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Full Time Msp Help Desk Jobs in California (NOW HIRING)

IT TechPros

Help Desk Team Lead

Escondido, CA · On-site

Experience working for an MSP is strongly preferred * Strong troubleshooting skills across Windows ... The help desk team consistently resolves tickets efficiently and meets SLA targets * Escalated ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments. This role acts as the primary ...

IT TechPros, Inc.

Help Desk Specialist II

Escondido, CA · On-site

$22 - $27/hr

Help Desk II technicians handle escalations from Help Desk I for issues that require greater ... Experience in an MSP or fast-paced support environment * Exposure to security best practices ...

Onsite Computing, Inc

Level 1 Help Desk Technician

Corona, CA · Hybrid

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to ... As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ...

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Full Time Msp Help Desk information

What is the difference between Full Time Msp Help Desk vs Help Desk Technician?

AspectFull Time Msp Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentManaged Service Provider (MSP) setting, remote and on-site supportCorporate or IT department, on-site and remote support
Industry UsagePrimarily in MSP companies providing IT support to multiple clientsIn various industries, supporting internal or external users

Full Time MSP Help Desk roles focus on supporting multiple clients within an MSP environment, often requiring certifications like CompTIA A+ and Network+. Help Desk Technicians work in diverse settings, supporting internal or external users, with similar certifications. The main difference lies in the client base and work environment, with MSP roles emphasizing multi-client support and Help Desk Technicians often supporting a single organization.

What are the most commonly searched types of Msp Help Desk jobs in California? The most popular types of Msp Help Desk jobs in California are:
What cities in California are hiring for Full Time Msp Help Desk jobs? Cities in California with the most Full Time Msp Help Desk job openings:
Full Time Msp Help Desk jobs near you
IT Help Desk Technician (MSP) - Level 2

IT Help Desk Technician (MSP) - Level 2

K2 Staffing

Carlsbad, CA

Full-time

Posted 22 days ago

Job description

Summary

Our client is a family-owned, community-focused MSP (Managed Services Provider) that has serviced the coastal San Diego area since 2007. They provide 24/7 remote and on-site IT support, cybersecurity, network services, cloud consulting, and hardware/software management for local small and medium-sized businesses. Their engineers offer peace of mind, expert guidance, and scalable solutions tailored to client needs. They are currently in need of an IT Help Desk Support Technician (Level 2), with previous MSP experience, to join their team.

Duties & Responsibilities
  • Escalated ticket resolution: Handle Level 2 incidents that frontline techs cant resolve.
  • Remote & onsite support: Provide both remote troubleshooting and occasional in-person service.
  • User onboarding/offboarding: Configure laptops/desktops, create user accounts in Active Directory, Microsoft 365, and Google Workspace.
  • Server and network support: Assist in deploying and diagnosing Windows Servers (20162022), AD, Exchange, file servers, VPN, basic LAN/WAN infrastructure, firewalls, routers, and switches .
  • Security & patching: Install antivirus, apply patches, monitor alerts/remediation, and assist with security measures .
  • RMM/PSA tools: Use remote monitoring (e.g., Kaseya, ConnectWise, Ninja) and ticketing systems (e.g., Autotask, ConnectWise Manage) to manage systems and document work.
  • Documentation & knowledge-sharing: Log detailed tickets, maintain IT documentation, contribute to knowledge base articles
  • Collaboration & escalation: Work alongside senior engineers, escalate complex issues efficiently, support projects under guidance.
Qualifications & Requirements
  • Experience
    • 23 years in MSP or equivalent IT service desk roles.
    • Hands-on experience with Windows (10/11) and server OS (Windows Server 20162022), Active Directory, Microsoft365, Exchange, basic networking, and hardware troubleshooting.
    • Familiarity with RMM/PSA tools for monitoring and ticket management.
    • Experience in client communication and user-facing support.
  • Technical Skills
    • Proficiency in OS deployment, patch management, malware removal, and event log analysis.
    • Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VLANs, WAN/LAN setup.
    • Familiar with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, M365, G Suite).
  • Certifications
    • CompTIA A+, Network+, Security+.
    • Microsoft credentials like Modern Desktop Administrator Associate, MCSA, MCSE, MCITP.
    • Cisco certifications (CCNA), VMware certification (VCP), or Microsoft Azure role-based certs.
  • Professional Skills
    • Strong troubleshooting, documentation, and multi-tasking abilities.
    • Excellent verbal/written communication with both technical and non-technical audiences .
    • Customer service orientationempathy, follow-through, and client satisfaction .
    • Ability to work independently and collaboratively within a team setting .
Ideal Candidate Snapshot
  • 24 years MSP help desk experience
  • CompTIA A+ / Network+ (required), Security+, M365/O365 admin, DC/AD, Cisco/VMware certs (a big plus)
  • Skilled with RMM/PSA tools and supporting server, desktop, and networking environments
  • Excellent communicator, well-documented, proactive, and service-minded
If youre seeking a crucial role in a growing local MSP with diverse technologies and client exposure, our client would love to meet you!
Employment Type: Full time Location: Carlsbad, CA