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Genesys Works Jobs in Florida (NOW HIRING)

Accenture

Gemini Enterprise for CX Specialist

Miami, FL · On-site

$70K - $196K/yr

Works in a highly client-facing role to develop and deploy end-to-end delivery lifecycle of complex ... Google, Genesys, Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

This position works closely with Contact Center leadership, Infrastructure, and Application teams ... platforms (Genesys Cloud CX, NICE CXone, Talkdesk, Amazon Connect, or similar) a plus Five9 ...

Cox

Bilingual Service Center Specialist II

Orlando, FL · On-site

$20.10 - $30.10/hr

The Service Center Specialist II works in the Employee Service Center (ESC) as part of a dedicated ... Experience with Genesys Cloud Contact Center Telephony. * Knowledge of core HR systems (on-premises ...

Mini-Circuits

RF Design Engineer I

Hialeah, FL · On-site

$90K - $98K/yr

The DE I works under close guidance from a Senior Engineer while gaining hands-on experience with ... Execute EM and circuit-level simulations using tools such as Ansys HFSS, Genesys, ADS, or CST.

Mini-Circuits

RF Design Engineer I

Hialeah, FL · On-site

$90K - $98K/yr

The DE I works under close guidance from a Senior Engineer while gaining hands-on experience with ... Execute EM and circuit-level simulations using tools such as Ansys HFSS, Genesys, ADS, or CST.

Mini-Circuits Careers

RF Design Engineer I

Hialeah, FL · On-site

$90K - $98K/yr

The DE I works under close guidance from a Senior Engineer while gaining hands-on experience with ... Execute EM and circuit-level simulations using tools such as Ansys HFSS, Genesys, ADS, or CST.

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

This position works closely with Contact Center leadership, Infrastructure, and Application teams ... Genesys Cloud CX, NICE CXone, Talkdesk, Amazon Connect, or similar) a plus • Five9 certification ...

All JobsGenesys Works JobsGenesys Works Jobs in Florida

Genesys Works information

See Florida salary details

$21.7K

$75.2K

$118.1K

How much do genesys works jobs pay per year?

As of Sep 7, 2026, the average yearly pay for genesys works in Florida is $75,194.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is Genesys Works?

Genesys Works is a nonprofit organization that connects high school students from underserved communities with professional internships, skills training, and mentorship opportunities. The goal is to help students gain valuable work experience, technical skills, and a pathway to college and career success. Through its programs, Genesys Works partners with local businesses and schools to provide students with real-world work experiences during their senior year of high school. Participants receive training in areas such as information technology, business operations, and professional skills before being placed in paid internships. This helps bridge the gap between education and meaningful employment for young people.

What types of projects do interns typically work on at Genesys Works, and how does this experience benefit their future careers?

At Genesys Works, interns are often assigned to real-world projects in IT, business operations, or technical support, depending on the company partner’s needs. These projects can include tasks such as troubleshooting hardware, assisting with software rollouts, or supporting data entry and analysis. This hands-on experience exposes interns to professional workplace environments, helping them develop both technical and soft skills like communication, teamwork, and problem-solving. The exposure and references gained through these assignments often give participants a strong advantage when applying for college or future jobs.

What are the key skills and qualifications needed to thrive as a Genesys Works program associate, and why are they important?

To thrive as a Genesys Works Program Associate, you need strong organizational skills, experience in youth development or education, and at least a bachelor's degree. Familiarity with CRM systems, Microsoft Office Suite, and program management tools is typically expected. Excellent communication, mentorship abilities, and cultural competency help you connect with students and corporate partners. These skills ensure effective student support and successful program operations in a dynamic nonprofit environment.

What is the difference between Genesys Works vs IT Support Specialist?

AspectGenesys WorksIT Support Specialist
Required CredentialsHigh school diploma or equivalent; some technical training or certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentInternship programs in corporate settings, focusing on professional developmentHelp desks, corporate offices, or remote support environments
Employer & Industry UsageNonprofit organizations partnering with companies to provide youth tech trainingPrivate companies, IT service providers, or internal corporate IT teams
Common Search & Comparison IntentUnderstanding youth internship programs vs technical support rolesCareer pathways in IT support and technical assistance

Genesys Works offers youth internship programs in corporate settings aimed at developing professional skills, while an IT Support Specialist provides technical assistance within organizations. Both roles involve technology and customer service, but Genesys Works focuses on training and mentorship, whereas IT Support Specialists are employed to maintain IT systems.

What are popular job titles related to Genesys Works jobs in Florida?

For Genesys Works jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Genesys Works jobs in Florida look for?

The top searched job categories for Genesys Works jobs in Florida are:

What cities in Florida are hiring for Genesys Works jobs?

Cities in Florida with the most Genesys Works job openings:

Genesys Works jobs near you
Infographic showing various Genesys Works job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $75,194 per year, or $36.2 per hour.

Representative, Support Center (Bilingual Spanish)

Molina Healthcare

Orlando, FL

$16.50 - $20.50/hr

Full-time

Re-posted 10 days ago

Key responsibilities

  • Provides support to members and/or providers through phone, chat, and email channels, addressing inquiries related to Medicaid, Medicare, and Marketplace lines of business.

  • Documents details of member or provider inquiries and follows up to ensure timely resolution.

  • Supports provider needs related to member eligibility, covered benefits, provider portal, and submitted claims.

Molina Healthcare rating

8.0

Company rating: 8.0 out of 10

Based on 199 frontline employees who took The Breakroom Quiz

173rd of 315 rated insurance

Job description

JOB DESCRIPTION Job Summary

Provides level I support center customer service excellence to meet the needs of Molina members and providers.  Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values.  Provides product and service information, and identifies opportunities to improve the member and provider experience.

Essential Job Duties

Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to:  phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.  
Conducts various surveys related to health assessments and member/provider satisfaction.
Accurately documents pertinent details related to member or provider inquiries. 
Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
Proactively engages and collaborates with various internal/external stakeholders.
Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
 

Required Qualifications

Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
Customer service skills.
Data processing experience.
Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
 Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
 Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
Effective verbal and written communication skills.  
Basic proficiency in Microsoft Office suite and applicable software programs.
Must be bilingual English/Spanish

Preferred Qualifications

Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
Call center experience.
Managed care/health care experience.

 *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $16.5 - $20.5 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Employment Type: Full Time

What Molina Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Molina Healthcare

Sourced by ZipRecruiter

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Long Beach, CA, US

Year founded

1980

Social media

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