Global Security Operations Center Manager Jobs (NOW HIRING)

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach and Kate Spade New York - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Primary Purpose: The Global Security Operations Center (GSOC) Analyst supports Tapestry's global security operations by monitoring and assessing events that may impact employees, executives, travelers, stores, offices, facilities, and business operations. The Analyst supports threat and protective intelligence, emergency communications, executive travel monitoring, CCTV, access control, incident reporting, Asset Protection analytics, special events, and emergency preparedness.
The successful individual will leverage their proficiency in Asset Protection to...
Threat & Protective Intelligence

• Monitor domestic and global threats that may impact Tapestry people, locations, assets, or operations.
• Monitor threat matrices and intelligence sources for crime, civil unrest, terrorism, severe weather, geopolitical events, and other emerging risks.
• Support protective intelligence and executive travel through pre-travel and real-time monitoring.
• Prepare timely situational awareness reports and escalate significant concerns.

Emergency Communications & Threat Monitoring

• Utilize emergency communication tools, threat monitoring, and incident response platforms.
• Identify employees, stores, facilities, and travelers potentially affected by emerging events.
• Prepare and distribute targeted security and emergency notifications.
• Participate in emergency notification tests, tabletop exercises, and other preparedness activities.

CCTV & Security Technology

• Monitor CCTV systems at Corporate HQ and remotely accessible Tapestry stores and facilities.
• Conduct video review in support of investigations, theft, safety matters, and security incidents.
• Support CCTV troubleshooting, security equipment repair requests, and system maintenance.
• Coordinate system issues with appropriate internal teams and vendors.

Access Control

• Support Tapestry's electronic access control and identification card systems.
• Assist with activations, deactivations, permissions, troubleshooting, and auditing.
• Identify and escalate unusual or potentially unauthorized access activity.

Asset Protection Analytics

• Monitor incident reports, shrink information, and other incoming Asset Protection intelligence.
• Maintain accurate incident documentation and ensure appropriate escalation.
• Support reporting and analysis used to identify theft, shrink, and security trends.
• Assist Asset Protection teams with research and analytical requests.

Special Events & Incident Support

• Provide monitoring and intelligence support for executive, board, corporate, employee, and brand events.
• Monitor civil disturbances, crime, severe weather, transportation disruptions, and other event-related concerns.
• Maintain communication with security personnel and internal stakeholders during significant events.
• Document and escalate security-related activity as appropriate.

The accomplished individual will possess...

• Bachelor's degree in criminal justice, Security Management, Emergency Management, Intelligence Studies or equivalent experience will be considered.
• GSOC, corporate security, Asset Protection, intelligence, law enforcement, military, or emergency management experience.
• Previous supervisory or team-lead experience.
• Experience with AlertMedia, ThinkLP, CCTV, access control, or comparable technologies preferred.
• Experience supporting a geographically dispersed or global organization preferred.

The accomplished individual will possess...

• Strong analytical, written, verbal, and interpersonal communication skills.
• Ability to analyze multiple information sources and identify potential security concerns.
• Strong attention to detail and ability to maintain accurate documentation.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Sound judgment and ability to remain composed during critical incidents.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Strong computer skills and ability to learn new security and analytical technologies.

An outstanding professional will have...

• Bachelor's degree in criminal justice, Security Management, Emergency Management, Intelligence Studies or a related experience will be considered.
• GSOC, corporate security, Asset Protection, intelligence, law enforcement, military, emergency management, or related experience.
• Experience with CCTV, access control, mass notification, incident management, or intelligence platforms.
• Experience with AlertMedia, ThinkLP, or comparable platforms preferred.
• Experience supporting retail, corporate, or global operations preferred.

Schedule & Operational Requirements
This position operates on a flexible, in-office work schedule with possible day, and evening shifts based on operational requirements. Flexibility may occasionally be required to support significant incidents, executive travel, special events, or other business requirements.
Our Competencies for All Employees
Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com
Visit Tapestry, Inc.
Base Pay Range
$66,300.00-$75,000.00
Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits.