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Game Operations Assistant Jobs in Miami, FL (NOW HIRING)

... service operations. This is a dynamic, guest-facing position ideal for individuals who thrive in ... Assist with tour check-in, registration, and efficient group flow management. • Represent the ...

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Game Operations Assistant information

See Miami, FL salary details

$10

$18

$29

How much do game operations assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for game operations assistant in Miami, FL is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.39 per hour, depending on experience, location, and employer.

What is a game operations assistant?

Game Operations Assistants are support staff responsible for managing the logistics and behind-the-scenes activities during sporting events or games. Their duties often include setting up equipment, assisting with crowd control, coordinating with vendors, and ensuring the smooth execution of in-game promotions and entertainment. They work closely with event coordinators and other staff to provide a seamless experience for both players and spectators. This role is essential for maintaining an organized and safe environment at live events.

What are the key skills and qualifications needed to thrive as a game operations assistant?

To thrive as a Game Operations Assistant, you need strong organizational skills, attention to detail, and a background in sports management or a related field. Familiarity with event management software, scheduling tools, and basic audio-visual equipment is often required. Excellent communication, problem-solving abilities, and a collaborative attitude help you work effectively under pressure and with diverse teams. These skills ensure smooth event execution, enhance fan and participant experiences, and support the overall success of game-day operations.

What are some common challenges a game operations assistant may encounter during live events, and how can they effectively address them?

Game Operations Assistants often face challenges such as last-minute schedule changes, technical glitches, and coordinating with multiple teams under tight time constraints. To handle these effectively, strong communication skills and the ability to stay calm under pressure are essential. Proactively preparing for contingencies, clearly understanding event protocols, and building good rapport with colleagues in event management, technical, and security teams can help ensure smooth operations. Flexibility and quick problem-solving are key assets for success in this fast-paced environment.

What is the difference between Game Operations Assistant vs Event Coordinator?

AspectGame Operations AssistantEvent Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer related certificationsHigh school diploma; event planning certifications beneficial
Work EnvironmentGaming venues, casinos, amusement parksEvent venues, conference centers, outdoor locations
Employer & Industry UsageGaming and entertainment industryEvent planning and management industry
Common Search & Comparison IntentUnderstanding roles in gaming operationsPlanning and managing events

The main difference is that a Game Operations Assistant focuses on supporting gaming activities and ensuring smooth game operations within gaming venues, while an Event Coordinator manages the planning and execution of various events. Both roles require organizational skills and customer service experience but serve different industry needs.

What are the most commonly searched types of Game Operations jobs in Miami, FL?

The most popular types of Game Operations jobs in Miami, FL are:

What are popular job titles related to Game Operations Assistant jobs in Miami, FL?

For Game Operations Assistant jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Game Operations Assistant jobs in Miami, FL look for?

The top searched job categories for Game Operations Assistant jobs in Miami, FL are:

What cities near Miami, FL are hiring for Game Operations Assistant jobs?

Cities near Miami, FL with the most Game Operations Assistant job openings:

Infographic showing various Game Operations Assistant job openings in Miami, FL as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $39,426 per year, or $19 per hour.

Tour Guide & Game Day Receptionist

AEG

Miami, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

Position Summary
Bring the magic of loanDepot park to life! The Tour Guide & Game Day Receptionist serves as a key ambassador for the Miami Marlins, delivering memorable experiences both behind the scenes and on event days. This dual-role position leads engaging stadium tours that highlight the history, architecture, and excitement of one of Miami's premier sports and entertainment venues. On game days and during special events, this role acts as a frontline hospitality representative, welcoming Guests and supporting exceptional service operations. This is a dynamic, guest-facing position ideal for individuals who thrive in fast-paced, high-energy environments.
Essential Functions
Tour Guide Responsibilities

• Lead scheduled public and private tours of loanDepot park, providing engaging, informative, and memorable experiences.
• Deliver both scripted and unscripted commentary tailored to diverse audiences, including tourists, students, fans, corporate groups, and VIPs.
• Ensure Guest safety, comfort, and accessibility throughout the tour experience.
• Maintain knowledge of current and upcoming events to accurately answer Guest questions.
• Assist with tour check-in, registration, and efficient group flow management.
• Represent the Miami Marlins and loanDepot park with professionalism, enthusiasm, and pride at all times.
Game Day & Event Receptionist Responsibilities
• Serve as the first point of contact for Guests, addressing questions, concerns, and complaints with professionalism and care.
• Support the Coordinator of Fan Services, Recovery, and Tours by dispatching service recovery team members and assisting with resolution efforts.
• Help monitor Guest Experience standards to ensure a clean, welcoming, and organized environment.
• Collect Guest feedback and report trends or recurring issues to leadership.
• Assist with monitoring and responding to service-related inboxes during events.
• Support Fan Pack requests and monitor interactions with the Marlins Virtual Assistant.
• Complete administrative tasks and special projects as assigned.
Qualifications & Requirements
• Flexible availability, including weekdays, evenings, weekends, and holidays.
• Comfortable speaking in front of groups and engaging with a wide variety of audiences.
• Strong communication, storytelling, and interpersonal skills.
• Ability to remain professional and composed while working in fast-paced, high-pressure environments.
• Customer service experience preferred; experience in sports, entertainment, or hospitality settings is a plus.
• Ability to walk and stand for extended periods during tours and events.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office preferred.
• Fluency in English required; Spanish or additional language skills are a plus.
• Must be at least 18 years of age.
Education & Experience
• High school diploma or equivalent required; some college coursework or degree preferred.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992