LEAD MANAGEMENT SPECIALIST
Pay: $21-$24/hr
JOB DESCRIPTION
The Lead Management Specialist is the first point of contact when an inquiry is submitted. They are the bridge between initial lead interest and the Leasing team. Their focus will be ensuring no opportunity is missedโmanaging lead handoffs, maximizing conversion potential, and setting the tone for a seamless leasing experience.
This role requires exceptional communication skills, tech confidence, and a performance-driven mindset. The ideal candidate is organized, proactive, and thrives in a fast-paced environment. Youโll be the first voice and impression of Thriveโs brand for many future residents, using digital tools to guide them through our leasing experience.
REPORTS TO: Community Leasing Manager
RESPONSIBILITIES, EXPECTATIONS, AND DUTIES
Lead Management
- Respond to all leads (web inquiries, ILS platforms, email, chat, and phone calls) within 10 minutes during core hours (9:00 a.m. โ 6:00 p.m., MondayโFriday)ย
- Qualify prospects and schedule tour at properties that best fit their needsย
- Build tailored follow-up cadences using phone, text, and email to move leads through the leasing funnelย
- Accurately log and update lead activity, touchpoints, and follow-up plan in CRM
- Schedule tours in accordance with Leasing Specialist/on-site team calendars
Collaboration and Communication
- Collaborate with leasing specialists and on-site leasing teams to execute high-quality warm handoffs and support tour readinessย
- Participate in marketing content discussions to provide prospect feedback and surface frequently asked questionsย
SKILLS, EDUCATION AND EXPERIENCE
- ยญยญยญMinimum two years of experience in leasing, customer service, sales, or digital communication rolesย
- Excellent written and verbal communication skills; must be comfortable engaging prospects across multiple digital channelsย
- Ability to build rapport through phone and email quickly and confidentlyย
- Strong organizational skills and the ability to manage multiple conversations and priorities simultaneouslyย
- Demonstrated comfort and discipline in using CRM platforms (Entrata, EliseAI or equivalent)ย
- Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint)ย
- Experience navigating digital lead platforms and customer communication toolsย
- Self-starter mindset with the ability to work independently
BENEFITS
- Full-time, on-site work, bi-weekly pay schedule
- Benefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.