Full Time Customer Service Representative Teleperformance Jobs in Ruston, LA

Description

RNR Tire Express is a national franchise retailer that provides safe, quality tires and wheels with affordable payment options.

At RNR we have built a culture around "SERVING our customer and not just providing them customer service". We support and empower our employees with excellent training and tools which enables them to provide our customers with a unique and exceptional experience.

RNR Tire Express started as a family business over 20 years ago in a small shop located in Tampa, Florida. Since then, we have grown to over 160 stores across 26 states, and continue to open more locations across the country each year. While we have expanded far beyond that little shop in Tampa, we have never lost our core value of FAMILY.

At RNR, we believe having a healthy work / life balance is critical to the success of our team. That is why we offer flexible schedules and are closed every Sunday to make sure you don't miss out on the most important moments in life.

We also believe in rewarding our team for their hard work, which is why our hourly pay and commission structure is one of the best in the business.

At RNR Tire Express, we understand that happy employees make for a productive team. We work to accomplish that by providing outstanding benefits.

• Two Medical Plan Options
• Health Savings Account
• Dental & Vision
• Employer Paid Life
• 401(k) with Company Match
• Paid Vacation
• Employee Assistance Program
• And More

Are you a highly motivated, self-starter person with natural enthusiasm, people skills and problem solving skills?

If yes, then this position is perfect for you!

As a Sales Representative, you'll be responsible for working with customers, answering queries, selling goods, handling payments and making sure that our products are attractively displayed. The Sales Representative will also be expected to create sales goals and forecast future sales projections while continually looking for ways to increase sales and improve efficiency and customer service, as well as monitoring competitors and training staff.

Prior experience as customer service, account executive, sales rep, account manager, sales manager, account representative is very helpful to the success at this opportunity.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Greeting and assisting customers that come into the store day-to-day.
• Maintain working knowledge of inventory, vehicle fitments, type of tires, etc.
• Assist customers in finding in-stock wheel and/or tire packages for their vehicle.
• Compiling quote sheets for customers.
• Responsible in going over quote booklets with customers prior to Accounts Management assisting with full agreement contract.
• Inform customers of payment options and program details including referral, warranty, and SAC information.
• Process warranty claims for customers.
• Placing numerous phone calls to draw in new or previous customers.
• Assisting to keep inventory properly tagged and itemized.
• Educate customers of proper wheel and tire care.
• Responsible for keeping floor properly stocked.
• Maintain a clean and stocked showroom.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None.

Requirements

COMPETENCIES: To perform this job successfully, an individual should demonstrate the following competencies:

• Previous experience in customer service, account executive, sales representative, and account manager.
• Strong communication skills.
• Strategic planning abilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

LANGUAGE SKILLS: Ability to communicate clearly and concise while demonstrating active listening skills. Ability to speak professionally and effectively to potential customers.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as fractions, decimals, and percentages to calculate taxes and sales receipts.

REASONING ABILITY: Ability to apply understanding to carry out instructions furnished in written or oral form.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of industry standard software.

OTHER QUALIFICATIONS:

• Must be able to multi-task at a high level.
• Must be able to prospect new customers through varies channels.
• Must have a valid driver license and have a clean driving record.

PHYSICAL DEMANDS:

• Prolonged periods of standing, walking, grasping with hands, and working on a computer.
• Must be able to lift to 30 lbs.

WORK ENVIRONMENT: The duties of this position are performed in an office environment under temperature-controlled conditions. The noise level in the work environment is usually moderate.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.