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Game Operations Associate Jobs in Massachusetts (NOW HIRING)

Delaware North

Retail Supervisor, TD Garden

Boston, MA · On-site

$20 - $22/hr

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with ... And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail ...

Delaware North

Retail Supervisor, TD Garden

Boston, MA

$20 - $22/hr

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with ... And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail ...

Delaware North

Retail Supervisor, TD Garden

Boston, MA

$20 - $22/hr

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with ... And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail ...

Delaware North

Retail Supervisor, TD Garden

Boston, MA

$20 - $22/hr

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with ... And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail ...

Delaware North

Retail Supervisor, TD Garden

Boston, MA · On-site

$20 - $22/hr

Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with ... And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail ...

PGA TOUR Superstore

Logistics Associate

Braintree, MA · On-site

$18.50 - $25.25/hr

Position Summary Reporting to the Operations Manager, a Logistics Associate will engage with ... Logistics Game Plan. * Unbox, tag, and display merchandise on the sales floor according to ...

PGA TOUR Superstore

Logistics Associate

Natick, MA · On-site

$18.75 - $25.50/hr

Position Summary Reporting to the Operations Manager, a Logistics Associate will engage with ... Logistics Game Plan. * Unbox, tag, and display merchandise on the sales floor according to ...

PGA TOUR Superstore

Logistics Associate

Natick, MA · On-site

$18.75 - $25.50/hr

Position Summary Reporting to the Operations Manager, a Logistics Associate will engage with ... Logistics Game Plan. * Unbox, tag, and display merchandise on the sales floor according to ...

PGA TOUR Superstore

Logistics Associate

Peabody, MA · On-site

$20.25 - $27.50/hr

Position Summary Reporting to the Operations Manager, a Logistics Associate will engage with ... Logistics Game Plan. * Unbox, tag, and display merchandise on the sales floor according to ...

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Game Operations Associate information

What does a Game Operations Associate do?

A Game Operations Associate is responsible for ensuring that sporting events or live games run smoothly and efficiently. Their duties often include coordinating event logistics, assisting with game-day setup and breakdown, managing equipment, and supporting teams and officials. They may also help with crowd control, ticketing, and addressing guest inquiries. This role is vital for creating a safe, organized, and enjoyable experience for both participants and spectators.

What are some typical challenges a Game Operations Associate might face during live events?

Game Operations Associates often encounter challenges such as coordinating rapid responses to technical issues, communicating effectively with multiple teams under tight deadlines, and ensuring a seamless player and spectator experience. During live events, quick problem-solving skills are essential when unexpected glitches or schedule changes arise. Staying organized and remaining calm under pressure are key to successfully managing these situations and maintaining smooth event operations.

What is the difference between Game Operations Associate vs Game Tester?

AspectGame Operations AssociateGame Tester
Required CredentialsHigh school diploma or equivalent; some roles prefer related experienceHigh school diploma; often a passion for gaming, some roles may require basic technical knowledge
Work EnvironmentOffice setting, sometimes on-site at gaming events or studiosTesting labs, gaming environments, or remote setups
Industry UsageCommon in gaming companies for managing game launches and live operationsPrimarily in quality assurance, testing game functionality and bugs
Search & Comparison IntentUnderstanding roles in game management and live supportFocusing on game testing, quality assurance, and bug identification

The main difference is that a Game Operations Associate manages live game services, player support, and event coordination, while a Game Tester focuses on identifying bugs and testing game functionality during development. Both roles are essential in the gaming industry but serve different stages of the game lifecycle.

What are the key skills and qualifications needed to thrive as a Game Operations Associate, and why are they important?

To thrive as a Game Operations Associate, you typically need strong analytical skills, attention to detail, and a background in business, gaming, or a related field. Familiarity with data analytics tools, content management systems, and bug tracking platforms is often required. Excellent communication, teamwork, and problem-solving abilities help you collaborate effectively and address in-game issues quickly. These skills are crucial for ensuring smooth game functionality, player satisfaction, and the ongoing success of live game operations.
What are the most commonly searched types of Game Operations jobs in Massachusetts? The most popular types of Game Operations jobs in Massachusetts are:
What are popular job titles related to Game Operations Associate jobs in Massachusetts? For Game Operations Associate jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Game Operations Associate jobs in Massachusetts look for? The top searched job categories for Game Operations Associate jobs in Massachusetts are:
What cities in Massachusetts are hiring for Game Operations Associate jobs? Cities in Massachusetts with the most Game Operations Associate job openings:
Game Operations Associate jobs near you
Infographic showing various Game Operations Associate job openings in Massachusetts as of July 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Retail Supervisor, TD Garden

Retail Supervisor, TD Garden

Delaware North

Boston, MA • On-site

$20 - $22/hr

Part-time

Re-posted 6 days ago

Delaware North rating

6.2

Company rating: 6.2 out of 10

Delaware North

Based on 157 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

Caterers average

Based on 2,646 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 78%

    78% say they have respectful managers

    say they have respectful managers

  • 76%

    76% say their health insurance is affordable

    say their health insurance is affordable

  • 75%

    75% say they enjoy their job

    say they enjoy their job

Featured by Delaware North, based on 157 Breakroom Quiz responses from their frontline employees

Job description

The opportunity
Delaware North Sportservice is hiring part-time Retail Supervisors to join our team at TD Garden in Boston, Massachusetts. As a Retail Supervisor, you will be responsible for supervising and training retail team members while maintaining retail standards, policies, and procedures. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.
Pay
$20.00 - $22.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
What we offer
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

What will you do?
  • Monitor sales performance and collaborate with the team to achieve revenue and service goals
  • Lead, coach, and motivate retail associates to deliver exceptional customer service aligning with GuestPath
  • Support opening and closing procedures while ensuring accurate processing of sales transactions
  • Ensure all team members follow company policies, operational procedures, and service standards.
  • Maintain merchandising standards through proper product presentation, pricing accuracy, signage, and visual displays
  • Manage inventory activities including restocking, merchandise transfers, receiving shipments, and monthly inventories
  • Address guest concerns and resolve issues professionally to enhance the overall customer experience
  • Enforce safety, security, and loss prevention procedures to support operational compliance
  • Prepare operational reports, communicate key business updates, and assist with store reset execution
  • Other duties assigned by management

More about you
  • Previous experience working with a point-of-sale system required
  • High school diploma or GED required
  • Minimum of 1 year of supervisory experience in a customer service or retail environment

Physical requirements
  • Ability to lift to 50 pounds
  • Constant standing, lifting, climbing, and repetitive motions

Shift details
Days
Evenings
Holidays
M-F
Weekends
Events
Who we are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

Social media

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