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Goodwill Jobs in Rio Rancho, NM (NOW HIRING)

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Goodwill information

See Rio Rancho, NM salary details

$40.9K

$81K

$115.7K

How much do goodwill jobs pay per year?

As of Jun 4, 2026, the average yearly pay for goodwill in Rio Rancho, NM is $81,003.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What are Goodwill employees and what do they do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are popular job titles related to Goodwill jobs in Rio Rancho, NM? For Goodwill jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Goodwill jobs in Rio Rancho, NM look for? The top searched job categories for Goodwill jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Goodwill jobs? Cities near Rio Rancho, NM with the most Goodwill job openings:
Retail Lead

$14.75/hr

Full-time

Posted yesterday


Job description

Job Type
Full-time
Description
You want more from your job; you want a sense of fulfillment. You want a career with opportunities, to learn and grow. You want Goodwill Industries of New Mexico (GINM), where the power of work can transform your life, and the lives of others. GINM is looking for an enthusiastic, career-minded Retail Lead to assist our customers and support our mission, which is to provide skills training, job placement and social services to New Mexicans. We are a second chance employer offering advancement opportunities. Day-to-day responsibilities consist of customer service, training employees, assist the Manager/Assistant Manager in planning, assigning and directing work, cash accountability and securing company assets, just to name a few. GINM is committed to providing employees what they need to be successful. Goodwill offers competitive pay and benefits, work-life balance, and the opportunity to make a difference. What are you waiting for? Apply today!
$14.75/hour, guaranteed 38 hours a week.
Essential Duties and Responsibilities:
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
  • Adherence to the attendance and punctuality policies of Goodwill
  • Exhibit excellent customer service skills as related to your position.
  • Answers and resolves customer's complaints and inquiries and promotes excellent customer service.
  • Closes store, reconciles cash with daily sales reports and secures store/facility in the absence of the Store Manager and Assistant Manager.
  • Supervises the sales floor, processing area and donation center to ensure accountability.
  • Performs work of retail associates, as defined the retail associate job description.
  • Maintain confidentiality of all privileged information.
  • Performs other incidental and related duties as required and assigned.
  • Assists in training, supervising and mentoring retail associates in store procedures and policies.
  • Stocks and maintains merchandise on sales floor.
  • Promotes sales by setting up displays and arranging merchandise.
  • Receives cash, credit card payments etc. for goods; issues change and receipts; assists customers in the accurate application of their transaction according to established policies and procedures.
  • Opens store and prepares the store/facility for business in the absence of store manager and assistant manager.
  • Prepares and maintains records of store operations including but not limited to daily sales reports, cash deposits and opening/closing reports.
  • Communicates and documents progress, concerns and problems to Store Manager and/or Assistant Manager.
  • Attends and participates in regularly scheduled staff meetings.
  • Observes behavior of customers entering operation; reports suspicious behavior to supervisor or security.
  • Operates material handling equipment.

Supervisory Responsibilities: In conjunction with the Manager and/or Assistant Manager, supervises employees in the assigned store/facility and as directed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, directing work, cash accountability and securing company assets.
Requirements
  • Knowledge of organizational practices, policies and procedures and compliance with same
  • Knowledge of and compliance with all safety policies and procedures.
  • Ability to read, write, and understand English.
  • Knowledge of retail operations and customer service standards.
  • Knowledge of basic math, accounting and cash management.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to work extended hours and various work schedules.
  • Ability to handle multiple tasks and meet deadlines.
  • Ability to carry out instructions furnished in verbal or written format.
  • Ability to work independently with minimal supervision.
  • Ability to maintain confidentiality.
  • Ability to demonstrate excellence in everything, and continually seek improvement in results.
  • Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.

Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit and walk, and may be required to stand for eight or more hours. Work is generally performed indoors in a retail setting where the employee will have frequent contact with the public. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 50 lbs and may occasionally be exposed to outside weather conditions.
Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a criminal background check and drug test.
  • High School Diploma/GED.
  • Two years retail work experience or equivalent combination of education and experience.

Salary Description
$14.75/hour