 10K+ employees10,000+ employees
Full-time
Re-posted 13 days ago
Amazon rating
7.4
Based on 7,162 frontline employees who took The Breakroom Quiz
5th of 39 rated national retailers
Job description
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world.
The mission of Amazon Leo for Government (ALG) is to leverage Leo and provide high speed, low latency, and secure satellite broadband services to United States and allied government customers. This position will be working on the Product Management Team within ALG with significant interaction with the Leo Government Business Development team and Government customers.
We are seeking an experienced Technical Support Engineering Manager to lead our global government customer support engineering team
This role will oversee a team of technical support engineers who work with satcom distribution partners to provide expert customer support through phone and email channels while performing deep technical troubleshooting of broadband network and customer devices to perform root cause analysis.
Key job responsibilities
Oversee online, phone and email support operations to ensure timely, secure, accurate, and high-quality government customer interactions
Lead, mentor, and develop a team of technical support engineers for government customer missions
Foster a culture of customer obsession, technical excellence, and continuous improvement of Amazon Leo Government service delivery
Establish and maintain service level agreements (SLAs) for response and resolution times
Lead deep technical troubleshooting efforts for complex customer satellite communication issues
Drive root cause analysis (RCA) for recurring problems and systemic issues
Partner with Amazon Leo networking and device engineering teams to identify product defects and drive fixes
Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides
Establish best practices for technical investigation and problem resolution
Work closely with Amazon Leo Government Product, Engineering, and Operations teams to improve quality of broadband service delivery
Provide customer feedback and insights to inform product roadmap decisions
Collaborate with Training teams to develop technical training programs
Use data to drive decision-making and resource planning
Partner with Quality Assurance to identify testing gaps based on customer issues
A day in the life
Present recurring business reviews to senior leadership
Track and report on key performance indicators including CSAT, resolution time, and ticket volume
Analyze trends in customer issues to identify opportunities for improvement
Drive continuous improvement in first contact resolution rates and customer satisfaction scores
Implement escalation procedures and ensure critical issues receive appropriate attention
Monitor support queue health and optimize resource allocation
This position requires that the candidate selected be a U.S. Citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US