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$24.5K

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$101K

How much do goodwill customer service jobs pay per year?

As of Jun 6, 2026, the average yearly pay for goodwill customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is the difference between Goodwill Customer Service vs Retail Associate?

AspectGoodwill Customer ServiceRetail Associate
CredentialsHigh school diploma or equivalent, customer service skillsHigh school diploma or equivalent, sales experience optional
Work EnvironmentThrift store, nonprofit setting, customer-focusedRetail store, sales floor, customer interaction
Employer & IndustryGoodwill Industries, nonprofit retailVarious retail companies, for-profit or nonprofit
Common Search/ComparisonCustomer service roles in nonprofit retailRetail sales and customer service roles

Goodwill Customer Service and Retail Associate roles both involve interacting with customers in retail environments. However, Goodwill Customer Service typically emphasizes working within a nonprofit thrift store, focusing on community service and donation processing, while Retail Associates may work in various retail settings with a broader sales focus. Both roles require similar credentials but differ mainly in organizational context and specific job duties.

Does Goodwill pay you weekly?

Goodwill typically pays employees on a biweekly basis, though payment schedules can vary by location. As a Goodwill customer service associate, you should confirm your specific pay schedule with your local store or HR department. Most retail jobs follow standard payroll practices, including direct deposit or check payments every two weeks.

What are Goodwill Customer Service jobs?

Goodwill Customer Service jobs involve assisting customers in Goodwill retail stores by providing friendly service, answering questions, helping locate items, and handling transactions at the register. Employees in these roles may also assist with stocking shelves, organizing store displays, and maintaining a clean shopping environment. The goal is to create a positive shopping experience while supporting Goodwill's mission of helping people in the community through employment and job training programs.

What are some common challenges faced by Goodwill Customer Service associates, and how can they be effectively managed?

Goodwill Customer Service associates often encounter challenges such as assisting a diverse customer base, managing high-volume donation periods, and balancing multiple responsibilities like cashiering, sorting, and restocking. Effective communication and patience are crucial, as associates frequently support customers with varying needs and backgrounds. Utilizing teamwork and clear communication with supervisors and colleagues helps manage busy times and ensures a positive shopping experience. Training programs and supportive management at Goodwill also help associates develop the skills needed to handle these challenges successfully.

What are the key skills and qualifications needed to thrive as a Goodwill Customer Service employee, and why are they important?

To thrive as a Goodwill Customer Service employee, you need basic retail knowledge, cash handling skills, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems and inventory management tools is often required. Outstanding interpersonal skills, patience, and a positive attitude help you engage effectively with diverse customers and team members. These capabilities ensure smooth store operations, satisfied customers, and a welcoming environment that supports Goodwill's mission.
What cities are hiring for Goodwill Customer Service jobs? Cities with the most Goodwill Customer Service job openings:
What states have the most Goodwill Customer Service jobs? States with the most job openings for Goodwill Customer Service jobs include:
Goodwill Customer Service jobs near you
Customer Service Associate - New Richmond, WI - (Part-Time)

Customer Service Associate - New Richmond, WI - (Part-Time)

Goodwill - Easter Seals Minnesota

New Richmond, WI • On-site

$14.20 - $21.29/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Goodwill Easter Seals Minnesota rating

4.7

Company rating: 4.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

627th of 679 rated non-profit organizations

Job description

Position Summary: 

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A day in the life:In a typical day, a Customer Service Associate can expect to... 

  • Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
  • Store Operations: Follows policies and procedures and executes directives in a timely manner.
  • Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
  • Safety: Help contribute to a safe, welcoming environment for employees and customers. 

Job Pay & Perks:

    • Pay Range: $14.20 - $21.29/hr
    • Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!

    • Work-life balance: No overnights or late closing shifts, and limited holiday hours

    • GESMN retail locations are closed New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day! 

    • Opportunities for career development and advancement

    About You:  

    • Ability to effectively communicate with supervisors, employees and customers

    • Ability to work independently and coordinate multiple projects simultaneously
    • Excellent organizational skills, ability to prioritize
    • Excellent decision-making skills
    • Strong attention to details
    • Ability and desire to provide excellent customer service
    • Ability to interact with a diverse population in a human-services setting
    • High level of initiative and self-motivation
    • Perseverance and commitment to getting the job done
    • Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
    • A typical part-time schedule is up to 20 hours per week.

    Prior Experience & Education: 

    • 0-3 years of relevant experience
    • High school diploma or equivalent preferred

    About Us: 

    • Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don’t know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here. 

    Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.

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