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Account Manager - Walmart

The Bluebird Group is a manufacturer's representative and consulting firm serving as an invaluable partner to some of the most innovative brands and multinational retailers. We are seeking an Account Manager to work in our office in Bentonville, Arkansas.

The Walmart Account Manager serves as the primary point of contact for Walmart account operations, supporting client brands, Walmart, and internal teams. This role ensures seamless execution across all operational initiatives, aligns client and retailer priorities, and drives performance through actionable insights, system expertise, and cross-functional collaboration.

Key Responsibilities

Operational Execution & Workload Management

• Oversee daily Walmart operations, including issue triage, escalation, and resolution.
• Manage sales recaps, cost changes, CO-OP programs, DSV, and import updates.
• Prioritize tasks and align resources across internal teams to ensure timely execution.
• Track performance metrics and prepare reports for line reviews and meetings.
• Ensure compliance with Walmart execution standards (planograms, pricing, merchandising).

Client & Supplier Management / Onboarding

• Serve as the primary client liaison, translating priorities into actionable plans.
• Lead client onboarding and supplier Vendor Agreement processes.
• Guide clients and suppliers through Walmart systems, processes, and best practices.

Vendor & Item Management

• Create, set up, and maintain items within Walmart's systems and online platforms, ensuring accurate, competitive, and compliant product listings.
  Manage item costs, Brand IDs, attributes, and catalog integrity while maintaining data accuracy across all systems.
• Proactively identify and resolve item setup, maintenance, and system-related issues.
• Oversee both domestic and import item programs, including associated operational processes such as QMS and Supplier Quotes.

Omni-Channel & eCommerce

• Drive eCommerce initiatives and optimize omni-channel processes across digital and in-store platforms.
• Ensure Walmart.com listings meet content quality standards and align with retail strategies.

Reporting, Forecasting & Financial Support

• Monitor and analyze vendor performance and sales metrics to identify trends and risks.
• Develop and manage forecasts to support strategic planning and optimize vendor performance.
• Support quoting, Template/PO file maintenance, CO-OP programs, and new item handoffs.
• Maintain accurate program records and provide internal and client guidance on operational readiness.

Desired Qualifications:
Experience & Background:

• 3-5+ years in retail account management, supplier/vendor management, or related operational role.
• Experience managing Walmart or other large retail accounts preferred.
• Background in eCommerce, omni-channel operations, or product catalog management a plus.
• Exposure to forecasting, sales analytics, and vendor performance evaluation.

Skills & Competencies:

• Strong operational and project management skills; ability to prioritize multiple initiatives.
• Excellent communication and interpersonal skills for cross-functional collaboration.
• Data-driven decision making; ability to analyze metrics and translate into action.
• Proficiency with retail systems (e.g., Walmart Retail Link), QMS, PLM, or similar tools.
• Detail-oriented with strong organizational and problem-solving abilities.

Attributes & Leadership Potential:

• Ability to serve as a trusted liaison between clients, vendors, and internal teams.
• Comfortable managing escalation and issue resolution in a fast-paced environment.
• Strategic thinker with a proactive approach to identifying opportunities and risks.
• Adaptable and collaborative; demonstrates accountability and ownership.
• Motivated to drive operational excellence and client satisfaction.

Our Commitment:

We prioritize the inclusion of diverse perspectives. We aspire for all team members to feel like this is a place where they belong. Where they are respected by the company and are empowered to impact the business and achieve their full potential. We understand that relationships built on trust, respect and communication better serve our clients, team members and business.

Disclaimer: This job description outlines typical functions and responsibilities but may evolve based on business needs.