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Full Time Inbound Call Center Jobs in Waco, TX (NOW HIRING)

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX · On-site

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Sales Supervisor

Killeen, TX

Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call ... Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision ...

MCI Careers

Call Center Representative

Killeen, TX

$14/hr

We're seeking enthusiastic Call Center Representatives to support a variety of inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. In this role ...

MCI Careers

Call Center Agent

Killeen, TX · On-site

$14/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Ensure ...

MCI Careers

Call Center Agent

Killeen, TX · On-site

$14/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Ensure ...

MCI Careers

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Both full-time and part-time options are available, with multiple shifts and scheduling options. To ... Handle inbound and outbound contacts in a courteous, timely, and professional manner. * Ensure ...

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Full Time Inbound Call Center information

See Waco, TX salary details

$11

$15

$20

How much do full time inbound call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for full time inbound call center in Waco, TX is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.20 per hour, depending on experience, location, and employer.

What is the difference between Full Time Inbound Call Center vs Part Time Inbound Call Center?

AspectFull Time Inbound Call CenterPart Time Inbound Call Center
Work HoursTypically 35-40 hours per weekFewer hours, often less than 30 per week
CredentialsUsually no special certifications requiredSame as full-time, minimal credentials needed
Work EnvironmentOffice or remote, consistent scheduleFlexible, variable schedule
Employer UsageCommon in customer service departmentsUsed for seasonal or flexible staffing

Full Time Inbound Call Center roles offer consistent hours and benefits, ideal for those seeking stable employment. Part Time Inbound Call Center positions provide flexibility and are suitable for individuals balancing other commitments. Both roles typically require similar skills and minimal certifications, but differ mainly in hours and scheduling flexibility.

What does a full time inbound call center do?

A full-time inbound call center employee handles incoming calls from customers to provide support, answer questions, process orders, or resolve issues. The role often requires good communication skills, familiarity with customer service software, and a schedule aligned with business hours.

What are the most commonly searched types of Inbound Call Center jobs in Waco, TX?

The most popular types of Inbound Call Center jobs in Waco, TX are:

What cities near Waco, TX are hiring for Full Time Inbound Call Center jobs?

Cities near Waco, TX with the most Full Time Inbound Call Center job openings:

Full Time Inbound Call Center jobs near you
Infographic showing various Full Time Inbound Call Center job openings in Waco, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $32,004 per year, or $15.4 per hour.

Full-Time Inbound Sales Representative (Urgently Hiring)

MCI Careers

Killeen, TX

Full-time

Re-posted 14 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Do you enjoy helping customers find the right solutions? We're looking for a Full-Time Inbound Sales Representative to assist customers who contact us with questions and purchasing needs. You'll provide outstanding service while identifying opportunities to recommend products and services that best fit each customer's needs.

If you enjoy building relationships and exceeding customer expectations, we'd love to meet you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Answer inbound customer calls professionally and efficiently.
  • Understand customer needs and recommend appropriate products or services.
  • Guide customers through the purchasing process.
  • Build trust through excellent customer service.
  • Meet sales and performance goals.
  • Accurately document customer interactions.
  • Maintain knowledge of products, services, and promotions.
  • Follow company policies and quality standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Excellent communication and listening skills.
  • Customer-focused with strong interpersonal skills.
  • Basic computer proficiency.
  • Ability to multitask in a fast-paced environment.
  • Strong problem-solving abilities.
  • Reliable attendance and punctuality.
Nice to Have
  • Previous inbound sales experience.
  • Customer service or call center experience.
  • Experience working toward sales goals.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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