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Gm Financial Jobs in Arizona (NOW HIRING)

Ralliant

Senior Financial Analyst

Chandler, AZ · On-site

$84K - $104K/yr

The role of the Senior Financial Analyst is to primarily support the Finance Director and the VP of Strategic Facilities Growth, as well as partnering with business leaders including the GM of the ...

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Gm Financial information

What is GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. It provides a wide range of auto financing solutions, such as car loans and leases, to both individual customers and dealerships. GM Financial helps customers finance new and used vehicles, offers commercial lending products, and supports GM dealers with dealership financing options. Their services are designed to make vehicle ownership and dealership operations more accessible and flexible for a broad range of clients.

What types of cross-departmental collaboration can I expect when working at GM Financial?

At GM Financial, you can expect frequent collaboration across departments such as sales, risk management, customer service, and IT. Many roles involve working closely with colleagues from different teams to develop lending solutions, improve customer experiences, or ensure regulatory compliance. You'll often participate in meetings, joint projects, or cross-functional initiatives where strong communication and teamwork are essential. This collaborative environment supports innovation and provides valuable learning opportunities from diverse perspectives.

What are the key skills and qualifications needed to thrive as an employee at GM Financial?

To excel at GM Financial, candidates typically need a background in finance, business, or a related field, strong analytical skills, and relevant educational qualifications such as a bachelor's degree. Familiarity with financial software, loan management systems, and proficiency in Microsoft Office Suite are often required, along with certifications like CPA or CFA for certain roles. Excellent communication, problem-solving abilities, and customer service orientation are valued soft skills that set top performers apart. These competencies are essential to ensure effective financial analysis, regulatory compliance, and high-quality service in the dynamic automotive finance industry.

What is the difference between Gm Financial vs Gm Financial Customer Service Representative?

AspectGm FinancialGm Financial Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require finance or customer service experienceHigh school diploma or equivalent; customer service skills often preferred
Work EnvironmentOffice setting, finance and loan processingCall center or office, customer interaction focus
Employer & Industry UsageAutomotive finance, Gm Financial servicesCustomer support within Gm Financial, automotive finance industry

Gm Financial encompasses a range of roles in automotive finance, including loan processing and account management. Customer Service Representatives focus specifically on assisting customers with inquiries and support. While both roles require strong communication skills and familiarity with finance, Gm Financial roles may involve more technical or administrative tasks, whereas Customer Service roles emphasize direct customer interaction.

Does Gm Financial pay well?

Gm Financial offers competitive salaries for its roles, with pay often aligned with industry standards for finance and automotive sectors. Compensation can vary based on position, experience, and location, and employees may also receive benefits such as bonuses and health insurance.

How much does Gm Financial pay?

Gm Financial offers salaries that vary depending on the role, experience, and location. Entry-level positions typically start around $40,000 to $50,000 annually, while more experienced roles can pay upwards of $70,000 or more. Compensation may also include bonuses, benefits, and opportunities for advancement.

What is the Gm Financial hiring process?

The Gm Financial hiring process typically involves submitting an online application, completing initial assessments, participating in one or more interviews, and undergoing background and reference checks. Candidates may also be evaluated on relevant skills, such as financial knowledge or customer service abilities, depending on the role.

What cities in Arizona are hiring for Gm Financial jobs?

Cities in Arizona with the most Gm Financial job openings:

Gm Financial jobs near you
Infographic showing various Gm Financial job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Experience Advocate I

GM Financial

Chandler, AZ • On-site

Other

Retirement

Posted 7 days ago

GM Financial rating

8.2

Company rating: 8.2 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

56th of 176 rated vehicle equipment hire

Job description


Why GM Financial?
GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Our Purpose: We pioneer the innovations that move and connect people to what matters.
This position will be posted until filled.
Responsibilities
About the role:
This role delivers exceptional customer service and account management support to strengthen customer loyalty, retention, and satisfaction for GM Financial and General Motors. The position serves as a key advocate for customers by resolving complex account issues, building strong cross-functional relationships, and ensuring a seamless, high-quality customer experience across all service channels.
In this role you will:
  • Provide remarkable service within any CX servicing channel to impact customer retention and loyalty strategies to create customers for life
  • Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the GM and GMF brands
  • Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded
  • Establish open communication and build professional relationships with other departments/segments and external vendors, especially Payment Services, Titles/PDP, and Account Services, in an effort to enhance the customer experience and secure customer and dealer loyalty
  • Perform account management of complex and high exposure accounts to support customer retention
  • Service accounts through inbound and outbound channels to ensure service levels, account resolution, and timely processing of customer requests
  • Schedule the appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered
  • Demonstrate a high degree of professional decorum to represent GMF and GM in a positive manner
  • Manage assigned accounts while promoting a positive brand image and customer loyalty
  • Execute triage account management protocol to deliver immediate resolution to highly complex accounts while promoting first/second call resolution
  • Champion delivering a WOW customer experience to customers, dealers, peers, and various business partners
  • Execute specialty team processes and strategies as assigned by CX leadership
  • Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life and promote GMF mobility objectives
Qualifications
What makes You an ideal candidate?
Knowledge and Skills
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Advanced knowledge and understanding of GM Financial accounts, policy, and procedures
  • Must embrace company principles and demonstrate understanding of GM Financial's and CXO's culture
  • Influences customers and dealers through selling, collecting, promoting and educating
  • Excellent written and verbal communication skills to interact customer, dealers, team members, senior management, vendors, and external business partners
  • Demonstrate active listening skills and the ability to probe utilizing opening ended questions to uncover customers and dealers stated and unstated needs
  • Strong analytical and problem solving skills
  • Ability to make independent decisions and use sound judgment in relation to the handling of high exposure accounts
  • Proactively manage time while balancing assigned accounts/tasks with minimal supervision
  • Strong ability to prioritize multiple and competing duties while delivering a WOW customer and/or dealer experience
  • Strong ability to navigate and use multiple applications/systems effectively to resolve high-profile and highly complex customer and/or dealer requests or inquiries
  • Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, dealers, leaders, peers, and senior management
  • Proven ability to analyze and use sound judgment to provide the best option to resolve highly complex account issues for customers, dealers, and/or external business partners
  • Strong focus on providing quality service to internal and external customers
  • Subject to daily service level requirements
Additional Knowledge and Skills
Working effectively within an AI enabled environment:
  • Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
  • Skills in evaluating AI outputs for accuracy, compliance, and bias
  • Experience integrating AI into workflows to improve efficiency or insights
  • Familiarity with AI assisted research, summarization, and content generation
  • Understanding of responsible AI use, including ethics and data protection
Work Experience & Education
  • 0-2 years of customer service experience preferred
  • High School Diploma or equivalent required
  • Bachelor's Degree or equivalent combination of education and experience preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility.
Work Life Balance: Flexible hybrid work environment, 2-days a week in office.
NOTE: We are unable to consider candidates who require visa sponsorship for this position
This position is not open to agency submissions
#GMFJobs #LI-Hybrid #LI-AW2

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