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Genesys Cloud Reporting Jobs (NOW HIRING)

Deloitte

Genesys Cloud Software Engineer III

Morristown, NJ · On-site

$61.75 - $80.25/hr

Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting * Partner with architects, business ...

Infosys

Genesys Cloud CX Engineer

$57 - $76.25/hr

... report defects to the development team, to facilitate enhancement of software performance • ... Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations ...

Deloitte

Genesys Cloud Software Engineer III

Morristown, NJ · On-site

$61.75 - $80.25/hr

Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting * Partner with architects, business ...

Deloitte

Genesys Cloud Software Engineer III

Philadelphia, PA · On-site

$60.50 - $78.75/hr

Lead configuration and implementation of Genesys Cloud CX capabilities, including Architect flows, routing, queues, user setup, permissions, and reporting * Partner with architects, business ...

Jobtailor

Senior Genesys Telephony Engineer

Madison, WI · On-site

$105K - $144K/yr

Experience with Genesys Cloud CX Platform, including contact center administration, routing strategies, inbound and outbound voice solutions, IVR development, digital channels, reporting, and ...

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How much do genesys cloud reporting jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for genesys cloud reporting in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

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Infographic showing various Genesys Cloud Reporting job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 97% Full Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

CRM Lead - Oracle Service cloud - Genesys Cloud CX

San Jose, CA • On-site

smart folks inc
IT Services • 11 - 50 employees
Learn more about smart folks incexternal

Full-time

Re-posted 16 days ago

Job description

Role : Oracle Service cloud - CRM Lead
Location : San Jose CA Onsite (3 days office hybrid weekly)
Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description
 
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
 
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
 
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
 
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About Smart Folks

Sourced by ZipRecruiter

Smart Folks Inc. (SFI) is a global IT Staff Augmentation and Consulting Services that discovers handpicked smart talent and routes them to the right path. Smart Folks Inc. was founded in 2011 and is headquartered in McKinney, Texas. We have global operations with localized detail to meet the high caliber needs of our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

McKinney, TX, US

Year founded

2011

Social media

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