Full Time Remote Ux Writer Jobs in Springfield, MA

Senior UX Designer

Remote

We are seeking an AI-native Senior UX Designer to help shape the future of enterprise software in an AI-first world. This role is for designers who are driven to deeply understand users and translate complex supply chain challenges into intuitive, elegant experiences. You will join a team redefining how products are conceived, designed, and built — leveraging AI to accelerate insight, decision-making, and execution. This role sits at the intersection of enterprise UX, AI-enabled workflows, systems thinking, and business outcomes.

You will help define how intelligent capabilities are surfaced inside complex operational workflows while also evolving how UX itself is practiced in an AI-centered product development lifecycle. You will work closely with Product Management, Engineering, Architecture, Data/AI teams, and executive stakeholders to design scalable, trustworthy, and high-impact experiences for some of the world's most complex supply chain environments.

What You Will Be Doing

• Partner with Product Management and Architecture to define experience strategy across key platformareas — shaping not just what we build, but how intelligent, AI-driven capabilities are surfaced andexperienced.
• Lead problem framing and user insight development for complex supply chain workflows, leveraging amix of user research, data, and AI-assisted discovery techniques to uncover high-impact opportunities.
• Translate ambiguity into clear experience direction using appropriate fidelity — from rapid concepts toinformation architecture, wireframes, prototypes, interaction models, design specifications, andpolished high-fidelity UI designs.
• Design AI-centered user experiences that leverage recommendation systems, intelligent automation,conversational interfaces, predictive intelligence, decision-support workflows, and agentic interactionmodels.
• Use AI-assisted workflows throughout the UX process — including research synthesis, ideation,prototyping, content generation, design exploration, usability analysis, and documentationacceleration.
• Drive continuous validation and learning, combining qualitative and quantitative methods to evaluateexperience effectiveness and inform product decisions.
• Collaborate deeply with engineering teams to ensure high-quality implementation — iterating in realtime, influencing trade-offs, and ensuring experiences meet a high bar for usefulness, usability, andpolish.
• Act as a strong UX voice in cross-functional decision-making, advocating for user and businessoutcomes while helping teams navigate complexity and ambiguity.
• Shape and scale design systems and interaction patterns that support consistency while enablinginnovation — particularly for AI-driven and data-rich experiences.
• Contribute to a culture of design excellence and innovation, raising the bar for craft, systems thinking,and the role of UX in an AI-centered product development lifecycle.

Your Qualifications

• 5+ years designing complex, data-rich enterprise applications, with a track record of simplifyingchallenging workflows into intuitive, high-impact experiences.
• Experience designing adaptive AI-infused experiences that combine intelligent guidance, automation,conversational workflows, and decision-support capabilities while preserving usability, explainability,user agency, and operational trust. Strong demonstrated curiosity, strategic thinking, and learningagility are valued where direct experience may be limited.
• Experience leading UX for meaningful product areas or initiatives, influencing direction across product,engineering, and design.
• Portfolio demonstrating end-to-end product thinking — from problem framing and user insight throughto shipped outcomes.
• Strong systems thinking, with the ability to understand and design within complex technical domains(e.g., integrations, data platforms, supply chain systems).
• Ability to navigate ambiguity and define clear experience direction, translating loosely definedproblems into actionable design strategies.
• Experience integrating user research and product data into decisions, combining qualitative andquantitative inputs to drive outcomes.
• Deep collaboration with engineering teams, influencing trade-offs and ensuring high-qualityimplementation in iterative environments.
• Strong communication and influencing skills, with the ability to articulate rationale and align cross-functional stakeholders.
• High bar for craft and detail, delivering polished, cohesive experiences that balance usefulness,usability, and visual quality.

A few things we have to offer:

• Compensation $140,000 to $160,000 + bonus opportunity
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support, encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4,000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.