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Germany Help Desk Jobs (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK ...

Kratos Defense

IT Help Desk

Jupiter, FL

With additional offices in Derby, UK, and Wildau, Germany, we proudly extend our reputation for ... Provides Level 1-2 Help Desk support for all applications and systems. * Logs all incidents ...

All Points Logistics LLC

... PC Support / Help Desk Interns across multiple Air Force Base locations. This SkillBridge ... Ramstein AB (Germany). ADDITIONAL DETAILS: Unpaid DoD SkillBridge internship - service members ...

Odevo

Service Desk Technician

Pinecrest, FL · On-site

That's why we formed Odevo Leading property management companies in the Nordics, UK, Germany and US ... delivery. · Help the team develop and maintain documentation for IT support processes and ...

Planet

Global Deal Desk Manager

San Francisco, CA · On-site

We believe in using space to help life on Earth. Planet designs, builds, and operates the largest ... Germany, Austria, Slovenia, and The Netherlands. About the Role: The Global Deal Desk Manager is ...

Odevo

Service Desk Technician

Miami, FL · On-site

That's why we formed Odevo Leading property management companies in the Nordics, UK, Germany and US ... delivery. · Help the team develop and maintain documentation for IT support processes and ...

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Germany Help Desk information

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$37.5K

$83.8K

$124.5K

How much do germany help desk jobs pay per year?

As of Jun 4, 2026, the average yearly pay for germany help desk in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between Germany Help Desk vs Germany IT Support Specialist?

AspectGermany Help DeskGermany IT Support Specialist
CertificationsCompTIA A+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentHelp desk centers, call supportOn-site and remote technical support
Employer & IndustryIT service providers, corporate ITIT departments, tech companies

Germany Help Desk roles focus on initial user support and troubleshooting via calls or tickets, often requiring customer service skills. Germany IT Support Specialists handle more complex technical issues, including hardware and software troubleshooting, often with additional certifications. While both roles support IT needs, the Help Desk is more customer-facing, whereas the Support Specialist provides in-depth technical assistance.

Infographic showing various Germany Help Desk job openings in the United States as of May 2026, with employment types broken down into 14% Full Time, 73% Part Time, 1% Temporary, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Help Desk

Help Desk

GlobalXperts

San Diego, CA

$21.25 - $28.75/hr

Contractor

Posted 2 days ago

Job description

Company Description

About GlobalXperts:

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases. 

Job Description

Level 1 & 2 Helpdesk Support Technician

80-90% over the phone and around 10-20% desk side support

Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK

Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010

Daily Basis Responsibilities:

  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary
Qualifications
  • High school diploma required. College preferred. 
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.

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