Field Engineer
New York, NY · Remote
Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners * Develop and maintain a strong relationship with new and existing customers * Develop and ...
Quick apply
Field Engineer
New York, NY · Remote
Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners * Develop and maintain a strong relationship with new and existing customers * Develop and ...
Field Engineer
New York, NY · On-site +1
Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners * Develop and maintain a strong relationship with new and existing customers * Develop and ...
Field Engineer
New York, NY · On-site +1
Act as a primary on-site and remote technical point of contact for key projects to Genetec's partners * Develop and maintain a strong relationship with new and existing customers * Develop and ...
Genetec Remote information
What are the key skills and qualifications needed to thrive as a Genetec Remote Support Specialist, and why are they important?
To thrive as a Genetec Remote Support Specialist, you typically need strong knowledge of IT networking, security systems, and experience with Genetec software platforms, supported by relevant technical certifications or degrees. Familiarity with remote troubleshooting tools, ticketing systems, and security management software such as Genetec Security Center is essential. Excellent problem-solving abilities, customer service orientation, and clear communication are crucial soft skills for this role. These competencies ensure efficient remote resolution of technical issues, high customer satisfaction, and secure, reliable system performance.
What is the difference between Genetec Remote vs Genetec Security Analyst?
| Aspect | Genetec Remote | Genetec Security Analyst |
|---|---|---|
| Required Credentials | IT certifications, security or networking background | Security certifications, knowledge of security systems |
| Work Environment | Remote, flexible hours, tech-focused | On-site or hybrid, security operations centers |
| Industry Usage | Technology, security, surveillance | Security, law enforcement, corporate security |
Both roles involve security technology but differ mainly in work setting and specific focus. Genetec Remote typically refers to remote technical support or system management, while Genetec Security Analyst often involves on-site security monitoring and analysis. Understanding these differences helps candidates target their job search effectively.
What are some common challenges faced when working remotely as a Genetec support specialist, and how can they be addressed?
Remote Genetec support specialists often face challenges such as troubleshooting complex security system issues without physical access to the site and communicating effectively with on-site staff. Overcoming these challenges involves leveraging robust remote diagnostic tools, maintaining clear and detailed communication, and staying up-to-date with Genetec software updates and documentation. Building strong relationships with both clients and internal technical teams can further facilitate smoother problem-solving and knowledge sharing.
What is a Genetec Remote job?
A Genetec Remote job refers to a position with Genetec, a global provider of security and public safety solutions, that allows employees to work from locations outside of the company's physical offices. These roles can include positions in software development, technical support, sales, customer service, and more. Remote jobs at Genetec offer flexibility, the ability to collaborate virtually with teams around the world, and often require a reliable internet connection and strong communication skills. Working remotely for Genetec enables employees to support the company's mission while maintaining work-life balance.
What cities near Ridgewood, NJ are hiring for Genetec Remote jobs? Cities near Ridgewood, NJ with the most Genetec Remote job openings:
Full-time
Retirement
Posted 10 days ago
Job description
Your team’s dynamic:
As Field Engineer, you will provide on-site and off-site professional services to Genetec customers and Partners, including proof-of-concept, staging, system deployment and commissioning, audits, system assessments and will act as a general liaison between Genetec and its customers, reporting directly to the Design & Deployment Services Manager, North America. The mission of the Professional Services team is to help customers achieve success and maximize value in their investment while mitigating risks, by supporting the design, deployment, maintenance, and utilization of Genetec’s solution portfolio.
You will be responsible for advising, installing, maintaining, and supporting the various Genetec solutions remotely and on-site for Genetec clients located in North America, as well as managing some of the projects where you are involved.
Your day at a glance:
- Perform installation, audit, assessment, maintenance, and support of Genetec systems at client sites
- Act as a primary on-site and remote technical point of contact for key projects to Genetec’s partners
- Develop and maintain a strong relationship with new and existing customers
- Develop and maintain an extensive working knowledge of Genetec's solutions
- Properly document all activities and anomalies encountered in the Genetec Systems
- Ensure timely escalation of critical customer related issues through proper channels
- Provided functional requirements based on customer feedback to facilitate product Improvement
- Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, training, and change requests
- Document on-site or remote service interventions
What makes you a great fit:
- Possess strong analytical and troubleshooting skills (detail-oriented)
- Ability to work independently and in a team
- Ability to listen and to adapt to different personalities and situations
- Comfortable interfacing with key individuals at major accounts in sensitive situations
- Effective organization and time-management skills
- Must be able to work in a fast-paced technical environment
- Must possess a valid driver’s license and passport
Your technical expertise:
- Deployment and troubleshooting of security systems such as: Video Surveillance Systems (VMS, IP cameras and encoders, analytics, etc.) and Access Control Systems (Software configuration, readers, controllers, wiring, etc.)
- Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, SQL, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Excellent knowledge of networking principles and IP protocols.
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.).
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Database query and management skills
- Understanding of server virtualization concepts
- Experience with encryption and certificates
- Experience with PowerShell is an asset
Let’s talk perks!
- Attractive compensation package with 401K match
- Training Tuition Reimbursement Program
- Work-life balance with a flexible working schedule
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
Requirements
Benefits