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Full Time Remote Customer Support Representative Jobs in Butler, PA

InsuraTec

Sales Representative (Remote)

Butler, PA · Remote

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... This is a full-time opportunity for those ready to commit to a career of growth and achievement. If ...

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How much do full time remote customer support representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for full time remote customer support representative in Butler, PA is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $18.85 per hour, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Support Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Support RepresentativeFull Time Remote Technical Support Specialist
CredentialsCustomer service experience, communication skillsTechnical knowledge, troubleshooting skills, certifications (e.g., CompTIA)
Work EnvironmentHome office, customer interaction via phone, chat, emailHome office, technical issue resolution, often more specialized tools
Employer & Industry UsageCustomer service departments across various industriesIT, tech companies, software providers
Search & Comparison IntentUnderstanding roles, applying for customer support jobsTechnical troubleshooting, specialized support roles

While both roles are remote and involve assisting clients, the Customer Support Representative focuses on general customer inquiries and service, whereas the Technical Support Specialist handles technical issues requiring specific technical skills and certifications. Your choice depends on your technical expertise and career focus.

What are the most commonly searched types of Remote Customer Support Representative jobs in Butler, PA? The most popular types of Remote Customer Support Representative jobs in Butler, PA are:
What are popular job titles related to Full Time Remote Customer Support Representative jobs in Butler, PA? For Full Time Remote Customer Support Representative jobs in Butler, PA, the most frequently searched job titles are:
What job categories do people searching Full Time Remote Customer Support Representative jobs in Butler, PA look for? The top searched job categories for Full Time Remote Customer Support Representative jobs in Butler, PA are:
What cities near Butler, PA are hiring for Full Time Remote Customer Support Representative jobs? Cities near Butler, PA with the most Full Time Remote Customer Support Representative job openings:
Full Time Remote Customer Support Representative jobs near you
Customer Support Representative I

Customer Support Representative I

Management Science Associates

Tarentum, PA • On-site, Remote

$14.50 - $19.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Description
Responsibilities:
  • Answer and evaluate incoming telephone calls, voice mail, email, faxes and internal requests from external and internal customers with distributor data related inquiries while providing excellent customer service.
  • Accurately log incoming calls and archive faxes, emails, and other documentation relating to communications with customers using the Contact Management System.
  • Research, resolve, and provide follow-up for basic and routine problems with customer data submissions. Escalate more complex problems to a Customer Support Representative II or Senior Customer Support Representative. Notifies Supervisor when an incident or situation may require escalation to a higher level.
  • Perform data file edits to correct errors within established guidelines
  • Respond to inquiries and resolve issues regarding brand and store matching misalignments
  • Attend ongoing training to achieve personal, professional, and technical improvement

Required Skills:
  • Associate's degree in Business Administration, Communications or related field, or equivalent experience. Languages are highly desired, in particular, French and Spanish
  • Customer service oriented with ability to maintain good relationships with distributors and clients
  • Attention to detail and ability to maintain detailed records of all inbound/outbound communications
  • Novice ability to diagnose and solve problems in cooperation with other CSR and CSR II
  • Ability to understand the basics of the data factory
  • Ability to remain calm in stressful situations
  • Takes full ownership and accountability for their work
  • Knowledge of Windows operating system and basic knowledge of MS Office applications
  • Good communication skills, both written and oral to be able to resolve issues in a prompt and helpful manner
  • Organizational, problem solving, and time management skills
  • Basic understanding of information technology systems and processes
  • Ability to multi-task
  • Must be able to work in a fast paced, noisy environment and cope with frequent interruptions
  • Occasional overtime will be required
  • Hybrid in-office and remote work. Candidates must currently live in the Pittsburgh, PA region due to in-office work

About Us
Management Science Associates, Inc. (MSA) is a diversified, dynamic and growing information management company that for over sixty years has partnered with institutional and commercial customers to identify areas in which innovative analytics, data and technology deliver incremental growth and drive efficiency. We have a rich legacy of being first to market, consultative partners, and serial innovators at heart. We're proud to say that we even won an Emmy!
Our products and solutions are utilized across dozens of industries including Consumer Packaged Goods, Media, Healthcare, Pharmaceuticals, Metals and Advanced Manufacturing, Casino Gaming, Medical Cannabis, Internet Applications and Data Center/Co-location Services. Our client partners range in size with many being some of the largest, well-known corporations in the world.
MSA has distinguished itself as an employer of choice in the high technology software and information management industry. We actively recruit talented graduates and experienced professionals looking for a rewarding career at a company that recognizes employees as their best asset. MSA continuously seeks talent within our business practices: Business Analysis, Information Management Solutions, Media, Life Sciences, Metals & Advanced Manufacturing, Information Technology Systems and Services, and Corporate Information Systems.
MSA employs more than 500 people, working across the United States and world-wide. We have three offices in the Pittsburgh area along with offices in United Kingdom and Malaysia.
All full-time employees are eligible to participate in our comprehensive benefits package which includes Health, Dental & Vision Plans, 401(k) Savings Plan, Flexible Benefits Plan, Life & Accidental Death & Dismemberment Insurance, Disability Income Plan, Paid Time Off (PTO) including Vacation, Sick and Holiday, and more.
We hope you will consider joining our team and become part of our continued growth and success.

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