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Global Relay Jobs (NOW HIRING)

Global Relay

Customer Success Manager

Raleigh, NC

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive ...

Global Relay

Program Manager - Pre Sales

Manhattan, NY · On-site

$55K - $61K/yr

Global Relay is a leader in enterprise information archiving offering innovative cloud solutions. The Program Manager - Pre-Sales Portfolio is responsible for managing pre-sales engagements, ensuring ...

Global Relay

Senior Solutions Engineer

New York, NY · On-site

$60.50 - $78/hr

Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products. * Answering technical questions related to the software and how it fits into the ...

Global Relay

Enterprise Project Manager

New York, NY · On-site

The Enterprise Project Manager is responsible for the successful onboarding of key customers onto Global Relay services. This role will serve as the main point of contact for the customer and will ...

The AES Corporation

Relay Engineer

Dayton, OH · On-site

AES), a Fortune 500 company that's leading the charge in the global energy revolution. With ... AES is hiring for a Relay Engineer (all levels) to join our Engineering Services Team at AES Ohio.

IPL (Indiana)

Relay Engineer

Dayton, OH

AES), a Fortune 500 company that's leading the charge in the global energy revolution. With ... AES is hiring for a Relay Engineer (all levels) to join our Engineering Services Team at AES Ohio.

Global Relay

Strategic Account Executive

New York, NY · On-site

Working in the fast-paced Compliance Technology (RegTech) space, you will help global firms navigate complex regulatory landscapes by introducing them to our market leading cutting-edge AI enabled ...

Stonex Group, Inc.

Designated Principal

Birmingham, AL · On-site

$60K - $70K/yr

Experience with Global Relay, Excel other supervisory tools * Good communication skills Education requirements: * College degree or Industry Experience * Series 7, 24 and 63 Working Environment: * In ...

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$58K

$98.9K

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How much do global relay jobs pay per year?

As of Jun 12, 2026, the average yearly pay for global relay in the United States is $98,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a Global Relay and what do they do?

Global Relay typically refers to a company specializing in secure cloud-based message archiving, compliance, and information governance solutions for businesses, particularly in the financial sector. Their services help organizations capture, archive, and search communications such as emails, instant messages, and social media, ensuring regulatory compliance and data security. Employees at Global Relay may work in roles related to software development, client support, data management, or compliance consulting. The company is known for supporting its clients in meeting strict legal and industry regulations around electronic communications.

What are the key skills and qualifications needed to thrive as a Global Relay employee, and why are they important?

To thrive at Global Relay, you generally need a background in technology or business, with skills in software development, IT, or compliance, and relevant degrees or industry certifications. Familiarity with tools such as cloud platforms, messaging archiving solutions, and regulatory compliance systems is valuable. Strong collaboration, effective communication, and adaptability are important soft skills for success in a dynamic, fast-paced environment. These capabilities are crucial for driving innovation, ensuring regulatory compliance, and delivering high-quality solutions to financial industry clients.

What is the difference between Global Relay vs Compliance Analyst?

AspectGlobal RelayCompliance Analyst
Required CredentialsTypically requires knowledge of data management, compliance regulations, and industry-specific certificationsRequires understanding of compliance laws, often with certifications like CAMS or CFE
Work EnvironmentData centers, financial institutions, remote or office settingsOffice-based, financial firms, regulatory agencies
Employer & Industry UsageFinancial services, trading firms, banksFinancial institutions, regulatory bodies, law firms
Common Search & Comparison IntentUnderstanding roles in data compliance and e-discoveryClarifying compliance responsibilities and career paths

Global Relay focuses on data archiving and compliance solutions for financial firms, while Compliance Analysts handle regulatory adherence and risk management within organizations. Both roles require knowledge of compliance standards but differ in scope and daily tasks.

Is Global Relay a good company to work for?

Global Relay is known for offering a collaborative work environment with a focus on compliance and data management solutions. Employees often cite strong company culture, opportunities for professional growth, and a focus on technology tools like cloud-based platforms. As with any company, experiences can vary based on role and location.

What does Global Relay company do?

