Full Time Online Rater Jobs (NOW HIRING)

Posting Details
Posting Details
Job #
043084
Department Code
11003-4409
Department
SU Global
Job Title
Military Online Success Advisor
Location
Syracuse, NY
Campus
Syracuse, NY
Commitment to On-Campus Experience
Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range
$64,000-$65,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate's education, training, work experience and key competencies; the university's strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S5
FLSA Status
Exempt
Hours
Standard University business hours
8:30am - 5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Unionized Position Code
Not Applicable
Job Description
Syracuse University is building something new. We're launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.
This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You'll work non-traditional hours when needed - evening and weekend coverage, whatever it takes to deliver the best-in-class experience.
We're looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

We're not looking for people who want a job. We're looking for builders who want a mission.
The Military Online Success Advisor will coordinate support strategies for military-connected students through transfer credit evaluation and advising processes. The Success Advisor will serve as the primary point of contact for military transfer credit, managing the development and implementation of military transfer articulation agreements in alignment with ACE standards. The Success Advisor will work closely with all functions of the Online Student Success (OSS) team: admissions, records, and advising, all to ensure exceptional support for military-connected students. The Success Advisor will hold primary responsibility for military transfer credit evaluations and train academic advisors on transfer credit evaluation processes. The Success Advisor will maintain and disseminate all relevant information related to transfer credit policies, procedures, and equivalency systems. The Success Advisor will report to the Director of Advising and Student Success as a critical OSS team member.
This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.
Education and Experience

• Bachelor's degree
• Minimum of three years experience in higher education and/or working with military-connected students.

Skills and Knowledge

• Knowledge of the University's academic rules, policies, and procedures both at the graduate and undergraduate level.
• Experience with transfer credit evaluation processes and transfer equivalency systems.
• Experience with military transcripts (JST, CCAF, etc.) and ACE guidelines.
• Experience with student records processing.
• Impeccable attention to detail and organizational skills.
• Ability to prioritize and handle multiple tasks simultaneously.
• Strong computer and analytical skills/capabilities.
• Demonstrated ability to work effectively with a team.
• Demonstrated commitment to working with diverse populations.

Responsibilities

• Maintain impeccable knowledge and awareness of all Syracuse University policies and procedures related to military transfer credit. Serve as primary point of contact in the Office of Online Student Success for all Registrar/Degree Works information and functions related to military transfer credit and transfer equivalency systems. Serve as primary person responsible for military transfer credit evaluations. Work with academic advisors in the Office of Online Student Success to ensure seamless coordination of military student support.
• Develop, maintain, and implement all office workflows and systems related to military transfer credit. Train and support Online Success Advisors such that they can assist with military transfer credit evaluations. Ensure accuracy and promptness of all records related to military transfer credit.
• Advise military connected students with support from the Online Student Success Senior Advisor and OSS team. Contribute to effective models for military student success.
• Serve as primary point of contact for military transfer articulation and transfer credit agreements and processes. Manage agreements and associated collaborative partnerships. Maintain currency of knowledge on all ACE guidelines, military transcript details, and associated processes
• Other duties as assigned.

Physical Requirements
Not Applicable
Tools/Equipment
Not Applicable
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community
Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link
https://www.sujobopps.com/postings/114444
Job Posting Date
09/09/2026
Application Deadline
Full Consideration By
Job Category
Staff
Message to Applicants