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Full Time Customer Service Contractor Jobs (NOW HIRING)

Kohl's

Full-Time Customer Service Supervisor

Hoover, AL · On-site

$17.25/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

Kohl's

$18.10/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

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How much do full time customer service contractor jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for full time customer service contractor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Full Time Customer Service Contractors?

Full Time Customer Service Contractors are professionals hired on a contractual basis to handle customer inquiries, issues, and support tasks for a company. Unlike full-time employees, they typically work under a fixed-term contract but may work standard full-time hours. Their responsibilities often include answering calls or emails, resolving customer complaints, and providing product or service information. Many companies use contractors to provide flexibility and scale support teams according to business needs. These roles may be remote or on-site, depending on the employer.

What are some common challenges faced by Full Time Customer Service Contractors, and how can they be managed effectively?

Full Time Customer Service Contractors often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to different client systems and protocols. To manage these effectively, it’s important to develop strong communication and problem-solving skills, stay organized, and be proactive in learning each client’s guidelines. Utilizing company-provided resources, participating in training sessions, and seeking support from team leads or supervisors can also help contractors navigate these challenges and maintain high-quality service.

What is the difference between Full Time Customer Service Contractor vs Part Time Customer Service Representative?

AspectFull Time Customer Service ContractorPart Time Customer Service Representative
CredentialsTypically no formal certifications required, but experience preferredUsually similar; may require basic customer service skills
Work EnvironmentRemote or on-site, project-based, flexible hoursPrimarily on-site or remote, fixed or flexible hours
Employer & Industry UsageContract roles in various industries, including retail, tech, and servicesPermanent or temporary roles within customer service departments

Full Time Customer Service Contractors work on a contractual basis, often with flexible hours and project-specific tasks, while Part Time Customer Service Representatives typically hold ongoing, fixed schedules within a company's customer service team. Both roles require strong communication skills, but contractors usually have more flexibility and less job security compared to part-time employees.

What are the key skills and qualifications needed to thrive as a Full Time Customer Service Contractor, and why are they important?

To thrive as a Full Time Customer Service Contractor, you need strong communication skills, problem-solving abilities, and prior experience in customer service or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and proficiency with office productivity tools are typically required. Exceptional listening skills, patience, and adaptability help you build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering excellent customer experiences and maintaining client satisfaction in a competitive environment.
What cities are hiring for Full Time Customer Service Contractor jobs? Cities with the most Full Time Customer Service Contractor job openings:
What are the most commonly searched types of Customer Service Contractor jobs? The most popular types of Customer Service Contractor jobs are:
What states have the most Full Time Customer Service Contractor jobs? States with the most job openings for Full Time Customer Service Contractor jobs include:
Full Time Customer Service Contractor jobs near you
Full Time Customer Service Management

Full Time Customer Service Management

Harris Teeter

Charlotte, NC • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Harris Teeter rating

6.3

Company rating: 6.3 out of 10

Based on 858 frontline employees who took The Breakroom Quiz

43rd of 120 rated grocery stores

Job description

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid
conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

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