Global Relay is a provider of cloud-based message archiving, compliance, and eDiscovery solutions for financial services and other regulated industries. The company offers secure email, instant messaging, and social media archiving services to help organizations meet regulatory requirements and manage data efficiently.

What is the hiring process for Global Relay?

The hiring process for a role at Global Relay typically involves submitting an online application, followed by an initial phone or video interview. Successful candidates may be asked to participate in technical assessments or in-person interviews to evaluate skills and cultural fit before an offer is extended.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as senior corporate executives, specialized medical professionals like surgeons, and certain high-level consultants or traders. These positions often require advanced skills, extensive experience, and sometimes professional certifications, and they may involve demanding schedules or high-pressure environments.

How does a professional in a Global Relay role typically collaborate with international teams to ensure seamless communication and compliance?

Professionals in Global Relay roles often work closely with cross-border teams to support secure communication and regulatory compliance across multiple jurisdictions. They regularly coordinate with IT, legal, and compliance departments to manage messaging platforms, resolve data retention issues, and address regional regulatory requirements. Collaboration tools and regular virtual meetings are commonly used to bridge time zones and cultural differences, ensuring everyone is aligned on project goals and compliance standards. This environment fosters strong teamwork and offers opportunities to develop a global perspective, which is highly valued in advancing to leadership positions.
What cities are hiring for Global Relay jobs? Cities with the most Global Relay job openings:
What states have the most Global Relay jobs? States with the most job openings for Global Relay jobs include:
Global Relay jobs near you

Customer Success Manager

Global Relay

Raleigh, NC

Other

Posted 5 days ago

Job description

Your role:

As a Customer Success Manager (CSM) at Global Relay, you will be the primary point of contact and a trusted advisor to a portfolio of customers across our SMB and Mid-Market segment. You will drive value realization, adoption, and growth by building strong relationships, understanding business objectives, and aligning our solutions to customer needs.

You will manage and expand customer engagement across multiple departments, lead renewal and expansion conversations, and mitigate churn risk. You will also collaborate with internal teams to ensure satisfaction throughout the customer lifecycle.

This role is ideal for individuals who are passionate about customer advocacy, enjoy working cross-functionally, and thrive in a fast-paced SaaS environment.

Your responsibilities:

  • Act as the primary point of contact for your customer portfolio, building trusted relationships across both operational and executive stakeholders
  • Own renewal strategy and drive gross revenue retention, upsell, cross-sell, and multi-year commitments
  • Identify and execute on expansion opportunities through data analysis, usage trends, and business objectives
  • Serve as the primary escalation point for customer issues, coordinating with Support, Product, and Client Services to resolve challenges
  • Build and execute account plans that balance growth and risk mitigation
  • Understand customer objectives, align Global Relay solutions, and proactively deliver insights, benchmarking, and best practices
  • Create customer champions and advocate for customer needs internally
  • Conduct regular Executive Business Reviews (EBRs) with accounts, using data-driven insights to reinforce value and secure renewal commitments
  • Participate in strategic customer programs, feedback sessions, training initiatives, and industry events
  • Enhance customers' target operating models and optimize to improve satisfaction and usage
  • Maintain accurate and up-to-date information in Salesforce CRM

About you:

  • 3+ years of experience in Customer Success, Account Management, or Strategic Client Services - preferably in SaaS, financial services, compliance, or a regulated industry
  • Proven ability to manage a portfolio of mid-sized accounts with varying degrees of complexity
  • Strategic thinker with the ability to communicate clearly and influence across all levels, including executives
  • Comfortable analyzing customer data to uncover insights, drive adoption, and identify risks or opportunities
  • Excellent project management, communication, and presentation skills
  • Experience with Salesforce or a similar CRM platform
  • Resourceful, proactive, and collaborative with a strong customer-first mindset
  • Bachelor's degree required; Master's degree is a plus

Nice to Have:

  • Experience working with mid-market customers in a compliance-driven SaaS environment
  • Prior involvement in creating or scaling customer success playbooks or enablement initiatives
  • Experience with customer lifecycle programs, customer journey mapping, or voice-of-customer programs

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