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Funeral Associate Jobs in West Virginia (NOW HIRING)

Panda Restaurant Group

Service Team

Martinsburg, WV

$16 - $21.25/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

Panda Restaurant Group

Service Team

Morgantown, WV

$16.25 - $21.50/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

Panda Restaurant Group

Service Team

Morgantown, WV

$16.25 - $21.50/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

Panda Restaurant Group

Cook

Morgantown, WV · On-site

$14.50 - $19.25/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

Panda Restaurant Group

Cook

Martinsburg, WV · On-site

$14.25 - $19/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

Panda Restaurant Group

Shift Leader

Martinsburg, WV

$14 - $17.25/hr

Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates * Associate discounts for many brands * Referral bonus for eligible associates * Opportunity to give ...

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Funeral Associate information

What is a funeral associate?

Funeral Associates are professionals who assist with planning, organizing, and carrying out funeral services. They support families during the grieving process by helping with arrangements, handling paperwork, and coordinating logistics such as transportation and scheduling. Their duties may also include preparing the venue, assisting during ceremonies, and providing information about available services. Funeral Associates play a compassionate role, ensuring that all aspects of the funeral proceed smoothly and respectfully.

What are the key skills and qualifications needed to thrive as a funeral associate, and why are they important?

To thrive as a Funeral Associate, you need a solid understanding of funeral service protocols, customer service, and attention to detail, often supported by a high school diploma or relevant training. Familiarity with scheduling software, case management systems, and basic embalming or preparation tools is typically beneficial. Compassion, discretion, and strong interpersonal skills help you support grieving families and coordinate smoothly with team members. These skills ensure respectful, efficient service and meaningful experiences for clients during emotionally challenging times.

What are some common challenges faced by funeral associates, and how can they be managed effectively?

Funeral Associates often encounter emotionally charged situations, as they support grieving families during difficult times. Balancing empathy with professionalism is essential, as the role requires careful attention to detail in arranging services while maintaining compassion. Time management is also important, since coordinating multiple services and logistics can be demanding. Effective communication with families and colleagues helps ensure that all details are handled smoothly, making teamwork and emotional resilience valuable assets in this role.

What is the difference between Funeral Associate vs Funeral Director?

AspectFuneral AssociateFuneral Director
CertificationsHigh school diploma, on-the-job trainingFuneral Service License, apprenticeship
Work EnvironmentFuneral homes, assisting with arrangementsOverseeing funeral services, client consultations
ResponsibilitiesPreparing bodies, setting up servicesPlanning funerals, coordinating logistics

Funeral Associates typically assist with preparations and support tasks within funeral homes, requiring basic certifications and on-the-job training. Funeral Directors hold licensure, manage funeral arrangements, and oversee services. While Funeral Associates focus on operational support, Funeral Directors handle client interactions and planning. Both roles are essential in the funeral industry, but they differ in responsibilities and required credentials.

How do I become a funeral associate?

To become a funeral associate, candidates typically need a high school diploma or equivalent and must complete on-the-job training or an apprenticeship. Strong interpersonal skills, attention to detail, and the ability to handle emotional situations are important, and some employers may require or prefer certification in funeral service or related fields.

What does a funeral associate do?

A funeral associate assists with funeral service preparations, including tasks such as embalming, dressing, and casketing bodies, as well as coordinating arrangements and providing support to grieving families. They often work in funeral homes and need knowledge of sanitation, embalming techniques, and customer service skills. The role may require certification or training in funeral service practices.

What are the most commonly searched types of Funeral jobs in West Virginia?

The most popular types of Funeral jobs in West Virginia are:

What cities in West Virginia are hiring for Funeral Associate jobs?

Cities in West Virginia with the most Funeral Associate job openings:

Funeral Associate jobs near you

Service Support Specialist

Service Corporation International

Martinsburg, WV

Full-time

Posted yesterday

New

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES 

  • Meets regularly with Funeral Director(s) to ensure customer needs are met
  • Frequently communicates with families to coordinate activities  
  • Takes first calls and dispatches removal teams
  • Collects vital information, files death certificates and insurance claims
  • Schedules appointments for Funeral Directors
  • Designs and prints memorials; creates, scans, and corrects arrangement documents
  • Orders merchandise, flowers, urns
  • Schedules services including coordinating with churches, cemeteries and staff
  • Assists with setting up funeral/visitation areas and take down
  • Assists during funeral services and events
  • May be required to ensure company vehicles are clean and fueled, prior to and after services
  • Adheres to all Company and Regulatory requirements
  • Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

  • High School diploma or equivalent

Certification/License

  • Good driving record and valid driver’s license

Experience

  • 2 years of experience in an office clerical or customer service capacity required 
  • Experience working in a customer-focused and fast-paced professional environment required
  • Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

  • Strong knowledge of computers and software
  • Above average communication skills
  • High level of compassion and integrity
  • Problem solving skills
  • Ability to multi task and set priorities
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours including weekends
  • Detail oriented
  • Professional team player
  • Pro-actively seeks out tasks
  • Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment
  • Mostly works indoors during all seasons and weather conditions
  • Occasional work outdoors
  • Limited amount of local and/or multiple location traveling required
  • Professional dress is required when in contact with families 
Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Occasional periods of time standing, up to 3 hours per day
  • Climbing stairs to access buildings
Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
  • Ability to lift up to 20 pounds
Work Hours
  • Working beyond “standard” business hours as the need arises
Postal Code: 25404 Category (Portal Searching): Operations Job Location: US-WV - Martinsburg

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

Pay

Benefits

Hours and flexibility

Workplace

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