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Full Time Remote Customer Service Representative Jobs in Elgin, IL

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Fully Remote Customer Service Rep

Chicago, IL · Remote

$16.50 - $22.50/hr

Calling and receiving calls from clients/Customer Satisfaction Scheduling appointments with clients who request our benefits, or who they referred Advising, presenting and explaining products ...

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U ... S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness ...

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Full Time Remote Customer Service Representative information

See Elgin, IL salary details

$9

$18

$26

How much do full time remote customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for full time remote customer service representative in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What is a full time remote customer service representative?

A Full Time Remote Customer Service Representative is a professional who assists customers with inquiries, issues, or orders from a remote location, typically working from home. Their main responsibilities include responding to customer questions via phone, email, or chat and providing support to ensure customer satisfaction. These representatives work full-time hours, meaning a standard workweek (usually around 40 hours), but all tasks are performed remotely rather than in a traditional office setting.

What are the key skills and qualifications needed to thrive as a full time remote customer service representative?

To excel as a Full Time Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is often required. Exceptional patience, active listening, and self-motivation are crucial soft skills for building rapport and managing customer interactions independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

What are some common challenges faced by full time remote customer service representatives, and how can they be managed effectively?

Full-time remote customer service representatives often face challenges such as maintaining clear communication across digital channels, managing time effectively without in-person supervision, and dealing with potential feelings of isolation. To overcome these, it's helpful to establish a dedicated workspace, use communication tools to stay connected with your team, and set clear daily goals. Regular check-ins with supervisors and peers can also provide support and foster a sense of belonging, helping you stay motivated and engaged in your role.

What is the difference between Full Time Remote Customer Service Representative vs Full Time Remote Technical Support Specialist?

AspectFull Time Remote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentHome office with computer and phone setup, remote communication tools
Industry UsageCommon across retail, telecom, and service industries
Job FocusHandling customer inquiries, resolving issues, providing product info

While both roles involve remote work and customer interaction, a Full Time Remote Customer Service Representative primarily addresses general customer questions and issues, whereas a Full Time Remote Technical Support Specialist focuses on technical troubleshooting and product-specific technical assistance. The roles share similar credentials and work environments but differ in technical expertise and job focus.

What are the most commonly searched types of Remote Customer Service Representative jobs in Elgin, IL?

The most popular types of Remote Customer Service Representative jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Full Time Remote Customer Service Representative jobs?

Cities near Elgin, IL with the most Full Time Remote Customer Service Representative job openings:

Full Time Remote Customer Service Representative jobs near you

Remote Customer Service Representative

Annuity Health

Westmont, IL • Remote

$16 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

344th of 492 rated business services

Job description

Description

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.


To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable

with technology and can easily understand and learn the technical requirements of the position.


Duties/Responsibilities

  • Provide exceptional patient service in the name of the client
  • Contact patients via telephone to collect payment on medical bills
  • Communicates accurate information to patients in a clear, concise and professional manner
  • Review patient accounts and documents patients' interaction and feedback
  • Negotiates appropriate and reasonable payments with customers
  • Sets up patient payments via check, electronic transfer or credit card
  • Responsible for understanding and complying with all policies and procedures
  • Meets or exceeds established goals
  • Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
  • All other duties as assigned by management


Required Skills/Knowledge

  • Customer/Client Focus
  • Communication Proficiency
  • Confidentiality/Integrity
  • Teamwork Orientation
  • Basic computer skills necessary


Education/Experience

  • Customer service experience preferred
  • Prior medical billing or healthcare revenue cycle experience strongly preferred
  • High school diploma or General Education Development (GED) Certificate required
  • One to two years of college preferred

Benefits

Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).

What Annuity Health employees say

Pay

Hours and flexibility

Workplace

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