Gannet Biochem Jobs in Decatur, AL (NOW HIRING)

Job Summary:
Gannet BioChem is a biopharmaceutical manufacturing organization operating in a regulated GMP environment, seeking a Sr. NetSuite Administrator. The role involves administering and enhancing NetSuite and related applications, providing technical support, and collaborating with stakeholders to translate business needs into effective system solutions.
Responsibilities:
• Serve as the primary administrator for NetSuite and as a key support resource for other assigned business applications.
• Administer, configure, and maintain NetSuite, including custom records, fields, forms, workflows, roles, permissions, dashboards, saved searches, KPIs, reports, centers, and other system settings.
• Design, configure, troubleshoot, and optimize NetSuite workflows and approval processes to support business and compliance requirements.
• Develop, maintain, troubleshoot, and support NetSuite customizations, including SuiteScript and other platform-specific configurations.
• Analyze existing customizations and system behavior to identify root causes of issues, assess downstream impacts, and recommend improvements.
• Investigate and resolve application issues involving configuration, scripts, workflows, permissions, integrations, and master data.
• Maintain awareness of NetSuite releases, system updates, and platform changes; assess impacts to the business and coordinate required testing and implementation activities.
• Support sandbox management, testing coordination, and deployment readiness for system changes and releases.
• Partner closely with stakeholders across Materials Management, Finance, Manufacturing, Quality, and Procurement to understand business processes, operational challenges, and improvement opportunities.
• Gather, analyze, and document business, functional, and technical requirements for system enhancements, process changes, reporting needs, and issue resolution.
• Translate business requirements into technical solutions, system configurations, workflow designs, script requirements, reports, saved searches, or vendor specifications.
• Evaluate current-state processes and system usage to identify opportunities to improve efficiency, usability, control, compliance, and data quality.
• Recommend practical, scalable solutions that balance business needs, technical feasibility, regulatory expectations, and long-term maintainability.
• Provide day-to-day NetSuite support for users across multiple functional areas, including troubleshooting, issue analysis, defect resolution, and user guidance.
• Independently manage support requests, system issues, enhancement requests, and operational priorities through ticketing and work management tools such as FreshDesk and Monday.com.
• Triage tickets based on business impact, urgency, complexity, and compliance risk, escalating issues appropriately when vendor support or additional technical expertise is required.
• Document issue details, root cause analysis, corrective actions, and resolution outcomes in accordance with internal processes.
• Coordinate and track support activities, open issues, enhancements, and related follow-up actions through completion.
• Support and User Access for other smaller enterprise systems, as assigned.
• Develop and maintain saved searches, reports, dashboards, and KPIs to support operational visibility, compliance, and decision-making.
• Support data imports, data maintenance, mass updates, data cleanup, and data integrity activities related to NetSuite and other assigned applications.
• Assist in evaluating, supporting, and troubleshooting integrations between NetSuite and related systems, including identifying process breaks, transaction failures, and data flow issues.
• Support process mapping, gap analysis, and cross-functional solution discussions for ERP-enabled business processes.
• Support NetSuite and related business systems operating within a regulated GMP environment through disciplined change management, documentation, testing, and audit-ready practices.
• Participate in and support change control activities for system changes, enhancements, and releases, including impact assessments, documentation, testing coordination, and implementation support.
• Ensure system changes are appropriately documented, reviewed, tested, approved, and deployed in accordance with approved processes and compliance expectations.
• Support the creation and maintenance of validation-related documentation, including business requirements, functional specifications, configuration documentation, test scripts, test evidence, traceability support, and implementation records.
• Maintain documentation and evidence required for inspections, audits, and regulatory readiness.
• Support compliance with applicable data integrity, security, and controlled documentation requirements for regulated business systems.
• Develop and maintain clear and complete system documentation, including configuration records, process flows, business requirements, technical requirements, SOPs, work instructions, user guides, and training materials.
• Provide user training, knowledge transfer, and support to improve effective and compliant use of NetSuite and related reporting tools.
• Promote consistent, sustainable support practices and contribute to the continuous improvement of business system governance, support processes, and documentation standards.
• Work closely with external consultants, application support vendors, and implementation partners to troubleshoot issues, review proposed solutions, and coordinate enhancement work.
• Provide clear technical and functional requirements, issue descriptions, test scenarios, and feedback to vendor partners.
• Review vendor deliverables, proposed configurations, scripts, and changes to ensure alignment with documented business requirements, technical expectations, and compliance needs.
• Serve as a liaison between business stakeholders, IT, Quality, and external service providers to ensure that solutions are well-defined, well-tested, and appropriately implemented.
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, Business, Information Systems, or related field, or equivalent combination of education and experience.
• Minimum of 8+ years of experience administering and supporting NetSuite.
• Strong hands-on experience with NetSuite administration, including custom records, fields, forms, roles, permissions, saved searches, dashboards, reports, and system configuration.
• Demonstrated experience designing, configuring, troubleshooting, and supporting NetSuite workflows and customizations.
• Hands-on experience with SuiteScript, including the ability to review, troubleshoot, and modify existing scripts and support development of new script-based solutions.
• Strong experience investigating and resolving complex system issues involving configuration, workflows, permissions, scripts, integrations, and transaction processing.
• Experience translating business requirements into functional and technical requirements, system configurations, workflow logic, reporting solutions, and enhancement specifications.
• Experience supporting NetSuite in a manufacturing, supply chain, or inventory-driven environment, including processes related to procurement, inventory management, work orders, raw materials, and operations.
• Experience working independently in a fast-paced environment while managing multiple tickets, priorities, enhancement requests, and cross-functional needs.
• Experience using ticketing and work management tools such as FreshDesk, Monday.com, Jira, or similar platforms.
• Strong analytical, problem-solving, organizational, and documentation skills.
• Strong written and verbal communication skills with the ability to work effectively across technical and non-technical teams.
• Experience coordinating with external vendors, consultants, and support partners.
Preferred:
• Graduate degree is preferred.
Company:
Gannet BioChem is a biotechnology company that manufactures biopharmaceutical and therapeutic products. Founded in 1992, the company is headquartered in Huntsville, USA, with a team of 51-200 employees. The company is currently Growth Stage.