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Full Time Dell Help Desk Jobs in Oklahoma (NOW HIRING)

FSNB,National Association

Help Desk Technician

Lawton, OK · On-site

$12.50 - $15/hr

We are currently seeking a full-time Help Desk Technician in our IT Department. Duties include but are not limited to providing a single point of contact for end-users to receive support and ...

Oklahoma State University

Desk Clerk

Okmulgee, OK · On-site

$10.71 - $11.36/hr

Staff Full-time Location: Okmulgee Categories: Administrative Support Campus OSU-Institute of ... Previous experience working with young adults in a helping relationship. Certifications ...

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Full Time Dell Help Desk information

What is the difference between Full Time Dell Help Desk vs Technical Support Specialist?

AspectFull Time Dell Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Dell certifications often preferredCompTIA A+, vendor-specific certifications common
Work EnvironmentCorporate help desk, call centers, remote supportIT support teams, call centers, remote or on-site
Industry UsageTechnology, manufacturing, enterprise ITIT services, tech companies, enterprise support
Job FocusTroubleshooting Dell hardware/software issuesGeneral technical issues across various brands

Both roles involve troubleshooting and supporting IT users, but the Full Time Dell Help Desk specifically focuses on Dell products and hardware, often within large organizations or support centers. Technical Support Specialists may handle a broader range of hardware and software issues across multiple brands, with a wider scope of technical expertise.

What are the most commonly searched types of Dell Help Desk jobs in Oklahoma? The most popular types of Dell Help Desk jobs in Oklahoma are:
What cities in Oklahoma are hiring for Full Time Dell Help Desk jobs? Cities in Oklahoma with the most Full Time Dell Help Desk job openings:
Full Time Dell Help Desk jobs near you
IT Help Desk II

IT Help Desk II

HOPE Community Services, Inc.

Oklahoma City, OK • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 26 days ago

Job description

Salary:

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve. We embrace and encourage our employees differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.


Overview
HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.

Were looking for an IT professional who enjoys solving problems, supporting people, and growing their technical skillset. This position bridges front-line help desk support and systems administration, playing a key role in maintaining a stable and secure environment for staff and the clients we serve.


About the Position
The IT Help Desk II provides Tier 1 and Tier 2 technical support to staff across the organization, resolving a wide range of hardware, software, and connectivity issues. This role also assists with maintaining a hybrid IT environment, including on-premises systems and Microsoft 365, helping ensure reliable and secure day-to-day operations.


Requirements

  • High school diploma or GED required; associates degree or technical certification in Information Technology preferred
  • Minimum of 2 years of experience in help desk or technical support, with exposure to Tier 2 troubleshooting or systems administration
  • Reliable transportation and valid Oklahoma driver's license


Skills

    • Resolve hardware, software, and network issues efficiently using approved methodologies.
    • Administer M365, on-prem, and enterprise tools (DUO/Okta, Datto, Tanium, SharePoint) and hardware (Dell, SonicWall, Cisco, Meraki).
    • Take pride in the facility by assisting with maintaining 'display-ready' server closet standards with orderly cabling, labeling, and cleanliness.
    • Work ticketing queue efficiently and professionally to meet enterprise-level service standards.
    • Execute "What is the Next Step" (WITNS) protocol to ensure seamless support.
    • Collaborate across tiers to resolve issues without resorting to unvetted or cold ticket transfers.
    • Adhere to the 'One Action = One Ticket' rule
    • Demonstrate willingness to provide in-person support over same-building phone support
    • Provide respectful verbal communication of technical concepts to non-technical personnel
    • Apply strong attention to detail in written SOPs and professional correspondence.
    • Prioritize company policy over personal preference at all times.
    • Demonstrate integrity by adhering to organizational standards regardless of past training.
    • Master new systems and processes proactively with a change & growth mindset.


    We Offer

    • Competitive Compensation
    • Full Benefits, including 100% paid health and dental insurance
    • Life Insurance
    • Over 2 weeks of PTO in your first year
    • 11 Paid Holidays per year (time and a half for worked holidays)
    • Bereavement Leave (5 days per year)
    • 8 Hours of Volunteer Pay
    • 10% Retirement Contributions with no match required
    • Paid Professional Development Time
    • And more!