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Gesa Credit Union Jobs (NOW HIRING)

GESA CREDIT UNION

Member Service Associate (Teller)

WA · On-site

$17.13 - $24.57/hr

About-Gesa Credit Union Role Summary: The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures ...

GESA CREDIT UNION

Commercial Loan Officer II

Chehalis, WA · On-site

$100K - $187K/yr

About - Gesa Credit Union Role Summary: The Commercial Loan Officer II is responsible for originating a profitable portfolio of commercial loans, with the overall objective of maintaining and growing ...

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How much do gesa credit union jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for gesa credit union in the United States is $32.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $19.23 per hour, depending on experience, location, and employer.

What is Gesa Credit Union?

Gesa Credit Union is a member-owned financial cooperative based in Washington State. Founded in 1953, it offers a range of banking services, including savings and checking accounts, loans, credit cards, and investment options. Gesa is known for its community involvement, competitive rates, and personalized service. Membership is open to individuals who live, work, worship, or attend school in eligible areas or are affiliated with select organizations. As a credit union, profits are returned to members in the form of lower fees and better rates.

What career growth opportunities are available for employees at Gesa Credit Union?

Gesa Credit Union offers a variety of career advancement opportunities for employees, including internal promotions, professional development programs, and specialized training in areas like lending, compliance, and member services. Team members are encouraged to participate in mentorship initiatives and ongoing education to enhance their skills. The organization values promoting from within, so employees who demonstrate strong performance and a commitment to Gesa’s values often find pathways to leadership or specialized roles within the credit union.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong knowledge of financial products, attention to detail, and at least a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and sometimes certification in customer service or financial services is beneficial. Excellent interpersonal skills, problem-solving abilities, and integrity help build trust and rapport with members. These skills ensure accurate transactions, foster member satisfaction, and contribute to the credit union’s reputation for reliable service.

What is the difference between Gesa Credit Union vs Gesa Credit Union Teller?

AspectGesa Credit UnionGesa Credit Union Teller
CredentialsVaries; often requires high school diploma or equivalentHigh school diploma or equivalent; customer service skills
Work EnvironmentBranch offices, call centers, online platformsBank branches, retail banking environment
Employer & IndustryFinancial services, credit unionsFinancial services, credit unions
Common Search/ComparisonGeneral info about Gesa Credit UnionSpecific role within Gesa Credit Union

Gesa Credit Union is a financial institution offering various banking services, while a Gesa Credit Union Teller is a specific role within the credit union focused on customer transactions and service. Tellers typically require customer service skills and basic financial knowledge, working directly with members in branch environments. Understanding these differences helps job seekers and customers clarify roles within the credit union.

What cities are hiring for Gesa Credit Union jobs?

Cities with the most Gesa Credit Union job openings:

Gesa Credit Union jobs near you
Infographic showing various Gesa Credit Union job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $67,800 per year, or $32.6 per hour.

Member Contact Center Rep I ($500 Hiring Bonus)

Richland, WA • On-site, Remote

GESA CREDIT UNION
Finance and Insurance • 501 - 1,000 employees

7.0

Company rating: 7.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Respectful managers

Learn more about GESA CREDIT UNIONexternal

$17.13 - $29.53/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.

We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.

 What You Will Be Doing:
1. Provides exceptional service to promote deep and lasting member relationships.
2. Answers general inquiries and performs account maintenance via phone or email channels.
3. Meets/exceeds key performance indicators (KPIs) expectations.
4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.
5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.
6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
7. Maintains knowledge of credit union policies, procedures, and regulations.
8. Communicate effectively with members/ team members through various channels.
About You:
  1. Ability to organize and prioritize multiple tasks.
  2. Resolves requests with a sense of urgency and escalates timely.
  3. Promotes and participates in a cohesive team environment.
  4. Effectively communicates ideas and information, both verbally and in writing.
  5. Takes ownership and acts proactively to solve member concerns.
  6. Utilizes tools and resources to solve complex inquiries.
  7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.
  8. Analyzes information and recommends achievable process improvements.
  9. Excellent customer service and interpersonal skills.
  10. Member-centric with a friendly, professional demeanor.
What You Will Need:
  1. Minimum of a high school diploma; some college course work preferred; degree highly desirable
  2. Minimum of one (1) year experience in a contact center environment
  3. Minimum of (1) year in a credit union or financial institution
  4. Some travel may be required to complete training or fulfill duties
  5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff
  6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
  7. Familiarity and comfort with online systems and other technology
Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance 
  • 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs
Salary Range:
Richland, WA: $17.13-$25.99
Spokane, WA: $17.13-$25.99
Lynnwood, WA: $17.13- $29.53
 
*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.
 

*Hiring Bonus Terms:

  • Bonus offered for a limited time only; select job openings are eligible; program may be discontinued in Gesa's sole discretion.
  • If hired for an eligible position, payout will occur in two installments: $250 on the new team member's first paycheck and $250 following the team member's successful completion of the 90-day Introductory period.
  • Team member must be employed at the time of the first and second installment payout to be eligible for the payout. 
  • Current and previous team members are not eligible to receive the hiring bonus offer.
  • You must be employed at the time of either installment payout to be eligible for the payout. 

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)

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