Position: Watch Technician
Location: Fort Worth, TX
Salary: $55K/yr - $65K/yr + Benefits
Schedule: Tue - Fri (10 AM - 6 PM) , Sat (12 PM - 6 PM)
Full-Time Role/Direct-Hire
Job Description:
You’ll own the repair intake → workflow coordination → QC → delivery pipeline. This role blends hands-on technical work with orchestration across in-house and contracted watchmakers, proactive client updates, and rigorous Airtable documentation.
Responsibilities
Repair Intake & Customer Communication
·Conduct repair intakes, evaluate condition, and determine service level.
·Authenticate and appraise watches brought in for repair.
·Communication with customers at milestones
Repair Workflow & Watchmaking Coordination
·Route incoming repairs to the correct watchmaker by skill and complexity.
·Maintain continuous communication with watchmakers; track timelines, approvals, and milestones.
·Order parts, monitor ETAs, and communicate status
·Perform technical work within your expertise
·QC all watches for visual and performance standards prior to release.
Financial & Administrative
·Prepare accurate repair pricing; secure approvals; manage declines, returns, and warranty considerations.
·Track repair timelines and ensure timely updates to customer-facing teams.
·Supervise in-house students, contractors, and support staff; mentor for diagnostics, efficiency, and QC.
What We’re Looking For
·Experience in watch service/repair coordination, bench work, or equivalent technical role (jewelry/watch industry preferred).
·Strong diagnostic skills and quality standards; familiarity with timing machines, pressure testing, case/bracelet work, and parts sourcing.
·Excellent organization and documentation habits (Airtable/CRM proficiency a plus).
·Clear, professional communication with clients and vendors.
·Ability to manage multiple jobs, deadlines, and stakeholders.