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Full Time Customer Service Phone Jobs in Kansas (NOW HIRING)

Tjx

Full Time Customer Experience Coordinator

Lenexa, KS · On-site

$15 - $15.50/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or ...

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Full Time Customer Service Phone information

What is the difference between Full Time Customer Service Phone vs Part Time Customer Service Phone?

AspectFull Time Customer Service PhonePart Time Customer Service Phone
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsHigh school diploma or equivalent; customer service experience often preferredSimilar credentials; often entry-level
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Employer UsageCommon in retail, telecom, and service industriesSame as full-time roles, often with flexible scheduling

Full Time Customer Service Phone roles involve standard full-week hours with similar credentials and work environments as Part Time Customer Service Phone positions. The main difference lies in hours worked and scheduling flexibility, with full-time roles offering more stability and benefits.

What cities in Kansas are hiring for Full Time Customer Service Phone jobs?

Cities in Kansas with the most Full Time Customer Service Phone job openings:

Full Time Customer Service Phone jobs near you

Full Time Customer Service Specialist

Nebraska Furniture Mart

Kansas City, KS • On-site

$17.39 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Nebraska Furniture Mart rating

8.2

Company rating: 8.2 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

6th of 63 rated furniture retailers

Job description

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.
Pay Range: $17.39 - 21.00 hourly
Job Description: Your Piece of the Puzzle
Do you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!
Job Duties: A Day in the Life
Assist: Provide world-class customer service
  • Resolve situations for customers in a prompt, accurate, and friendly manner.
  • Create positive experiences and build relationships to enhance customer loyalty.
  • Follow up with customer concerns, issues, needs in a timely manner.
  • Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.

Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.
  • Research and review customer accounts.
  • Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.

Process: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.
  • Be Your Best & Represent NFM at the Highest Level:
  • Expect to be a kind, helpful, and courteous Team Player
  • Responsible for maintaining a clean and organized workstation
  • Complete training and be eager to continue to learn new things

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.
Qualifications: Can You Check These Boxes?
  • High School Diploma or GED preferred
  • 1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction
  • OM & KC ONLY: 6 months of cash handling experience preferred
  • Ability to enter data quickly and accurately
  • Computer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.)
  • Ability to work nights, weekends and/or early morning hours based on business needs
  • English/Spanish bilingual speakers preferred
  • Knowledge of Microsoft Office Applications
  • Pre-employment screening includes criminal background check

Benefits: What's in It for You?
As a full-time member of our NFM Family, you will enjoy:
  • Same day pay - access to your earned pay on-demand, when you need it the most
  • Competitive pay - generous annual increases up to 7%
  • Inclusive culture - Because everyone who works or shops at NFM should feel right at home
  • Health, dental, vision, life Insurance, short and long term disability
  • Paid holidays (upon hire) and paid time off (after 90 days)
  • Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
  • Virtual and in-person career development opportunities at all levels
  • Paid community volunteer opportunities
  • Tuition Reimbursement
  • You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

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