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Goodwill Jobs in Portland, CT (NOW HIRING)

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See Portland, CT salary details

$44K

$87.2K

$124.5K

How much do goodwill jobs pay per year?

As of Aug 19, 2026, the average yearly pay for goodwill in Portland, CT is $87,202.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,800.00 and $104,800.00 per year, depending on experience, location, and employer.

What does a Goodwill employee do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are popular job titles related to Goodwill jobs in Portland, CT?

For Goodwill jobs in Portland, CT, the most frequently searched job titles are:

What job categories do people searching Goodwill jobs in Portland, CT look for?

The top searched job categories for Goodwill jobs in Portland, CT are:

What cities near Portland, CT are hiring for Goodwill jobs?

Cities near Portland, CT with the most Goodwill job openings:

Goodwill jobs near you
Infographic showing various Goodwill job openings in Portland, CT as of August 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $87,202 per year, or $41.9 per hour.

Case Manager

GOODWILL OF WESTERN & NORTHERN CONNECTICUT

Hartford, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Goodwill of Western and Northern Connecticut is seeking innovated, outgoing individuals with a great passion for helping others.


As a DDS Case Manager, you would be coordinating and performing case management for Day Services and Supported Employment Individuals who receive funding/service provided by Dept. of Developmental Services (DDS).


Shift Schedule: Monday thru Friday 8am-4:30pm

Location: Onsite

What Goodwill can offer you:

  • Opportunities for career advancement
  • Company-paid professional development and training
  • A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
  • These benefits available 1st of the month, following 60 days of employment
  • Two (2) weeks’ vacation, four (4) personal days, and nine (9) days of sick time
  • Up to $3,000 in qualified Tuition Reimbursement
  • Nine (9) Paid holidays
  • 403(b) Retirement Savings Plan, including Employer Match
  • 50% Employee Discount
  • Anniversary Rewards - $50 Swag Store credit at year one, with bigger financial rewards every 5 years after.
  • $200 Referral Program (for every candidate hired that you refer to Goodwill)


Responsibilities:

  • Provides case management to all individuals in the DDS IHS (In Home Supports) and other DDS funded individuals as assigned.
  • Assists participants in accessing all community resources and benefits available including financial, counseling and housing programs.
  • Develops, implements, and monitors annual service plans (ISP’s) for all residential participants.
  • Assures compliance with all participants’ funding sources.
  • Performs monthly record review for all assigned DDS participants to assure CARF compliance.
  • Communicates with participants’ families, advocates, staff and other persons affiliated with programs on a regular basis to ensure customer satisfaction.
  • Coordinates medical appointments for all participants and ensures communication with nursing agencies and funding sources.
  • Ensures that all required documentation is completed to both DDS and CARF standards.
  • Monitors utilization rates to ensure that participant needs are met.
  • Schedules and supervises staff. Maintains accurate schedules for all participants, ensuring changes are made as they occur.
  • Participates in the On-Call rotation for all residential programs. On-Call is for one week on a rotation with other managers in the region and available after hours and on weekends for emergencies and staff call outs. Completes and submits the On-Call reports timely.
  • Actively participates in agency activities/trainings as required/requested by supervisor.
  • Attends all necessary team meetings and promotes open communication between Goodwill staff and outside funders, clinicians, etc.
  • Completes ongoing (Therap) case notes, meeting minutes, monthly reports and other paperwork as required to fully document progress and activities of assigned program participants.
  • Promotes full community and social integration of program participants.
  • Assures compliance with residential filing/record-keeping systems (Master Files).
  • Under the HIPAA Privacy Rule, this position has access to program participants’ Protected Health Information (PHI).
  • Oversee and ensure compliance with HIPAA, CARF and all other relevant federal, state and local regulations.


Position Requirements:

  • Bachelor’s degree in Human Services, Psychology or related field preferred.
  • Minimum 1 year of experience in direct care, case management or human services field.
  • An equivalent combination of education and experience may be considered.
  • Excellent verbal, written, organizational and administrative skills.
  • Solid computer application skills.
  • Current Connecticut driver’s license and daily use of a reliable, insured vehicle.
  • Willingness to obtain and maintain medication certification, CPR and PMT certifications.

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching



Monday - Friday 8:00 AM-4:30PM (flexible to accommodate program needs), 40 hrs per week
Hourly Rate $19.25, 40 hrs per week, non-exempt