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Global Relay Jobs (NOW HIRING)

Global Relay

VP, Sales East

New York, NY · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

VP, Sales East

New York, NY · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

VP, Technology Alliances

San Francisco, CA · On-site

$260K - $285K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

VP, Technology Alliances

San Francisco, CA · On-site

$260K - $285K/yr

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

VP, Technical Support

New York, NY · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Customer Success Manager

Apex, NC · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

Customer Success Manager

Raleigh, NC · On-site

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

Global Relay

VP, Technical Support

New York, NY

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture ...

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$58K

$98.9K

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How much do global relay jobs pay per year?

As of Jun 12, 2026, the average yearly pay for global relay in the United States is $98,903.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $102,500.00 per year, depending on experience, location, and employer.

What is a Global Relay and what do they do?

Global Relay typically refers to a company specializing in secure cloud-based message archiving, compliance, and information governance solutions for businesses, particularly in the financial sector. Their services help organizations capture, archive, and search communications such as emails, instant messages, and social media, ensuring regulatory compliance and data security. Employees at Global Relay may work in roles related to software development, client support, data management, or compliance consulting. The company is known for supporting its clients in meeting strict legal and industry regulations around electronic communications.

What are the key skills and qualifications needed to thrive as a Global Relay employee, and why are they important?

To thrive at Global Relay, you generally need a background in technology or business, with skills in software development, IT, or compliance, and relevant degrees or industry certifications. Familiarity with tools such as cloud platforms, messaging archiving solutions, and regulatory compliance systems is valuable. Strong collaboration, effective communication, and adaptability are important soft skills for success in a dynamic, fast-paced environment. These capabilities are crucial for driving innovation, ensuring regulatory compliance, and delivering high-quality solutions to financial industry clients.

What is the difference between Global Relay vs Compliance Analyst?

AspectGlobal RelayCompliance Analyst
Required CredentialsTypically requires knowledge of data management, compliance regulations, and industry-specific certificationsRequires understanding of compliance laws, often with certifications like CAMS or CFE
Work EnvironmentData centers, financial institutions, remote or office settingsOffice-based, financial firms, regulatory agencies
Employer & Industry UsageFinancial services, trading firms, banksFinancial institutions, regulatory bodies, law firms
Common Search & Comparison IntentUnderstanding roles in data compliance and e-discoveryClarifying compliance responsibilities and career paths

Global Relay focuses on data archiving and compliance solutions for financial firms, while Compliance Analysts handle regulatory adherence and risk management within organizations. Both roles require knowledge of compliance standards but differ in scope and daily tasks.

Is Global Relay a good company to work for?

Global Relay is known for offering a collaborative work environment with a focus on compliance and data management solutions. Employees often cite strong company culture, opportunities for professional growth, and a focus on technology tools like cloud-based platforms. As with any company, experiences can vary based on role and location.

What does Global Relay company do?

Global Relay is a provider of cloud-based message archiving, compliance, and eDiscovery solutions for financial services and other regulated industries. The company offers secure email, instant messaging, and social media archiving services to help organizations meet regulatory requirements and manage data efficiently.

What is the hiring process for Global Relay?

The hiring process for a role at Global Relay typically involves submitting an online application, followed by an initial phone or video interview. Successful candidates may be asked to participate in technical assessments or in-person interviews to evaluate skills and cultural fit before an offer is extended.

What jobs pay 2000 a day?

High-paying jobs that can pay around $2,000 a day typically include roles such as senior corporate executives, specialized medical professionals like surgeons, and certain high-level consultants or traders. These positions often require advanced skills, extensive experience, and sometimes professional certifications, and they may involve demanding schedules or high-pressure environments.

How does a professional in a Global Relay role typically collaborate with international teams to ensure seamless communication and compliance?

Professionals in Global Relay roles often work closely with cross-border teams to support secure communication and regulatory compliance across multiple jurisdictions. They regularly coordinate with IT, legal, and compliance departments to manage messaging platforms, resolve data retention issues, and address regional regulatory requirements. Collaboration tools and regular virtual meetings are commonly used to bridge time zones and cultural differences, ensuring everyone is aligned on project goals and compliance standards. This environment fosters strong teamwork and offers opportunities to develop a global perspective, which is highly valued in advancing to leadership positions.
What cities are hiring for Global Relay jobs? Cities with the most Global Relay job openings:
What states have the most Global Relay jobs? States with the most job openings for Global Relay jobs include:
Global Relay jobs near you

Global Head of Customer Success

Global Relay

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
As Global Head of Customer Success, you will lead this mission-critical function as the voice of the customer at the executive level. Global Relay's product portfolio and customer base have grown exponentially, which requires our service model to evolve. This role will drive strategic direction for 20,000+ customers (multi-9 figure portfolio), with emphasis on driving enterprise success through retention, growth, and satisfaction. Reporting to the Global Head of Sales, you will lead a global team to optimize the customer journey and build long-term customer value. This is a unique opportunity to build and scale a world-class team and shape the future of Customer Success in the financial services sector and beyond.
Your responsibilities:
Strategic Leadership & Vision
  • Develop and execute a comprehensive customer strategy for Customer Success to oversee a multi-9 figure customer portfolio, ensuring measurable outcomes through proactive engagement, world-class service, and product adoption
  • Set clear objectives and KPIs for customer satisfaction, retention, and growth, such as NPS and expansion revenue
  • Build strategies to maximize customer retention and lifetime value, reducing churn and identifying upsell/cross-sell opportunities
  • Lead our Executive Briefing Center (EBC) strategy, a flagship approach to deepen relationships with key customers and C-suite stakeholders

Team Building & Scaling
  • Lead and scale a high-performing global team of over 60 professionals (including regional leaders, individual contributors and operations analysts) to meet growing demand
  • Mentor and empower reporting leadership team to deliver exceptional service and achieve strategic objectives
  • Foster a culture of excellence, collaboration, and innovation, with a focus on career development and cross-functional alignment

Operational Accountability & Collaboration
  • Own customer success KPIs: retention, expansion revenue, NPS, and customer health
  • Collaborate with finance, product, and sales teams to align customer success initiatives with broader business outcomes
  • Partner with commercial teams and respective leadership including Sales, marketing (CMO), product (CPO), Legal (CLO), etc.) to ensure alignment and execution of go-to-market plans
  • Facilitate and foster partnership with Sales to support renewals and account growth initiatives

About you:
  • 15+ years of experience in senior leadership roles, ideally within SaaS or technology sectors
  • Proven success leading customer success teams in a SaaS environment, with a track record of scaling teams and strategies across multiple regions
  • Deep understanding of SaaS business models, customer lifecycle management, and subscription revenue dynamics
  • Expertise in implementing global service models that satisfy customer demands across geographies, verticals and personas
  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams and work with the C Suite
  • Financial Acumen: Strong understanding of complex deal structures, deal desk operations, SaaS financial models, and pricing strategies
  • Experience in negotiating and designing enterprise contracts, revenue recognition, and aligning customer success metrics with financial outcomes
  • Demonstrated SaaS success in the financial services industry (banking, fintech, insurance, etc.), and other regulated industries e.g., Healthcare is an attribute
  • Frequent travel across North America and Europe is required

Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range
$200,000-$300,000 USD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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