Global Console Operator Jobs (NOW HIRING)

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world-from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

Work Schedule:  Monday - Friday; 12:00 am - 8:30 am; On-call rotation every other weekend.

Objectives:

• Protection of Company employee's assets, brand, property, and information within the guidelines of company, facility and departmental policies and procedures, and local, state and federal law and regulations. 
• Reducing risk and exposure to our business. 
• Responsible for managing Reception, Proprietary and Contract Security personnel.

Key Activities/Responsibilities:

• Serve as the primary point of contact for shift operations, providing leadership, direction, and oversight for contract security personnel, console operators, and reception/administrative security support.
• Manage day-to-day security operations, including staffing schedules, post orders, vendor coordination, pay/invoice reconciliation, access control, CCTV, intrusion detection, and other physical security systems.
• Lead emergency preparedness and response activities, including acting as initial incident commander when needed and coordinating with internal teams, emergency response agencies, law enforcement, and other external partners.
• Oversee security investigations, including incident response, evidence gathering, interviews, documentation, confidentiality, customer follow-up, and reporting findings/recommendations to leadership, Legal, HR, or other appropriate stakeholders.
• Maintain compliance with applicable company policies, SOPs, training requirements, regulatory standards, and security-related programs, including ISO, OSHA, FDA, TSA/CCSP, C-TPAT, document control, and classified destruction requirements.
• Provide oversight of contract security personnel, including pre-screening, onboarding, training, performance expectations, progress reviews, feedback, and recognition.
• Conduct physical and information security audits, facility reviews, and risk assessments; recommend corrective actions, countermeasures, capital improvements, and policy updates to reduce risk and protect company assets.
• Coordinate security support for sensitive business matters, including employee reductions/terminations, workplace disruptions, media access, regulatory visits, special access programs, executive protection, and other high-risk situations.
• Prepare and deliver security awareness training, program briefings, and guidance to employees, supervisors, managers, and contractors.
• Support special projects and business initiatives outside the primary security function while ensuring all activities comply with applicable laws, regulations, and company obligations.

Scope:

• Establish and manage shift operations
• Oversee Contract Security Force (9-Console Operators and 4-Line Officers).
• Shared on-call responsibilities 24X7 for all issues whether Security, Human Resources, Safety, Medical, Manufacturing or business related (illness, injury, vehicle accidents, security coverage matters, internal/external threats, disruption to business, TSA matters, surprise inspections, access problems, police support, visitors from abroad and local).
• Provide support for physical security practices and procedures.

Key Relationships:

• CCTV Vendor
• Access Control Vendor
• Legal Department
• Human Resources Department
• Environmental Health and Safety
• Medical Department
• Facility Maintenance Department
• Facility Engineering Department
• Emergency Medical Services (Ambulance)
• Rochester Police Department
• Rochester Fire Department
  Public Relations Department (Corporate Communications)

Qualifications/Training:

• BS/BA Degree preferred, with concentrations in business, criminal Justice, accounting or computer technology, or equivalent experience.
• Active Shooter/Active Killer Awareness Training,
• CPR/First Aid Certifications

Experience:

• 2-5 years' experience in Security Operations, Departmental Management, Loss Prevention, Military background or law enforcement and investigation's role.
• Must have experience operating in multi-national environments is preferred.
• Must have experience conducting subject interviews in adversarial settings and a demonstrated ability to deliver actionable results.
• Must have good verbal and written communication skills.

This position may be available in the following location(s): US - Rochester, NY (Plant)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $25 - $32 per hour.  The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-KF