ZipRecruiter

Log In

1

Gain Jobs (NOW HIRING)

Info Gain Consulting

Data Engineer

Alexandria, VA · On-site +1

$122K - $147K/yr

Who We Are Info Gain Consulting is a CMMI-DEV L3 appraised, and SBA Certified 8(a) Small business. We deliver program management, financial management, performance improvement, and technology ...

Info Gain Consulting

Billing Specialist

Alexandria, VA · On-site

$20.50 - $27.75/hr

Funded Info Gain Consulting is currently seeking an exceptional Billing Specialist - Telecom/Wireless to join our team and provide invaluable support to the Department of Defense Office of Inspector ...

Info Gain Consulting

IT Asset Manager

Alexandria, VA · On-site

$101K - $124K/yr

Funded Info Gain Consulting is currently seeking an exceptional IT Asset Manager to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG ...

Info Gain Consulting

IT Asset Manager

Alexandria, VA · On-site

$101K - $124K/yr

Funded Info Gain Consulting is currently seeking an exceptional IT Asset Manager to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG ...

Gain America

Junior Software Developer

Hicksville, NY · On-site

$60K - $70K/yr

Job Summary We are seeking a motivated and detail-oriented Junior Software Engineer to join our dynamic development team. In this role, you will assist in designing, developing, and maintaining ...

Info Gain Consulting

Data Engineer

Alexandria, VA · Remote

$122K - $147K/yr

Who We Are Info Gain Consulting is a CMMI-DEV L3 appraised, and SBA Certified 8(a) Small business. We deliver program management, financial management, performance improvement, and technology ...

Brain Gain Recruiting

Explainable AI Engineer

Palo Alto, CA · On-site +1

$114K - $157K/yr

Company Description We're an Industrial AI start-up founded by a Stanford professor and led by recognized leaders in Data Intelligence for Aerospace & Defense supply chain operations. Our Enterprise ...

next page

Showing results 1-20

All JobsGain Jobs

Gain information

See salary details

$9

$18

$24

How much do gain jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for gain in the United States is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.47 per hour, depending on experience, location, and employer.

What is the difference between Gain vs Data Analyst?

AspectGainData Analyst
Required CredentialsTypically a high school diploma or equivalent; some roles may require certifications in sales or marketingBachelor's degree in statistics, data science, or related field; certifications like CAP or Microsoft Data Analyst
Work EnvironmentSales teams, marketing departments, retail or service industriesOffice settings, data centers, or remote work environments
Employer & Industry UsageUsed in sales, marketing, and customer service sectors to track revenue growthUsed across industries for data interpretation, reporting, and decision-making

Gain roles focus on sales and revenue growth, often requiring sales or marketing certifications, and are common in retail and service industries. Data Analysts analyze data to inform business decisions, requiring technical skills and data certifications. While Gain emphasizes sales performance, Data Analysts focus on data interpretation. Both roles are vital but serve different functions within organizations.

What cities are hiring for Gain jobs? Cities with the most Gain job openings:
What states have the most Gain jobs? States with the most job openings for Gain jobs include:
Gain jobs near you
Infographic showing various Gain job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,674 per year, or $18.1 per hour.
Help Desk Support, Call Center 24/7 Support

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
• Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

Apply