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Genesis Customer Concierge Jobs (NOW HIRING)

Genesis of Corona

Genesis Service Advisor

Corona, CA · On-site

... high-touch, concierge-level service experience. This role is ideal for a professional who ... Perform detailed vehicle walkarounds and accurately document customer concerns * Prepare and ...

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How much do genesis customer concierge jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for genesis customer concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Genesis Customer Concierge vs Genesis Customer Service Representative?

AspectGenesis Customer ConciergeGenesis Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentLuxury automotive dealership or service centerAutomotive dealership or call center
Employer & IndustryGenesis automotive brand, luxury vehicle industryGenesis automotive brand, customer support sector
Primary RolePersonalized client assistance, appointment scheduling, vehicle delivery coordinationHandling customer inquiries, troubleshooting, basic support

The Genesis Customer Concierge focuses on providing personalized, high-end service to clients, often involving detailed assistance and relationship building. In contrast, the Genesis Customer Service Representative handles more general inquiries and support tasks. Both roles require strong communication skills and customer service experience but differ in their level of personalization and scope of responsibilities.

What are the key skills and qualifications needed to thrive as a Genesis Customer Concierge, and why are they important?

To excel as a Genesis Customer Concierge, you need strong interpersonal skills, in-depth knowledge of Genesis vehicles, and experience in customer service or hospitality, often supported by a high school diploma or higher. Familiarity with CRM systems, dealership management software, and digital communication tools is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help build trust and deliver a premium customer experience. These skills are essential for fostering loyalty, ensuring customer satisfaction, and upholding the luxury brand image of Genesis.

What is a Genesis Customer Concierge?

A Genesis Customer Concierge is a customer service professional dedicated to providing personalized support and assistance to Genesis vehicle owners and prospective buyers. Their responsibilities include answering questions about Genesis vehicles, scheduling service appointments, facilitating test drives, and assisting with the purchasing process. They act as a main point of contact, ensuring a seamless and premium experience for customers throughout their ownership journey. The role is designed to uphold the luxury brand’s standards of exceptional service and customer care.

How does a Genesis Customer Concierge typically collaborate with sales and service teams to enhance the client experience?

As a Genesis Customer Concierge, you play a pivotal role in bridging communication between clients and various dealership departments. You work closely with both the sales and service teams to ensure each client's needs are met, from initial inquiry through post-purchase support. Responsibilities often include coordinating test drives, managing appointment scheduling, and proactively following up with customers to address any concerns. This collaborative approach helps deliver a seamless and personalized experience, which is central to the Genesis brand's commitment to luxury service.
Infographic showing various Genesis Customer Concierge job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.
Genesis Customer Experience Specialist - Sales

Genesis Customer Experience Specialist - Sales

Jenkins Auto Group

Jacksonville, FL

Other

Medical, Dental, Vision, PTO

Posted 29 days ago

Job description

Genesis Customer Experience Specialist – Sales

The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online.

Key Responsibilities

  • Sales & Guest Experience

    • Greet all guests promptly, professionally, and with enthusiasm.
    • Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations.
    • Act as a trusted advisor to clients—listening to their needs, offering recommendations, and guiding them through the purchase or lease process.

  • Digital & Concierge Experience

    • Respond to online inquiries, texts, chats, and phone leads with speed and professionalism.
    • Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed.
    • Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination.

  • Client Relationship Management

    • Build long-term relationships through consistent communication, follow-ups, and check-ins.
    • Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines.
    • Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences.

  • Product Expertise

    • Stay current on Genesis product offerings, competitive models, and technology features.
    • Participate in ongoing brand and sales training to maintain a high level of product and process knowledge.
    • Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way.

  • Team Collaboration

    • Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience.
    • Provide feedback to management on customer insights and process improvements.
Qualifications

Required:

  • Previous experience in luxury retail, automotive sales, or customer experience roles.
  • Strong communication and interpersonal skills, both verbal and written.
  • Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools.

Preferred:

  • Automotive sales or concierge experience, preferably in a luxury or premium brand setting.
  • Knowledge of the Genesis brand, or willingness to become a product expert quickly.
  • Bilingual a plus (based on market demographics).
Key Traits
  • Passion for delivering high-end customer experiences.
  • Polished, professional demeanor and appearance.
  • High emotional intelligence and attention to detail.
  • Driven, self-motivated, and results-oriented without being pushy.
Compensation & Benefits
  • Base salary plus commission/bonus structure
  • Health, dental, and vision insurance
  • Paid time off and employee discounts
  • Ongoing training and brand certification opportunities

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