Description:
Position Summary:
Valley Craft is seeking a hands-on Systems Administrator to provide onsite IT support at our Lake City facility. This role offers broad ownership across infrastructure, end-user support, and business systems in a manufacturing environment. You will be the primary point of contact for day-to-day technical issues at the site and work alongside the broader Ballymore Safety Group IT team to keep operations running smoothly, while growing into the organizationโs subject matter expert for Epicor Kinetic.
Responsibilities:
โข Provide first- and second-level troubleshooting and break/fix support for end users, desktops, laptops, and peripherals
โข Handle user onboarding and offboarding, including account provisioning, hardware setup, and access changes
โข Support and monitor HPE SimpliVity hyperconverged infrastructure, escalating complex issues as needed
โข Maintain and troubleshoot printers and printing infrastructure
โข Support VoIP phone systems and resolve telephony issues
โข Assist with networking tasks, including basic switch, Wi-Fi, and connectivity troubleshooting
โข Own Epicor Kinetic ERP support and grow into the organizationโs subject matter expert, advancing from day-to-day user support to advanced troubleshooting, configuration, and system administration
โข Support network security practices and help maintain a secure environment
โข Perform and monitor system backups, verifying integrity and supporting recovery as needed
โข Use modern AI and productivity tools to work more efficiently and help improve team workflows
โข Assist with remote support issues across the broader Ballymore Safety Group as needed
Schedule and Travel:
โข Occasional on-call availability, including early morning hours, to support production and operations; issues are infrequent, typically arising only once or twice a year
โข Occasional travel between the Lake City and Bloomington offices
Qualifications:
โข 3โ5 years of IT support experience, including 1โ2 years in a systems administrator role
โข Hands-on experience with hyperconverged server infrastructure (HPE SimpliVity strongly preferred)
โข Working knowledge of Windows desktop and server environments
โข Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
โข Exposure to network security concepts and best practices
โข Experience with backup and recovery processes
โข Familiarity with AI and modern technical tools (Claude, ClickUp, Azure, GitHub, and similar)
โข Commitment to becoming the subject matter expert for Epicor Kinetic, owning advanced support for the platform; prior Epicor experience strongly preferred
โข Strong troubleshooting skills and a customer-service mindset
โข Ability to work onsite full-time and lift/move IT equipment as needed
People Skills:
โข Excellent communication skills, with the ability to explain complex technical concepts in simple, clear language
โข A patient, approachable manner that puts users at ease and builds trust
โข Comfort working directly with employees across all departments and experience levels
Nice to Have:
โข Prior experience with a help desk or IT ticketing system
โข Experience supporting VoIP platforms
โข Prior Epicor Kinetic experience
โข CompTIA A+, Network+, or similar certifications
โข Experience in a manufacturing or industrial environment
Requirements:
Schedule:
โข Entirely on-site
โข M-F 8 am - 4:30 pm