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German Customer Service Jobs in Virginia (NOW HIRING)

Content Guru

Support Engineer

Reston, VA · On-site

You'll take ownership of customer incidents and service requests from initial report through to ... French, German, Spanish, Japanese) About the Company... Content Guru is the largest privately owned ...

Auterion

Supply Chain Specialist

Manassas, VA · On-site

$80K - $120K/yr

... customer service) * Strong hands-on mentality - willing to support operational tasks as needed ... Fluency in English (spoken and written) is required, German skills are a plus * Team player with a ...

Auterion

Supply Chain Specialist

Manassas, VA · On-site

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer service) * Strong hands-on mentality - willing to support operational tasks as needed ... Fluency in English (spoken and written) is required, German skills are a plus * Team player with a ...

Whole Foods Market

Cake Decorator - Part Time

Mclean, VA

$16.50 - $30.20/hr

  • Medical

  • PTO

Provide excellent customer service, addressing customers' needs in a timely and effective manner ... German Chocolate Icing, Fudge Icing, and all varieties of Meringue. * Ability to follow recipes ...

Whole Foods Market

Cake Decorator - Part Time

Mclean, VA · On-site

$14.25 - $18.25/hr

  • Medical

  • PTO

Provide excellent customer service, addressing customers' needs in a timely and effective manner ... German Chocolate Icing, Fudge Icing, and all varieties of Meringue. * Ability to follow recipes ...

Airbus

Senior Commercial Legal Counsel

Herndon, VA · On-site

$150 - $230/hr

Business functions, including sales, contracts, customer services, engineering and manufacturing ... French, Spanish or German is a plus. * Strong verbal and written communication skills. Technical ...

Airbus

Senior Commercial Legal Counsel

Herndon, VA · On-site

$143K - $194K/yr

Business functions, including sales, contracts, customer services, engineering and manufacturing ... French, Spanish or German is a plus. * Strong verbal and written communication skills. Technical ...

Ag

Senior Commercial Legal Counsel

Herndon, VA

$143K - $194K/yr

Business functions, including sales, contracts, customer services, engineering and manufacturing ... French, Spanish or German is a plus. * Strong verbal and written communication skills. Technical ...

LIDL US, LLC.

Store Layout and Experience Analyst

Arlington, VA · On-site

$33.66 - $38.47/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... German language skills Required Education, Certifications/ Licenses, Related Experience • ... (CSR) through a lens of actions that are Good for the Environment, Good for People, and Good for ...

Janitza

Marketing Manager

Ashburn, VA · On-site

$100K - $120K/yr

... German manufacturer of electrical power monitoring hardware and software. A family-owned business ... Conduct customer, competitor, and market research to identify opportunities for growth. * Build and ...

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Showing results 21-40

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German Customer Service information

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How much do german customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for german customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a German Customer Service?

A German Customer Service job involves assisting customers who speak German with inquiries, issues, and support related to a company's products or services. Responsibilities typically include responding to emails, phone calls, or chat messages in German, troubleshooting problems, and providing solutions to customer concerns. Strong communication skills in both German and English are often required, along with problem-solving abilities. This role is common in multinational companies, outsourcing firms, or businesses with German-speaking clients.

What are the key skills and qualifications needed to thrive in German Customer Service, and why are they important?

To thrive as a German Customer Service representative, fluency in both German and English, excellent communication abilities, and prior customer support experience are essential. Familiarity with customer relationship management (CRM) software such as Zendesk, Salesforce, or SAP, and experience handling support tickets or live chat systems are often required. Strong problem-solving skills, patience, and a customer-oriented attitude help individuals excel in this position. These skills ensure issues are resolved efficiently while providing a positive customer experience and supporting company reputation.

What are the typical challenges faced in a German Customer Service role, and how can I prepare for them?

In a German Customer Service role, you may encounter challenges such as handling complex customer inquiries, managing high volumes of support requests, and adapting to the nuances of communicating with German-speaking customers from different regions. Being proactive in learning about company products and services, as well as keeping up to date with common technical issues, can help you provide effective solutions. Strong listening skills, cultural sensitivity, and the ability to remain calm under pressure are crucial. Most companies provide thorough onboarding and ongoing training to help you address these challenges confidently and deliver outstanding support.

What are the most commonly searched types of German Customer Service jobs in Virginia?

The most popular types of German Customer Service jobs in Virginia are:

What are popular job titles related to German Customer Service jobs in Virginia?

For German Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching German Customer Service jobs in Virginia look for?

The top searched job categories for German Customer Service jobs in Virginia are:

German Customer Service jobs near you
Infographic showing various German Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Support Engineer

Content Guru

Reston, VA • On-site

Full-time

Re-posted 15 days ago

Job description

Support Engineer
Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution.
We're looking for a technically capable and customer-focused Support Engineer to join our growing support team. If you enjoy solving complex problems, working directly with customers, and delivering reliable, high-quality service, we'd love to hear from you.
What we are looking for...
We're seeking a proactive and motivated Support Engineer with strong technical and communication skills. You'll take ownership of customer incidents and service requests from initial report through to resolution, ensuring high service standards and excellent customer satisfaction.
You'll work as part of an international support team, providing technical assistance via phone, email, and web portals, and contributing to the ongoing improvement of our platform and services. The role operates on a shift rota basis to support our customers' needs.
Location...
This role is based in our Reston, Virginia head office. Some occasional travel to customer sites may be required.
Key responsibilities of the role...
Technical Support & Incident Management
  • Diagnose, troubleshoot, and resolve technical issues across our platform
  • Follow established troubleshooting, testing, and quality assurance processes
  • Take full ownership of incidents from report to resolution
  • Log, manage, and update support tickets in line with SLAs
  • Liaise with internal teams and external suppliers to resolve faults
  • Escalate complex issues where appropriate, while retaining ownership
  • Identify trends and recurring technical issues and report them to management

Customer Service & Communication
  • Act as the first point of contact for customer enquiries
  • Respond promptly and professionally via phone, email, and portals
  • Provide clear, concise, and jargon-free communication
  • Keep customers informed of progress and expected resolution times
  • Build strong, trusted relationships with customers
  • Maintain a calm and professional approach at all times

Continuous Improvement & Documentation
  • Maintain accurate, clear, and accessible system records
  • Ensure documentation is up to date and easy to understand
  • Proactively suggest and support process improvements
  • Continuously develop knowledge of our platform and customer solutions
  • Support software upgrades and release packages
  • Contribute to internal tooling and automation where appropriate

Customer Consultancy & Service Reviews
  • Support customer service reviews when required
  • Provide technical consultancy for key services
  • Act as an escalation point for customers, partners, and suppliers when needed

About you...
  • Bachelor's degree in a STEM or Computer Science-related subject, or equivalent experience
  • Strong technical problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to remain professional under pressure
  • Strong attention to detail
  • Ability to manage multiple tasks without compromising service levels
  • Proactive and self-motivated approach
  • Commitment to delivering high standards of customer satisfaction
  • Willingness and flexibility to work on a shift rota, including occasional out-of-hours support

Desirable:
  • Experience in a customer-facing technical role
  • Second- or third-line support experience
  • Network troubleshooting experience
  • Knowledge of Linux, Microsoft, or networking technologies
  • Experience with software development languages
  • Additional language skills (e.g. French, German, Spanish, Japanese)

About the Company...
Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations.
Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more.
We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.

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