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Functional Operations Manager Jobs in Toronto, ON

Knix

Sr. Manager, Creative Operations

Toronto, ON

They will manage day-to-day creative operations, guide team members, and help drive the broader go ... Review cross-functional briefs to ensure objectives, scope, deliverables, audiences, channel ...

Alstom

General Manager, Operations

Etobicoke, ON · On-site

CA$190K - CA$210K/yr

Day-to-day, you'll work closely with cross-functional teams, including Maintenance, Operations, and ... Directly managing the Maintenance team for GO Transit and UP Express fleets, overseeing ...

Alstom

General Manager, Operations

Etobicoke, ON · On-site

CA$190K - CA$210K/yr

Day-to-day, you'll work closely with cross-functional teams, including Maintenance, Operations, and ... Directly managing the Maintenance team for GO Transit and UP Express fleets, overseeing ...

Omers

Senior Manager, Operations Excellence

Toronto, ON · On-site

Lead enterprise initiatives and cross-functional programs that advance operational capability ... Experience managing corporate-level operational programs that support Asset and Property Operations ...

Ontario 407

Manager, Customer Operations

Woodbridge, ON · On-site

CA$90K - CA$125K/yr

Manager, Customer Operations Department: Customer Operations Location: 6300 Steeles Ave West ... Build effective relationships with employees, leaders, and cross-functional stakeholders. * Stay ...

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Functional Operations Manager information

What is a functional operations manager?

A Functional Operations Manager is responsible for overseeing the daily operations within a specific department or function of an organization, ensuring that processes run efficiently and objectives are met. They coordinate teams, manage resources, and implement policies to optimize performance. This role often involves analyzing workflows, identifying areas for improvement, and collaborating with other departments to support the organization's overall goals.

How does a functional operations manager typically collaborate with cross-functional teams to drive process improvements?

A Functional Operations Manager frequently works alongside departments such as finance, IT, HR, and supply chain to identify inefficiencies and streamline workflows. This role involves facilitating regular meetings, gathering input from various stakeholders, and translating business needs into actionable plans. Effective communication and project management skills are essential, as the manager must coordinate initiatives, monitor progress, and ensure alignment with organizational goals. Strong collaboration fosters a culture of continuous improvement and helps implement best practices across teams.

What are the key skills and qualifications needed to thrive as a functional operations manager, and why are they important?

To thrive as a Functional Operations Manager, you need strong operational management skills, process optimization abilities, and a relevant degree in business, management, or a related field. Proficiency with enterprise resource planning (ERP) systems, data analytics tools, and project management software is typically required. Excellent leadership, problem-solving, and communication skills help drive team performance and foster cross-functional collaboration. These competencies are essential for ensuring efficient operations, meeting organizational objectives, and adapting to changing business environments.
Functional Operations Manager jobs near you

Sr. Manager, Creative Operations

Toronto, ON

Knix
See more jobs at Knixexternal

Full-time

Medical, Dental, Life

Posted 19 days ago

Job description

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career!

Reporting to the Senior Director of Creative & Content, the Senior Manager, Creative Operations will be the operational backbone of our in-house Creative Team, supporting work across Knix, KT, and MNTD. Sitting at the center of how work moves through the organization, this person will own the intake of incoming briefs, partner closely with the CMO and creative leadership to prioritize work, and translate business priorities into clear workflows, workback schedules, resourcing plans, and actionable timelines. They will manage day-to-day creative operations, guide team members, and help drive the broader go-to-market process by keeping teams aligned around key milestones, dependencies, deadlines, and execution. The ideal candidate is an execution-minded, highly resourceful operator who can manage complexity, solve creatively for capacity, and continually evolve the systems that help the team move faster and deliver strong work to market at the right time and at the right standard.

The Opportunity:

  • Creative Brief Intake & Prioritization: Own the intake and management of creative briefs across Knix, KT, and MNTD. Partner closely with the CMO and creative leadership to prioritize work based on business needs, timing, impact, and available resources.

  • Workflow & Workback Development: Translate incoming briefs into clear project plans, workflows, milestones, owners, dependencies, and workback schedules that guide the Creative Team from kickoff through final delivery.

  • Go-to-Market Leadership: Help drive the overall GTM process, partnering across Marketing, Creative, eCommerce, Retail, Social, and other cross-functional teams to ensure key deliverables are progressing against launch dates and market needs.

  • Timeline & Execution Oversight: Maintain visibility across major launches, campaigns, and ongoing initiatives. Identify risks early, resolve dependencies, and keep teams aligned and accountable to the decisions and deadlines required to get work into market successfully.

  • Budget & Resource Management: Own creative budget tracking and resource planning across Knix, KT, and MNTD, ensuring internal teams, freelancers, agencies, and external partners are deployed thoughtfully against business priorities. Proactively identify capacity or budget constraints and develop solutions that keep work moving while maintaining quality and timelines.

  • Capacity & Traffic Management: Oversee team workload and bandwidth across multiple concurrent workstreams. Route work effectively and creatively solve for capacity constraints, whether through internal resources, freelancers, external partners, or alternative approaches to execution.

  • Systems & Process Innovation: Continually assess how the team works and introduce new systems, tools, processes, templates, automation, and ways of working that improve speed, visibility, collaboration, and scalability.

  • Problem Solving & Resourcefulness: Act as a facilitator of the work rather than a gatekeeper. When challenges arise, identify solutions and alternative paths that allow the organization to keep moving while protecting creative quality and the highest business priorities.

  • Brief Quality & Readiness: Review cross-functional briefs to ensure objectives, scope, deliverables, audiences, channel requirements, and decision-makers are clear before work begins. Partner with brief owners to close gaps and create clarity without unnecessarily slowing down the work.

  • Cross-Functional Alignment: Create clear visibility into project status, upcoming milestones, decisions, and risks so Creative and its partners understand what is happening, what is needed, and what comes next.

  • People Leadership: Supervise, mentor, and support direct reports within Creative Operations, managing performance, day-to-day priorities, and professional growth.

Qualifications:

  • 6-8 years of experience in Creative Operations, Marketing Operations, Traffic Management, Integrated Production, or Creative Project Management, with 1-2+ years of direct people management experience.

  • Demonstrated track record of managing complex, integrated marketing programs across multiple brands, business units, or concurrent workstreams.

  • Experience delivering 360 integrated marketing campaigns across digital, social, retail, print, eCommerce, video, and brand channels.

  • Strong experience building campaign workbacks, production schedules, resource plans, and cross-functional workflows from brief through launch.

  • Experience partnering with senior marketing and creative leaders to prioritize work and translate shifting business priorities into executable plans.

  • Hands-on experience building and maintaining workflows in project management platforms such as Asana, Monday.com, Jira, or similar tools.

  • Demonstrated ability to improve or implement operational systems, tools, processes, and ways of working within a fast-moving creative organization.

  • Strong judgment and resourcefulness, with the ability to solve competing priorities, compressed timelines, and capacity constraints without becoming a blocker to the work.

  • Exceptional communication, leadership, and organizational skills with the ability to create clarity across multiple stakeholders and teams.

Compensation & Care
 
Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time. 
 
Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That's why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You'll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.
 
When your family grows, we're there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you'll enjoy a 50% discount on Knix products because we want you to love what you sell.
 
AI Disclosure Statement
 
We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.
 
How we Hire
 
Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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