Full Time Remote Customer Service Supervisor Jobs in Rochester Hills, MI

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

As an Outpatient Complex Coder, you'll be the backbone of accurate healthcare reimbursement and data integrity. You'll leverage established coding principles and procedures to expertly review, analyze, and code diagnostic and procedural information from patient medical records—ensuring providers get reimbursed fairly and patients receive the care they deserve. Your meticulous work directly supports critical functions including medical research initiatives, patient care evaluation, and strategic administrative decision-making that impacts patient outcomes.

In this role, you're not just processing data—you're building the foundation that healthcare organizations rely on. By accurately abstracting information from medical records and compiling comprehensive patient databases, you enable better research, improved care quality, and optimized reimbursement. Your expertise ensures strict compliance with coding guidelines, third-party reimbursement policies, regulations, and accreditation standards, making you an essential partner in maintaining the integrity and efficiency of the healthcare system.

Key Responsibilities:

• Review and analyze diagnostic and procedural information from patient medical records using established coding principles
• Code complex outpatient cases with precision to support accurate reimbursement and billing processes
• Abstract and compile patient data for medical research projects, care evaluation, and administrative decision-making
• Maintain strict adherence to coding guidelines, third-party reimbursement policies, and regulatory requirements
• Ensure compliance with accreditation standards and quality benchmarks
• Contribute to provider-patient continuity through accurate, reliable data management
• Optimize reimbursement outcomes while maintaining coding accuracy and integrity

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent required.
• Additional specialty coding certification required or five (5) years coding experience.
• One to two (1-2) years college or additional coursework in Accounting, Business, Healthcare Administration or Medical Record Sciences preferred.
• Must have a thorough knowledge of anatomy, physiology, pathophysiology, disease processes, medical terminology, pharmacology, and coding systems.
• Minimum of two (2) years coding experience required.
• Specialty coding experience preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

• Certification as a Registered Health Information Technician (RHIT), CPC, or CCScertification required.

This position is completely remote