Customer Happiness Intern - Remote
$14K - $26K/yr
Reedsy Support Role Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
Customer Happiness Intern - Remote
$14K - $26K/yr
Reedsy Support Role Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
Oversees and collaborates with external ghostwriters and other editorial vendors, maintaining clear two-way communication to protect project scope, budget, and schedule. * Completes Line Edit and ...
Oversees and collaborates with external ghostwriters and other editorial vendors, maintaining clear two-way communication to protect project scope, budget, and schedule. * Completes Line Edit and ...
You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
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You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
You'll oversee a junior content creator while building a broader ecosystem of ghostwriters, AI tools, and creative production workflows that allow us to move fast without sacrificing authenticity.
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Customer Happiness Intern - Remote
Remote
Reedsy
$14K - $26K/yr
Other
Posted 9 days ago
Job description
Reedsy Support Role
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
- Offering support to Reedsy users;
- Reviewing projects submitted on the platform;
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
- Maintaining and updating our FAQ based on user feedback and questions;
- Suggesting product features based on user feedback; and
- Contributing to maintaining a high NPS (currently at 86!).
- Analytical mind;
- You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks;
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling;
- Native-level English speaker;
- Availability to work full-time (at least 35 hours per week) for 6 months;
- Customer support experience is welcomed, but not a necessity.
- Previous experience working/interest in a marketplace and/or in a creative industry;
- A good dose of ambition, as well as a great sense of humour;
- Fluent in French, Spanish, or German.
- Work from home;
- Paid paternal and maternal leave;
- Annual team retreat
Salary range: £14k – £26k