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Full Time Remote Medical Call Center Jobs in Indiana

Humana

Consumer Service Operations Representative

New Albany, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

New Albany, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

Seymour, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

Humana

Consumer Service Operations Representative

New Albany, IN · On-site +1

$40K - $52K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will work in a call center environment, engaging with members over the phone to assess ... Remote work may be available based on performance, attendance, and demonstrated independence. * NO ...

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Full Time Remote Medical Call Center information

What is a full time remote medical call center?

A full time remote medical call center job involves assisting patients, healthcare providers, or insurance representatives over the phone or through digital communication, all from a remote location such as your home. Duties typically include answering medical-related questions, scheduling appointments, verifying insurance, and providing information about treatments or medications. These positions require strong communication skills, confidentiality, and often some knowledge of medical terminology or healthcare systems. Working remotely allows for flexibility but also demands reliable internet and a quiet work environment.

What are the key skills and qualifications needed to thrive as a full time remote medical call center representative?

To thrive as a Full Time Remote Medical Call Center Representative, you need a background in healthcare or customer service, strong communication skills, and familiarity with medical terminology, often supported by a high school diploma or relevant certification. Proficiency with call center software, electronic health records (EHRs), and secure messaging systems is typically required. Excellent listening abilities, empathy, problem-solving skills, and the capacity to stay calm under pressure help individuals excel in this role. These skills ensure accurate information delivery, patient satisfaction, and efficient handling of sensitive healthcare inquiries remotely.

How do remote medical call center agents typically collaborate with healthcare providers and team members while working from home?

Remote medical call center agents frequently use secure communication platforms, such as HIPAA-compliant chat, video conferencing, and shared documentation systems, to coordinate with healthcare providers and fellow team members. Daily or weekly virtual meetings are common for case discussions, updates, and training. Although agents work independently, strong teamwork is essential for efficient patient triage, accurate information sharing, and handling urgent cases. Clear digital communication and a proactive approach are key to overcoming the challenges of remote collaboration in this healthcare setting.

What is the difference between Full Time Remote Medical Call Center vs Part Time Medical Call Center?

AspectFull Time Remote Medical Call CenterPart Time Medical Call Center
Work HoursTypically 35-40 hours per weekFewer hours, often under 20 hours per week
CertificationsUsually requires medical or customer service certificationsMay require similar certifications but less frequently
Work EnvironmentRemote, home-based setting with full-time scheduleRemote or on-site, flexible scheduling
Employer UsageCommon in healthcare providers and insurance companiesUsed by similar employers for flexible staffing

Full Time Remote Medical Call Center roles offer consistent hours and benefits, ideal for those seeking stable employment. Part Time roles provide flexibility for individuals balancing other commitments. Both roles require similar skills and certifications but differ mainly in hours and scheduling flexibility.

What are the most commonly searched types of Remote Medical Call Center jobs in Indiana?

The most popular types of Remote Medical Call Center jobs in Indiana are:

What cities in Indiana are hiring for Full Time Remote Medical Call Center jobs?

Cities in Indiana with the most Full Time Remote Medical Call Center job openings:

Full Time Remote Medical Call Center jobs near you

Consumer Service Operations Representative

Humana

New Albany, IN • On-site, Remote

$40K - $52K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

165th of 309 rated insurance

Job description

Become a part of our caring community

In Office | Full-Time | Monday-Friday, 10:40 AM - 7:10 PM

$1,500 bonus for new hires, paid in three installments.

Are you looking to build a meaningfulcareer, not just find another job? We're seeking motivated, purpose-driven professionals who are passionate about helping others. As aConsumer Service Operations Representative, you'll play a vital role in connecting our members with state and federal programs that support their health and well-being.

This is more than a call center role-it's a chance to grow your career while making an impact.

What You'll Do

  • You will work in a call center environment, engaging with members over the phone to assess eligibility for programs like the Medicare Savings Program.

  • Collect and input personal and financial information into multiple systems with accuracy and efficiency.

  • Identify additional resources to support members' needs, such as food assistance or medication cost savings.

  • Educate and empower members to take advantage of benefits that improve their quality of life.

  • Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.


Use your skills to make an impact

Required:

  • Must reside 50 miles from Louisville Waterside Building: 101 E. Main Street, Louisville, KY 40202

  • 2+ years of customer service experience

  • Proficient in technology to include data entry, learning and navigating multiple systems and learning new applications

Preferred:

  • Experience in healthcare or social services

  • Previous inbound/outbound call center experience

  • Bilingual English/Spanish

  • Associate's or Bachelor's degree

Schedule & Work Environment:

  • Hours:Monday-Friday, 10:40 AM - 7:10 PM (with scheduled lunch and breaks).

  • On-site Training: Monday-Friday, 9:00 AM - 5:30 PM for 10 weeks.

  • Location:In-office at101 E. Main Street, Louisville, KY 40202.

  • Remote work may be available based on performance, attendance, and demonstrated independence.

  • NO PTO is allowed for the first 90 days of employment

Additional Information

  • PLEASE ATTACH YOUR RESUME TO YOUR APPLICATION (PDF OR WORD FORMAT)

  • $1,500 bonus for new hires paid in three installments:

$250 paid after the new hire remains employed for 90 days from hire date.

$500 paid after the new hire remains employed for 6 months from hire date.

$750 paid after the new hire remains employed for 12 months from hire date.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$40,000 - $52,300 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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