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Functional Application Support Specialist Jobs (NOW HIRING)

City IT

Application Support Specialist

Dallas, TX · On-site

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

City-I

Application Support Specialist

Dallas, TX · On-site

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

City IT

Application Support Specialist

Dallas, TX · On-site

Summary Our Application Support Specialists are the first point of contact for City Electric Supply employees when they need help with our proprietary software. You'll support our internal teams via ...

Osaic

Application Support Specialist

Meriden, CT · On-site

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s): Meriden: 538 Preston Avenue, Suite 240, Meriden, CT 06450 Role Type: Full-time, Non-Exempt Salary: $48 ...

Osaic

Application Support Specialist

Meriden, CT

$48K - $50K/yr

Customer Service Opportunity in Financial Services Application Support Specialist Location(s): Meriden: 538 Preston Avenue, Suite 240, Meriden, CT 06450 Role Type: Full-time, Non-Exempt Salary: $48 ...

Trimble

Application Support Specialist

Knoxville, TN

Application Support Specialist: Empower the Future of MEP Construction! Ready to make a tangible impact on the construction industry using market-leading software? Trimble is looking for a passionate ...

SACRAO

Application Support Specialist

Denton, TX · On-site

Application Support Specialist Campus: University of North Texas Job Location: Denton The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas ...

FastTek

Application Support Specialist

Pontiac, MI · On-site

Application Support Specialist #1060746 Duties: * Respond to and resolve technical issues for court staff (including judges and judicial staff). * Ability to LEARN the MiFILE application, and other ...

AbleForce

Application Support Specialist

San Diego, CA · On-site

This is a contract-to-hire opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone ...

AbleForce

Application Support Specialist

Lakeland, FL · On-site

Opportunity with an industry-leading company to provide technical support for an enterprise, internally developed software application. This role is ideal for someone skilled at working with both ...

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Functional Application Support Specialist information

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$33K

$71.9K

$116.5K

How much do functional application support specialist jobs pay per year?

As of Sep 14, 2026, the average yearly pay for functional application support specialist in the United States is $71,948.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Functional Application Support Specialist jobs?

For Functional Application Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Functional Application Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $71,948 per year, or $34.6 per hour.

IS Application Support Specialist

Belgrade, MN • On-site

Bayer Built Woodworks
Construction Materials Wholesalers • 201 - 500 employees
Learn more about Bayer Built Woodworksexternal

$28 - $30/hr

Other

Re-posted 23 days ago

Key responsibilities

  • Provide first-level application, technical, and hardware support to internal customers through various support channels.

  • Log, prioritize, track, and document support incidents and user requests in the ticketing system, including troubleshooting steps and resolutions.

  • Assist with testing, defect resolution, enhancement coordination, and post-resolution follow-up.

Job description

Bayer Built Woodworks, Inc.

 

JOB TITLE: Application Support Specialist


DEPARTMENT: Information Systems 

 

REPORTS TO:  IS Team Leader   


JOB SUMMARY:

The Application Support Specialist provides first-level application, technical, and hardware support to internal customers. This role supports the company’s ERP systems and related business applications through phone, email, in-person, and remote support channels. The position troubleshoots and resolves user issues, documents requests in the ticketing system, and follows company procedures for escalation. It also assists with testing, defect resolution, enhancement coordination, and post-resolution follow-up. The role includes common Level 1 hardware support for standard workplace equipment. It also maintains technical and end-user documentation, contributes to knowledge base content, and helps keep troubleshooting guidance current. Success in this role requires strong troubleshooting, customer service, documentation, prioritization, communication, and collaboration skills. It also requires working knowledge of Windows, Microsoft 365, business application support, remote support methods, user access, and standard workplace hardware.


RESPONSIBILITIES:
  • Provide first-level ERP system application and technical support to internal customers through phone, email, in-person, and remote support channels.
  • Provide Level 1 hardware support for workstations, monitors, printers, scanners, headsets, mobile devices, and other standard peripherals, including basic setup, replacement, connectivity checks, and escalation when needed.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Build rapport and elicit problem details from internal customers.
  • Log, prioritize, track, and document support incidents and user requests in the ticket tracking system, including user identification information, issue details, troubleshooting steps, decisions made, actions taken, and final resolution.
  • Assist with problem identification and resolution activities, test fixes, perform post-resolution follow-up, and analyze documented resolutions and trends to reduce recurring issues.
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
  • Escalate support requests according to company procedures and communicate application issues, repeat problems, documentation gaps, and resolution needs to development teams and the Team Leader.
  • Create, maintain, and improve knowledge base articles, troubleshooting checklists, technical documentation, FAQs, and escalation guidance for supported applications, hardware, and common support issues.
  • Maintain department standards for attendance, coverage (including lunch and off-hours), customer service attitude, and volume and effectiveness of problem resolution.
  • Other duties/responsibilities as assigned by Team Leader.


KNOWLEDGE, SKILLS, AND ABILITIES:
  • Working experience supporting a variety of Microsoft Windows operating systems and Microsoft 365 applications.
  • Working knowledge of common Level 1 hardware support tasks, including basic device setup, peripheral troubleshooting, printer/scanner support, headset troubleshooting, cable/connectivity checks, and equipment replacement coordination.
  • Working knowledge of onsite and remote support methods, including remote connection tools, basic workstation troubleshooting, peripheral setup, and user guidance.
  • Working knowledge of ERP or business application support concepts, including order entry workflows, user permissions, issue triage, testing, and production support.
  • Demonstrated knowledge of relational database systems, networking, and web-based technologies as it pertains to an application in production.
  • Basic understanding of user access, security permissions, data confidentiality, and appropriate escalation when requests involve sensitive information or system access changes.
  • Ability to use a ticket tracking or IT service management system to document issues, prioritize work, track status, and communicate resolution details.
  • Ability to develop, interpret, and maintain clear technical and end-user documentation, including training materials, step-by-step procedures, troubleshooting guides, known issue notes, and escalation criteria.
  • Strong troubleshooting, analytical thinking, and customer service skills to diagnose issues, guide users, and support timely problem resolution.
  • Ability to communicate clearly with technical and non-technical users, ask effective troubleshooting questions, set expectations, and explain solutions in business-friendly language.
  • Ability to research technical application issues and identify practical improvements to systems, processes, and support practices.
  • Passion towards analysis and creative improvement of technology and processes.
  • Ability to prioritize workload, work under pressure, handle interruptions but maintain flexibility with attention to detail.
  • Highly self-motivated and directed.
  • Ability to absorb new ideas and concepts quickly.
  • Experience working in a team-oriented, collaborative environment.
  • Flexibility to work beyond the typical workday as required, evenings, weekends, etc.

FORMAL EDUCATION AND CERTIFICATION:
  • Two years of college or completion of supplemental workshops/courses beyond high school in a technology related discipline and/or equivalent work experience.


 Daily Work Expectations: Handle requests in a professional manner


Work Conditions: Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Lifting and transporting moderately heavy objects, such as computers and peripherals, up to 40 pounds.

Required Work Hours: 40-45 hours a week; plus, additional as needed or assigned by Team Leader


PPE Required: As needed when working in the shop or other area that requires appropriate PPE.